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Vertical TeleVantage 7.5 Install Manual

Vertical TeleVantage 7.5 Install Manual

Installing intel telephony components
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I
I
T
NSTALLING
NTEL
ELEPHONY
C
OMPONENTS
T
V
7.5
ELE
ANTAGE

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Summary of Contents for Vertical TeleVantage 7.5

  • Page 1 NSTALLING NTEL ELEPHONY OMPONENTS ANTAGE...
  • Page 3 COPYRIGHT © 2006 Vertical Communications, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the written permission of Vertical Communications, Inc.

  • Page 5: Table Of Contents

    ONTENTS Chapter 1. Introduction ..............1-1 Overview ....................1-2 How to use this manual.................1-2 Where to get help..................1-2 Chapter 2. Telephony Resource Options ........2-1 Overview ....................2-2 Providing telephony resources for TeleVantage ........2-2 Intel HMP vs. Intel Dialogic boards ............2-3 Section 1 Preparing for Installation Chapter 3.
  • Page 6 Section 2 Installing Intel HMP Chapter 5. Installing Intel Host Media Processing ......5-1 Introduction ................... 5-2 Task checklist ..................5-2 Preparing to install Intel HMP 1.1 ............5-3 Uninstalling your current Intel Dialogic drivers........5-3 Installing Intel HMP 1.1................. 5-5 Installing Intel HMP 1.1 SU..............
  • Page 7 Connecting analog station boards and phones ......6-11 Connecting digital station boards and phones........ 6-14 Connecting Toshiba digital station boards and phones....6-17 Configuring the BCP connection panel for failover support ....6-17 Chapter 7. Installing Intel Dialogic Board Drivers ......7-1 Introduction ...................7-2 Task checklist..................
  • Page 8 How conference resources are used ............A-5 Conference maximums ..............A-7 Appendix B. Configuring Intel Dialogic Board ISDN Parameters B-1 Using the Intel Dialogic Makecall Utility ..........B-2 Using ISDIAG ..................B-2 Changing TeleVantage ISDN protocol parameters ......B-4 Using the TeleVantage D-Channel ISDN trace utility ......B-5 Viewing D-Channel Trace files............B-7 Using the ISDN Two B-Channel Transfer test utility......B-9 Appendix C.

  • Page 9: Chapter 1. Introduction

    HAPTER HAPTER NTRODUCTION HAPTER ONTENTS Overview ..........1-2 How to use this manual .

  • Page 10: Overview

    Overview________________________________________________ This manual provides information on selecting and installing Intel Dialogic components for use with TeleVantage. For information on planning for your TeleVantage system, including the TeleVantage components, PC and network requirements, and the various trunk and station options you can use with TeleVantage, see Installing TeleVantage.

  • Page 11: Chapter 2. Telephony Resource Options

    HAPTER HAPTER ELEPHONY ESOURCE PTIONS HAPTER ONTENTS Overview ..........2-2 Providing telephony resources for TeleVantage .

  • Page 12: Overview

    Overview________________________________________________ This chapter compares the two methods for providing telephony resources for use by TeleVantage to help you decide which approach best meets your needs. Providing telephony resources for TeleVantage ________________ Your TeleVantage Server can be configured in one of two ways to provide the telephony resources required by TeleVantage: Q Intel®...

  • Page 13: Intel Hmp Vs. Intel Dialogic Boards

    Intel HMP vs. Intel Dialogic boards __________________________ Use the information in the following table to decide which approach best meets your needs. For specific requirements for either approach, see Chapter 3, “Intel HMP Requirements” or Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.” Intel HMP Intel boards Server...

  • Page 15: Section 1 Preparing For Installation

    Section 1 Preparing for Installation...

  • Page 17: Intel Hmp Version Requirements

    HAPTER HAPTER HMP R NTEL EQUIREMENTS HAPTER ONTENTS Introduction ......... . . 3-2 Intel HMP version requirements .

  • Page 18: Introduction

    Introduction _____________________________________________ If upgrading from TeleVantage 7, skip this chapter. Intel HMP requirements are unchanged. This chapter describes requirements for using Intel NetStructure Host Media Processing (Intel HMP) software to provide telephony resources for use by TeleVantage. Important: If you are using Intel Dialogic boards and drivers to provide telephony resources for TeleVantage (instead of Intel HMP), see Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.”...

  • Page 19: Ordering Intel Hmp Licenses

    Ordering Intel HMP licenses To obtain an Intel HMP license, contact your TeleVantage provider. When your order an Intel HMP license, you will need to supply the following information: MAC address of the NIC on the TeleVantage Server. If your TeleVantage Server has two NICs, you can lock your Intel HMP license to either one.

  • Page 20: Configuring Intel Hmp Resources Via Flexible Licensing

    Configuring Intel HMP resources via flexible licensing To determine the number and types of resources you need to support your system size, you need to account for the peak usage of these resources. For example, if the maximum number of trunk calls you need to support is 40, and at the same time you need to support a maximum 20 station calls, you will need 60 Basic RTP G.711 resources.
  • Page 21 The following table lists the resources that are available through flexible licensing. The maximum number of resources per license is 255. Note: Although Intel HMP 1.1 includes Speech Integration and T.38 Fax Termination resources, they are not currently supported in TeleVantage, and are not listed in the table. (Fax can be supported via SIP FXO or other gateway devices, as described in Chapter 14 of Administering TeleVantage.) Resource...

