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C
14. U
HAPTER
SING THE
Column
Account Code
Answered By
Callback number The callback phone number entered by the caller, if
Called Number
Custom Data
Dial String
Duration
From
From Device
From Number
Left Message
C
L
F
ALL
OG
OLDER
Description
Indicates incoming or outgoing calls, respectively.
Called
in the Show Columns dialog box.
Direction
Account code associated with the call, if any.
Name of the user who answered an incoming call.
Useful for analyzing data for ACD workgroups.
Note that on unanswered calls, this field shows the
name of the user who was dialed.
one is available.
On incoming calls, your Direct Inward Dial (DID)
number if the caller used it to call you. The field is
blank for incoming calls without DID. On outgoing
calls, the number you dialed.
Custom data, if any, associated with the call.
Custom data can be collected by IVR Plug-ins, auto
attendants, or call center queues.
Digits that TeleVantage actually dialed over the
trunk, which may be different than the digits
TeleVantage displays in a contact's phone number.
For example, a dial string may contain an
international or long-distance access code, a
dialing prefix, or a dialing suffix.
Length of the call, beginning at the time when the
two parties are connected.
Name of the person who originated the call. On
incoming calls, "Unknown" appears unless the user
identified the caller as a contact. On outgoing calls,
this is the user's name.
The station ID or TeleVantage trunk number from
which the call originated. Station IDs in the 16,000
range correspond to external stations created on
the fly.
On incoming calls, the caller's extension or external
phone number. On outgoing calls, the user's
extension.
If checked, the caller left a voice message.
14-3
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