  • Page 22: About Intel Hmp License File Names

    About Intel HMP license file names An Intel HMP license file name describes the type and number of resources supported by the license, as well as the license type, for example: 72r72v36e36c0s0f_ver.xml The file name format is: <# Basic RTP G.711 resources>r<# Voice resources>v<# Enhanced RTP resources>e<# Conferencing resources>c<# Speech integration resources>s<# T.38 Fax Termination resources>f_<License type>.xml The following abbreviations indicate the resource type:...
  • Page 23 HAPTER HAPTER NTEL IALOGIC ELEPHONY ARDWARE AND OFTWARE EQUIREMENTS HAPTER ONTENTS Introduction ......... . . 4-2 Intel Dialogic telephony resource overview .

  • Page 24: Introduction

    Introduction _____________________________________________ This chapter describes requirements for using Intel Dialogic telephony hardware and software to provide board-based telephony resources for use by TeleVantage. Make sure all these requirements are met before you begin the installation. Important: If you are using Intel HMP software to provide telephony resources for TeleVantage (instead of Intel Dialogic boards and drivers), see Chapter 3, “Intel HMP Requirements.”...

  • Page 25: Trunk Resources

    Trunk resources Trunk resources connect the TeleVantage Server PC to trunk lines from your telephone service provider. Intel Dialogic telephony boards provide trunk resources that support regular analog trunks, analog DID trunks, Centrex/PBX trunks, T1 trunks, E1 trunks, and ISDN BRI trunks. Station resources Station resources connect the TeleVantage Server PC to analog CLASS or ADSI phones, digital phones, and to other devices such as music-on-hold devices and paging systems.

  • Page 26: Voice Resources

    Some TeleVantage features such as call recording will require RTP resources even for SIP-to-SIP calls. Note: A host-based VoIP stack is recommended for all new installations. You must use a host-based stack if any of the following apply to you. You plan to use the Session Initiation Protocol (SIP) to enable VoIP communications with SIP phones or softphones, SIP services, SIP carriers, or PSTN gateway devices.

  • Page 27: Conference Resources

    Fax capability Some voice resources provide fax capability. TeleVantage does not use the fax capabilities of these voice resources, but will use these voice resources for normal voice resource activity such as playing or recording voice files. Note, however, that fax-capable voice resources on Intel Dialogic DM3 boards are not used in this way by TeleVantage.
  • Page 28 The following diagram illustrates the different PCI slot types. Regular 5-volt PCI boards fit into either the 32-bit or 64-bit 5-volt PCI slot. UPCI boards fit into any of the slots illustrated. Important: Some Intel Dialogic boards are available in both a PCI and UPCI version. In the tables in Appendix E hardware, these boards are identified with a model number that ends in U, for example, HDSI/480U, with a slot type of UPCI.
  • Page 29 Using the information in the Intel Dialogic Hardware Specification tables, add up the timeslots used by each board to make sure you do not exceed the maximum number of timeslots supported. For example, you cannot install 10 D/480SC-2T1 SCbus boards, and 5 MSI/80PCI-GBL CTbus boards, because the total number of timeslots required by this configuration is 1160, which exceeds the system limit of 1024 timeslots.

  • Page 31: Section 2 Installing Intel Hmp

    Section 2 Installing Intel...

  • Page 33: Chapter 5. Installing Intel Host Media Processing

    HAPTER HAPTER NSTALLING NTEL EDIA ROCESSING HAPTER ONTENTS Introduction ......... . . 5-2 Preparing to install Intel HMP 1.1 .

  • Page 34: Introduction

    Introduction _____________________________________________ Important: Skip this chapter if you are upgrading from TeleVantage 7.x—you do not need to upgrade the Intel HMP software already installed on your TeleVantage Server. This chapter provides instructions for installing Intel HMP software on the TeleVantage Server. Important: If you are using Intel Dialogic boards and drivers to provide telephony resources for TeleVantage (instead of Intel HMP), follow the installation instructions in Chapter 6, “Installing...

  • Page 35: Preparing To Install Intel Hmp 1.1

    Preparing to install Intel HMP 1.1____________________________ Start the TeleVantage Server PC and log on as a user with administrator privileges to the Windows Server on that PC. , create the directory If you are using a non-English version of Windows C:\Program , if it does not already exist.
  • Page 36 In the Driver Setup, click and follow the TeleVantage Intel Driver Clean-up Utility on-screen instructions. Confirm the clean-up procedure in the Question dialog box. Click to continue. In the TeleVantage Intel Driver Clean-up Utility System Restart dialog box, click Yes, , and then click I want to restart my computer now After your PC restarts, log on as the same user you logged on as previously.

  • Page 37: Installing Intel Hmp 1.1

    Installing Intel HMP 1.1 You must perform this step for all installations. Important: If you are installing Intel HMP on a TeleVantage Server where Intel Dialogic boards are currently installed, remove the boards before installing Intel HMP. In the Driver Setup, click Intel HMP 1.1 Drivers The Intel HMP 1.1 Drivers installation program starts.
  • Page 38 In the Enter IP Address dialog box, enter the IP address of the NIC on the TeleVantage Server that will be used for VoIP audio traffic (for example, “192.168.1.6”.) See “Network interface card requirements” in Chapter 3 in Installing TeleVantage for more information.

  • Page 39: Installing Intel Hmp 1.1 Su

    In the InstallShield Wizard Complete screen, click Yes, I want to restart my , and then click computer now Finish After your PC restarts, log on as the same user you logged on as previously. Do not remove the Intel HMP CD yet. Go to the next section.
  • Page 40 The Intel HMP 1.1 SU Drivers installation program starts. Follow the on-screen instructions. If the following message is displayed, click to continue. After the Intel HMP 1.1 SU installation completes, see “APIC timer operation and Intel HMP” on page 5-15 for more information.

  • Page 41: Installing And Activating Your Intel Hmp License

    In the InstallShield Wizard Complete screen, click Yes, I want to restart my , and then click computer now Finish Go to the next section. Installing and activating your Intel HMP license________________ This section describes how to do the following: Save your Intel HMP license file to the license directory on the TeleVantage Server PC.

  • Page 42: Saving Your Intel Hmp License To Your License Directory

    Saving your Intel HMP license to your license directory When you receive your license file, save it in the correct location on the TeleVantage Server PC, as described below. You must save your Intel HMP license on the TeleVantage Server PC whose MAC address you provided when you ordered your license.

  • Page 43: Installing And Activating Your Intel Hmp License

    Installing and activating your Intel HMP license To install and activate your Intel HMP license From the Start menu, click . The Intel Programs > HMP > HMP License Manager NetStructure Host Media Processing (Intel HMP) License Manager dialog box opens showing the Verification license that was installed automatically.: 5.
  • Page 44 Click and browse to the location where you copied your Purchased license Browse file. Click to review the for the license (the Show License Details Feature Details type and number of resources supported by the license.) Click . The following message confirms that the license was Activate License successfully activated: Make sure that you perform the steps described in the message.

  • Page 45: Switching To A Different Intel Hmp License

    Switching to a different Intel HMP license Only one Intel HMP license can be active on the TeleVantage Server at a time, but you can have more than one Intel HMP license available in your license directory. To switch to a different Intel HMP license Start the Intel HMP License Manager as described in step 1 on page 5-11.

  • Page 46: Starting Intel Hmp

    Starting Intel HMP ________________________________________ When you start the Intel Dialogic System Service via the Intel Dialogic Configuration manager (DCM), your activate Intel HMP license configuration is recognized and the Intel HMP software is detected. If you want DCM to recognize a different Intel HMP license, follow the steps in “Switching to a different Intel HMP license”...

  • Page 47: Apic Timer Operation And Intel Hmp

    Optionally, rename the connection, for example to “RTP/VoIP Traffic Only”. To do so, right-click the connection in the Network Connections view, and then click Rename Optionally, rename the second connection, for example “Domain Network Traffic.” (You do not need to change the default settings in the This connection uses the list in this connection’s Properties dialog box.) following items...

  • Page 48: Changing The Ip Address Used By Intel Hmp

    From NetMeeting, connect to the TeleVantage Server running Intel HMP by typing its IP address or computer name and then clicking the telephone icon. Verify that the audio is acceptable. If the audio is acceptable, no further action is necessary. If there is no audio or poor audio, then you must completely disable ACPI in order to run Intel HMP on this PC.

  • Page 49: Where To Go Next

    Click , and then click . Follow the onscreen instructions. HMP SU Remove Restart your PC when you are prompted to do so. Click , and then click . Follow the onscreen instructions. HMP 1.1 Remove Where to go next_______________________________________ When you have successfully installed Intel HMP according to the instructions in this manual, you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage.

  • Page 51: Section 3 Installing Intel Boards And Drivers

    Section 3 Installing Intel Boards and Drivers...

  • Page 53: Chapter 6. Installing Intel Dialogic Boards

    HAPTER HAPTER NSTALLING NTEL IALOGIC OARDS HAPTER ONTENTS Introduction ......... . . 6-2 Setting Intel Dialogic board IDs .

  • Page 54: Introduction

    Introduction _____________________________________________ TeleVantage runs on Intel Dialogic boards that connect your trunk lines and phones to the TeleVantage Server. The Intel boards must be installed in the TeleVantage Server PC. This chapter describes how to do the following: Install Intel Dialogic trunk boards and their associated hardware. Install and configure the Toshiba Strata CS-DKTU station board.

  • Page 55: Static Warning

    Q Install the Toshiba Strata CS-DKTU station board and phones. Only if you are using Toshiba Strata DKT 2000-series digital phones with TeleVantage. Q Connect the power supply. Only if you are using boards that require power supplies. Q Set up failover support. Only on systems with analog trunk boards and when you are providing failover support by connecting analog trunks and stations via the Intel Dialogic BCP connection panel.

  • Page 56: Setting Intel Dialogic Board Ids

    Setting Intel Dialogic board IDs _____________________________ Board IDs allow the system to uniquely identify the devices on each Intel Dialogic board. For example, if you have two D/80SC-4LS boards in your system, the board IDs provide a way for the system to distinguish between the trunk lines on each board. For the best results when using Intel Dialogic boards with TeleVantage, you should assign a unique ID to each telephony board installed in the Server in the following order, from lowest to highest.
  • Page 57 To assign board IDs Locate the switch or switches on the side of each board. Set the board ID: Q Intel Dialogic trunk boards, Internet telephony boards, voice resource boards, Set the board ID by dialing the single SW100 and conference bridge boards. rotary switch to one of the 16 available settings (0-F).

  • Page 58: Installing Intel Dialogic Boards

    Installing Intel Dialogic boards ______________________________ Important: Shut down the TeleVantage Server PC, switch off the power, and unplug the power cords before opening the PC cover, to avoid the risk of electric shock. For each board, insert the board’s edge connector into the bus slot. The boards fit tightly.

  • Page 59: Connecting Trunk Boards To Trunk Lines

    Q If you have both ISA and PCI boards: Use the SCbus-to-CTbus adapter to connect all the boards together so that they can use the same telephony bus. Only one SCbus-to-CTbus is required per PC. See “Troubleshooting mixed CTbus board systems”...

  • Page 60: Connecting Regular Analog Trunk Boards

    Connecting regular analog trunk boards Using the cable included with the board, attach the connector on the rear of the analog trunk board to the BCP connection panel port labeled . Only the correct cable A) LS 1-8 will fit. If you are installing two D/80SC-4LS boards, connect the second board to the port labeled B) LS 4-8 Using phone cable, connect the analog loop-start trunk lines from the telephone...

  • Page 61: Connecting Robbed Bit T1 Trunk Boards

    Refer to the documentation that came with your DID Interface Unit for more information. Normally, analog DID trunks handle inbound calls only. However, certain DID interface units allow you to circumvent this limitation and make outbound calls. These DID interface units connect one TeleVantage trunk to both a DID trunk and a non-DID trunk.

  • Page 62: Connecting E1 Cas Trunk Boards

    Connecting E1 CAS trunk boards Connect the E1 CAS trunk lines from the telephone company directly into the Intel Dialogic E1 trunk board. Connecting ISDN BRI trunk boards See “Additional required hardware for ISDN BRI service in Chapter 4 in Installing TeleVantage. The connection procedure for an ISDN BRI trunk board depends on which board you are using.

  • Page 63: Connecting Internet Telephony Boards And Voip Phones

    Connecting Internet telephony boards and VoIP phones If you are using Internet telephony boards, connect the built-in Network Interface Card (NIC) on each board to your network using a standard Ethernet cable. Connecting SIP phones, H.323 phones, and IP gateways Connect the following to your network using an Ethernet cable: SIP desktop phones H.323 phones...
  • Page 64 Connecting MSI/x analog station boards Use the 50-pin RJ-21X cable to connect the board If the MS/x board is an ISA board: to the port on the BCP connection panel port labeled MSI Board Attach the 50-pin RJ-21X cable to the port on the If the MS/x board is a PCI board: BCP connection panel port labeled .
  • Page 65 Connecting HDSI/x analog station boards HDSI/x boards include an external station interface box (SIB) which provides the analog interface for station activity. The SIB sits between the HDSI/x board and the Intel Dialogic Business Communications Platform (BCP) connection panel or breakout box. All connections are on the back of the SIB: Note: The maximum distance that the SIB can be from the HDSI/x board is 660 feet (201 meters.)

  • Page 66: Connecting Digital Station Boards And Phones

    Connect the SIB to a power outlet using the 3-prong power connector on the back of the SIB. Using RJ-11 phone cables, connect your analog phones to the BCP or breakout box. Connecting the analog station board power supply Perform these steps if you are using MSI/x or DISIx station boards. These boards require a Intel Dialogic MSI-GBL Power Module, which supplies ring voltage and loop current to the stations, as well as full availability of all trunks and stations on the BCP connection panel.
  • Page 67 Important: All of the DSIx boards installed in a single TeleVantage Server PC must be the same model. Q DSI162HMP (2-wire) board. Supports all of the supported digital phones except for the Avaya Legend MLX digital phones. The DSI162HMP board comes with either a 24v or 48v power supply.
  • Page 68 To connect digital station boards and phones Connect the power supply to the board, then connect the power cable to the power supply. Connect the DSIx board as follows: Q DSI162HMP (2-wire) board. Connect the board to a breakout box using a 50-pin RJ-21X connector.

  • Page 69: Connecting Toshiba Digital Station Boards And Phones

    Make a note of which phone model you connect to each port on the DSIx board. In the next chapter, you will configure each port for that specific phone model. Important: TeleVantage does not support a mix of digital phones from different phone families or manufacturers on the same TeleVantage Server.
  • Page 70 This section describes how to set up failover support using the Intel Dialogic Business Communications Platform (BCP) connection panel. Alternatively, you can use the DI0408LSAR2 integrated analog trunk and station board, which provides onboard failover support with direct trunk-to-station connections in the event of a power failure. (Note that the DI0408LSAR2 board does not support failover in the event of an application crash, including a Windows operating system crash.) Connecting stations and analog trunks to the BCP connection panel...
  • Page 71 To configure the BCP connection panel Use the slide switch on the top of the BCP connection panel to set the Mode of Operation to Watchdog mode. Connect a serial cable from the COM port on the PC to the RS-232 Watchdog Signal port on the BCP connection panel.
  • Page 73 HAPTER HAPTER NSTALLING NTEL IALOGIC OARD RIVERS HAPTER ONTENTS Introduction ......... . . 7-2 Preparing to install Intel Dialogic SR 5.1.1 .

  • Page 74: Introduction

    Introduction _____________________________________________ Important: Skip this chapter if you are upgrading from TeleVantage 7.x and you are using an embedded H.323 stack (which is not supported by Intel Dialogic SR 5.1.1 SU 107) or you have legacy Intel boards that are not supported by SU 107. For a list of boards that are no longer supported by Intel in SU 107, see the What’s New included on the TeleVantage Master CS.

  • Page 75: Chapter 7. Installing Intel Dialogic Board Drivers

    Task checklist You must perform the tasks listed in the following table in the order specified. This list is only an overview of the tasks you must perform. Detailed instructions for each task are presented in later sections in this chapter. Step Description Uninstall your current Intel Dialogic Drivers, if you are upgrading from a previous version of TeleVantage.

  • Page 76: Uninstalling Your Current Intel Dialogic Drivers

    Important: Do not remove the Intel Dialogic CD from the CD drive until you are instructed to do so. If you remove the CD before or during a system restart, the installation may not complete successfully. If you are upgrading from a previous version of TeleVantage, go to the next section. If you are installing a TeleVantage system for the first time, go to go to “Installing Intel Dialogic SR 5.1.1”...
  • Page 77 In the Driver Setup, click and follow the TeleVantage Intel Driver Clean-up Utility on-screen instructions. Confirm the clean-up procedure in the Question dialog box. If you have manually edited any Intel Dialogic .prm, .pcd, or .config files, make a note of the directory path where the Clean-up Utility will back up those files, so that you can reapply your changes later.

  • Page 78: Installing Intel Dialogic Sr 5.1.1

    Installing Intel Dialogic SR 5.1.1 _____________________________ You must perform this step for all upgrades and first-time installations. To install the Intel Dialogic SR 5.1.1 Drivers In the Driver Setup, click Intel Dialogic SR 5.1.1 Drivers The Intel Dialogic SR 5.1.1 installation program starts. Follow the on-screen instructions.

  • Page 79: Installing Intel Dialogic Sr 5.1.1 Fp 1 Su

    In the Setup Complete dialog box, click , and Yes, I want to restart my computer now then click Finish After your PC restarts, log on as the same user you logged on as previously. Installation continues. When the Setup Complete dialog box opens again, indicating that installation is complete, click to exit the Driver Setup.
  • Page 80 The Intel Dialogic SR 5.1.1 FP1 SU installation program starts. Follow the on-screen instructions. The installation may take a few minutes. In the InstallShield Wizard Complete dialog box, click Yes, I want to restart my , and then click computer now Finish After your PC restarts, log on as the same user you logged on as previously.

  • Page 81: Installing The Televantage Sr 5.1.1 Driver Updates

    Installing the TeleVantage SR 5.1.1 Driver Updates _____________ You must perform this step for all upgrades and first-time installations. For a list of the driver updates that are installed, see the following file on the Intel Dialogic CD: driverupdates.htm To install the TeleVantage SR 5.1.1 Driver Updates In the Driver Setup, click TeleVantage SR 5.1.1 Driver Updates The TeleVantage SR 5.1.1 Driver Updates installation program starts.

  • Page 82: Installing The Intel Dialogic Dsi Board Drivers

    In the Setup Complete dialog box, select Yes, I want to restart my computer now and then click . Do not remove the Intel Dialogic CD yet. Finish After your PC restarts, log on as the same user you logged on as previously. The installation continues.

  • Page 83: Installing Intel Dialogic Globalcall 4.3

    The Intel Dialogic DSI Board Drivers installation program starts. Follow the on-screen instructions. Installing Intel Dialogic GlobalCall 4.3________________________ Perform the following steps only if you are using E1 CAS protocols, to install the latest versions of the GlobalCall drivers and .prm files. To install Intel Dialogic Driver GlobalCall 4.3 In the Driver Setup, click Intel Dialogic GlobalCall 4.3...

  • Page 84: Configuring The Intel Dialogic Drivers

    The Intel Dialogic GlobalCall 4.3 installation program starts. Follow the on-screen instructions. Configuring the Intel Dialogic drivers ________________________ After the Intel Dialogic drivers and driver updates are installed, you must configure them for use with the specific Intel Dialogic boards you are using. Intel Dialogic drivers must be configured correctly before you can start the TeleVantage Server.

  • Page 85: Basic Board Configuration Tasks

    Basic board configuration tasks Basic board configuration consists of the following tasks. You should perform these tasks in the following order: Q Reserve a low IRQ for use by ISA boards in a mixed-board system. Perform this task if you have a combination of PCI and ISA boards in your system. See page 7-13. Q Assign firmware files to DM3 boards.
  • Page 86 Assigning firmware files to DM3 boards The following steps describe how to assign a firmware file to a DM3 board for the first time. If you need to change the firmware file at a later time, for example, to support different resources on the board, see Appendix F.
  • Page 87 Select to support 12 VoIP calls and host-based @DI0408LSA_REV2_ML5.pcd VoIP stack. Note: Be sure to select from the firmware files starting with “@”, the versions supported by TeleVantage. The versions without the “@” are raw files without TeleVantage-specific features. Click In the DCM main dialog box, all the boards that are detected on the system are displayed.
  • Page 88 Verifying that Intel Dialogic is using a free IRQ and base memory address The Intel Dialogic driver installation automatically assigns an IRQ and base memory address for the boards, but in some cases its choices may conflict with an existing IRQ or base memory address assignment.
  • Page 89 parameter contains the base memory address assigned to Intel BLTAddress Dialogic. Verify that this base memory address is not being used by another board or program. Note: If there are other SCSI devices attached to the PC, they probably use the same base memory address (the default is d8000).
  • Page 90 Select the parameter and then select a Derive Primary Clock From (User Defined) value from the drop-down list that corresponds to the span that is FrontEnd_x Value connected to the telephone company. For example, if the first span is the one that is connected, select FrontEnd_1 Click...

  • Page 91: Board-Specific Configuration Tasks

    To specify a-law format for DSIx boards From the Start menu, choose Programs > Intel(R) MEA Boards > Configuration . The Intel MEA Configuration main dialog box opens, displaying the digital Manager station boards installed on the TeleVantage Server. Right click the first digital station board, and then click to open the Configure Device Configuration Properties dialog box.
  • Page 92 Board Task Internet telephony boards: Specify IP address, subnet mask, and gateway IP See page 7-28. address for each board. Digital station boards: Configure the phone family that the board will See page 7-29. support, as well as the phone model that will be connected to each port.
  • Page 93 You can recognize an 8-bit ISA board because the edge connector does not have a gap in it, and is shorter than the edge connector on the 16-bit board. Click to save your changes. If you have analog trunk boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19.
  • Page 94 Choose from the drop-down list. RXGAIN_N1 Value Click Repeat for each additional analog trunk board. If you have ISDN PRI T1 or ISDN PRI E1 trunk boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19.
  • Page 95 Non-DM3 boards: Specifying the ISDN protocol to use For each non-DM3 ISDN PRI T1 or ISDN PRI E1 trunk board in your system, set the protocol to be used according to the following instructions. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See See Appendix D, “Using the Intel Dialogic Configuration Manager”...
  • Page 96 Configuring Calling Name Identification Depending on your ISDN provider, Calling Name Identification is delivered in an Information Element (IE) either when the incoming call is offered (in the SETUP message) or on a subsequent FACILITY message. When you order Calling Name Identification, request the following information from your provider: Message in which the calling name is delivered IE in which the calling name is delivered...
  • Page 97 Configuring ISDN BRI trunk boards Perform the steps in this section only if you have one or more ISDN BRI trunk boards installed. Configuring Calling Name Identification Depending on your ISDN provider, Calling Name Identification is delivered in an Information Element (IE) either when the incoming call is offered (in the SETUP message) or on a subsequent FACILITY message.
  • Page 98 Using Point-to-Point protocol By default TeleVantage is configured to use Multipoint protocol with ISDN BRI spans. To specify Point-to-Point protocol for each ISDN BRI span via the TeleVantage Administrator, see “Using ISDN BRI point-to-point protocol” in Chapter 5 in Administering TeleVantage. Also, perform the following procedure for each BRI board: Stop the Intel Dialogic drivers if they are running.
  • Page 99 In the field, enter Spandti.prm. Value Click Repeat for each additional Robbed Bit T1 trunk board In Windows Explorer, navigate to . Open Program Files\Dialogic\Data\Spandti.prm the file in Notepad. Edit the file by adding the following lines: 0014 01; ESF framing 0020 01;...
  • Page 100 Configuring Internet telephony boards Perform the steps in this section only if you have one or more Internet telephony boards installed. Specifying the IP address, subnet mask, and gateway IP address For each DM/IPx board, perform the following steps: Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See See Appendix D, “Using the Intel Dialogic Configuration Manager”...
  • Page 101 Configuring digital station boards Perform the steps in this section only if you have one or more DSIx boards installed. You must specify the following for each DSIx board: Q Digital phone family that you will support via the board, for example ‘Nortel Norstar 7xxx’.
  • Page 102 Right-click the first DSIx board, and then click to open the Configure Device Configuration Properties dialog box. On the Telephony tab, select the parameter at the top of Digital Phone Interface Type the dialog box. Then, select the digital phone family that you will use with the board from the drop-down list.
  • Page 103 Click to save your change, and then reopen the Configuration Properties dialog box for the board. To configure the first port on the board, select the parameter Digital Phone Model_1 at the top of the dialog box. Then, select the digital phone model that you will connect to that port from the drop-down list.
  • Page 104 Repeat step 5 for the rest of the ports that you plan to use on the board. Click to save your changes. Repeat steps 2-7 for any additional DSIx boards installed in the TeleVantage Server. If you have DI0408LSAR2 integrated analog trunks and station boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19.

  • Page 105: Test-Starting The Intel Dialogic Drivers

    Select the parameter. HostIpMediaNetworkAddress In the field, enter the IP address of the NIC that you want to use for RTP/RTCP Value traffic (for example, “192.168.1.6”.) Click If you have DI/SI32 Rev 1 analog station boards, go to the next section. Otherwise, go to “Test-starting the Intel Dialogic drivers”...
  • Page 106 To verify the audio format configured on your system In the DCM main dialog box, under double click TDM Bus, Bus-0 Select from the list. Media Type (User Defined) Select the correct audio format for your location from the drop-down list. Select Value for North America and Japan, or for all other locations.

  • Page 107: Configuring An Isdn Line

    Note: The drivers for the Toshiba Strata DKTU station board are Windows native drivers that start automatically when Windows loads. To configure an ISDN or Robbed Bit T1 line, continue with the following sections. Configuring an ISDN line __________________________________ If you have an ISDN line, verify that it is working correctly before you proceed to the rest of the TeleVantage installation.

  • Page 108: Installing The Robbed Bit T1 Experimenter

    The method you use to configure Robbed Bit T1 signaling depends on how your carrier signals events: If your carrier uses only A and B bits for T1 Robbed Bit signaling, you can use the TeleVantage Robbed Bit T1 Experimenter to test the line, manually change bit settings, or import signaling templates via the TeleVantage Administrator.
  • Page 109 The default values that appear in the Experimenter are the E&M supervisory signaling protocols. If your Robbed Bit T1 line supports a supervisory signaling protocol other than E&M, you might need to modify events using information provided by your carrier. If you ordered ANI/DID/DNIS services on your Robbed Bit T1 line, you must customize the event signaling for digit collection.
  • Page 110 Under , make sure your digit collection setting matches the Collection Sequence sequence in which your carrier sends DID and ANI data to begin a call. Define the sequence by adding actions of the appropriate type, either Retrieve Digits , to match how your carrier sends the data. Click to choose each Filler Retrieve...
  • Page 111 Q Send bit state. In this action, TeleVantage sends bits to the carrier. Select the that TeleVantage will send to the carrier. state Q Pause. In this action, TeleVantage waits for a specific number of milliseconds. Enter the in milliseconds. Timeout Q Retrieve digits.

  • Page 112: Configuring Robbed Bit T1 Signaling Manually

    Configuring Robbed Bit T1 signaling manually If your carrier uses C and D bits for Robbed Bit signaling, you must configure the C and D bits manually. Note: See Administering TeleVantage for information on adding a Robbed Bit T1 span. In the TeleVantage Administrator, edit the Robbed Bit T1 span in the Trunks view.

  • Page 113: Placing And Receiving Test Phone Calls

    For example, if your carrier sends data in the format (where *AAAAAAAAAA*DDDD A is an ANI digit and D is a DID digit), add the following actions: Retrieve Digits Exactly 1 filler digit Exactly 10 ANI digits Exactly 1 filler digit Exactly 4 DID digits Click to add each new action to the digit collection sequence.

  • Page 114: Testing Individual Bit States With The Custom Actions Option

    Testing individual bit states with the custom actions option Transmitting custom actions between you and your T1 carrier is a powerful troubleshooting tool. Use this tool while you are on the phone with your carrier to make sure that it is receiving what you send, and that you are receiving what it sends.
  • Page 115 Where to go next_______________________________________ When you have successfully installed and configured the Intel Dialogic hardware and drivers, you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage. 7. I 7-43 HAPTER NSTALLING NTEL IALOGIC OARD RIVERS...

  • Page 117: Appendixes

    Appendixes...

  • Page 119: Usage In Televantage

    PPENDIX PPENDIX OICE AND ONFERENCE ESOURCE SAGE IN ANTAGE No matter whether you are using Intel HMP or Intel telephony boards and drivers, you need to be aware of the number of voice and conference resources that your system requires in order to support its voice processing and dial tone needs.
  • Page 120 Q When a user is logged in remotely from a trunk, for the duration of the call, so that the remote user can press ** to access the Hold menu, instead of pressing Flash. SIP external stations can be configured to not require a voice resource in this case—see “Configuring a user to use a SIP phone”...

  • Page 121: Dedicated Vs. Shared Voice Resources (Intel Boards Only

    See “Conserving voice resources” on page A-4 for information on how to ensure that adequate voice resources are reserved for other purposes when you are recording all calls. Q Beep on call recording. Beep on call recording requires one voice resource that is shared system-wide by all users who hear the beep.

  • Page 122: Viewing Voice Resource Performance Counters

    Voice resources on E1 CAS boards can be used as shared voice resources only if you disable the E1 trunk resources on the board. For more information, see “Disabling Intel Dialogic devices” in Appendix J in Installing TeleVantage. Q DM/V160-LS trunks. Trunk and voice resources on this board behave in the same way as E1 CAS trunks.

  • Page 123: Identifying If You Need More Voice Resources

    Identifying if you need more voice resources If all trunks are busy using voice resources (for example, leaving voice mail), and a user picks up a station, the user will not get a dial tone, and a voice resource error will be written to the Windows Event Log on the TeleVantage Server.
  • Page 124 Q If you are using the beep on call recording feature. Beep on call recording requires one conference resource per call for its own use, in addition to any conference resources required to support the call participants. For example, with beep on call recording on a 2-person call, 3 conference resources are required—one for each participant, and one for the beep.

  • Page 125: Conference Maximums

    Conference maximums The following table lists the maximum number of conferences or maximum number of participants per conference. Important: For all boards listed in the table, the maximum number of participants may be reduced in the certain cases. If you are using the beep on call recording feature, the maximum number of participants per conference is reduced by one while the call is being recorded.

  • Page 127: Appendix B. Configuring Intel Dialogic Board Isdn Parameters

    PPENDIX PPENDIX ONFIGURING NTEL IALOGIC ISDN P OARD ARAMETERS Some sites may need to modify the ISDN parameters used for outgoing calls so that their ISDN trunks will work with TeleVantage. To determine if you have a problem, do the following: Install Intel Dialogic hardware and software according to the instructions in this manual.

  • Page 128: Using The Intel Dialogic Makecall Utility

    Using the Intel Dialogic Makecall Utility_______________________ The Intel Dialogic Makecall Utility (DMU) is a wizard that helps you make a successful outbound ISDN connection. For instructions on using the DMU, see its Help file, , in DMU.hlp directory. \DMU For an overview of the DMU, see the following document on the Intel Dialogic technical support website: http://resource.intel.com/telecom/support/appnotes/dmu/ The DMU is included on the Master CD in the...
  • Page 129 For information about using the ISDIAG menu to test calls and generate trace information, see the following document on the Intel Dialogic technical support website: http://resource.intel.com/telecom/support/appnotes/isdn03.htm To run ISDIAG On the TeleVantage Server PC, open a command prompt window. Go to the following directory: C:\Program Files\Dialogic\BIN Note: This is the default directory.

  • Page 130: Changing Televantage Isdn Protocol Parameters

    The menu shown in the next figure appears. Changing TeleVantage ISDN protocol parameters When you have determined the protocols that your ISDN line requires to make and receive calls, you can update TeleVantage with those protocols by using the TeleVantage Administrator. Use the following procedure if you were able to determine the correct protocols when you used the DMU or if you want to change a particular parameter.

  • Page 131: Using The Televantage D-Channel Isdn Trace Utility

    Click the Tuning tab. Update the ISDN protocols in one of the following ways: Q Automatically. If you were able to determine the correct protocols using the DMU, you can import all of those protocols at one time. Click , and then choose the Import file from the...
  • Page 132 By default, D-Channel Trace creates enough trace files for the number of hours specified in the setting. To change the maximum number of files saved (up DTraceMinLogHours to 999), edit the following Windows registry setting: HKLM\Software\Artisoft\TeleVantage\Server\Settings\DTraceMaxFiles Q Creates 250 KB log files. D-Channel Trace monitors file size every 5 minutes.

  • Page 133: Viewing D-Channel Trace Files

    Run the following command: TVDTrace <board number> where <board number> is the Intel Dialogic device name of the board that you want to trace. For example, to trace the first ISDN T1 board in the system described in the previous example, run the following command: TVDTrace dtiB1 To stop tracing, press Ctrl+C on the command window.
  • Page 134 Sample trace output The following sample output was generated by running and PRITrace. It shows TVDTrace.exe TeleVantage sending out calling id as part of the ISDN setup message. It sends Calling Name as DISPLAY(0x28) and calling number as CALLING PARTY NUM(0x6c). Time Stamp : 7/25/2003, 17:28:10.638 TRANSMIT Command=0...

  • Page 135: Using The Isdn Two B-Channel Transfer Test Utility

    ------00 Screening Indicator 6176661818 Number Digit(s) >>>> End of outbound ID CALLED PARTY NUM(0x70) IE Length(0x0c) 3: 1------- Extension Bit -000---- Type of Number ----0000 Numbering plan ID 16175554444 Number Digit(s) Using the ISDN Two B-Channel Transfer test utility The ISDN Two B-Channel Transfer test utility can be used to make sure your ISDN line is correctly configured by your phone company to support ISDN Two B-Channel Transfer service, which allows calls to be transferred or forwarded to external numbers without consuming TeleVantage trunks.
  • Page 136 For example, to call (617) 555-6666 and then attempt a Two B-Channel transfer on the first ISDN T1 board in the system, run the following command: ISDN2BCT -n16175556666 To run the same test on the second ISDN T1 board in the system, run the following command: ISDN2BCT -n16175556666 -b2 The utility starts and will wait for 3 minutes for an incoming call on the first trunk of...

  • Page 137: Appendix C. Troubleshooting

    PPENDIX PPENDIX ROUBLESHOOTING This appendix contains information that may be helpful when you are troubleshooting problems with various Intel Dialogic components. It is divided into the following sections: “Troubleshooting Intel Dialogic board problems” on page C-1. “Troubleshooting Robbed Bit T1 problems” on page C-14. “Troubleshooting ISDN PRI T1/E1 problems”...

  • Page 138: Intel Dialogic System Information Output

    Audio problems on conference calls on MSI/x-GBL boards. See page C-13. DSIx board drivers do not start. See page C-13. No audio or one-way audio on calls on DSIx boards. See page C-13. Intel Dialogic System Information Output When troubleshooting Intel Dialogic problems, use the Intel Dialogic System Information Output file, which is automatically created in the \Program Files\TeleVantage Server\Logs directory each time the TeleVantage Server starts.
  • Page 139 Run the TeleVantage Service Account Utility to reset Microsoft COM settings required by the Intel Dialogic drivers. For instructions on how to run the TeleVantage Service Account Utility, see Appendix C in Installing TeleVantage. the TeleVantage Note: Server must be installed before you can run the TeleVantage Service Account Utility (see Chapter 10 in Installing TeleVantage for instructions.) TeleVantage Server fails to detect some or all stations on HDSI/x analog station board...
  • Page 140 Do one of the following: Q If the board does not pass POST. Reseat or replace the board and run DCM again. If it still fails, contact your Technical Support representative. Q If the board passes POST. Go to the next step. The diagnostic settings in the following table indicate that a DM3 board has passed POST: Model number...
  • Page 141 The following graphic shows the VID for a DM3 board: For comparison purposes, the following graphic shows the VID for a non-DM3 board: C. T PPENDIX ROUBLESHOOTING...
  • Page 142 Add up all of your DM3 vs. non-DM3 PCI boards, and see if you can account for all of them in the PCITree main window. Also, verify that Windows assigned an IRQ to the boards. The IRQ is displayed in the last byte in hex in the Config Space Dump pane at the bottom right of the PCITree window.
  • Page 143 If none of the previous steps resolve the problem, and the DM3 boards are still not being detected, run the TeleVantage Problem Report Wizard, which is installed automatically when you install the TeleVantage Server. The appropriate log files are automatically added to the Problem Report .ZIP file. E-mail the .ZIP file to your technical support representative.
  • Page 144 Troubleshooting mixed CTbus board systems If your system uses H.100 Intel Dialogic boards in native CTbus signaling mode, and you experience problems with board detection or operation, you may need to change the order of your boards in the PC chassis. Q Determine your board type.
  • Page 145 Shut down the TeleVantage Server PC, and then restart it and log on. The Windows Found New Hardware wizard starts. Follow the on-screen instructions. In the Install Hardware Device Drivers dialog box, select Search for a suitable driver . Click to continue.
  • Page 146 Restart the Server. Start the Intel Dialogic Configuration Manager (DCM) and verify logical IDs for DM3 boards. See “In the Device Monitor, stations or trunks are not in the expected order” on page C-10 for instructions. Shut down the Server. Install the board (either the same board or a different one.) Restart the Server.
  • Page 147 Click the Physical tab, and make a note of the parameter for the board. LogicalID Repeat for any remaining DM3 boards. When you are done verifying logical IDs, click . If all of the logical IDs are correct, you are done. If you need to change the logical ID for a DM3 board, first stop the TeleVantage Server and the Intel Dialogic drivers if they are running.
  • Page 148 Check that the SCbus cable that connects your ISA boards is installed correctly and reseat it if necessary. See “Installing Intel Dialogic boards” on page 6-6 for more information. If the SCbus cable is installed correctly, the problem may be IRQ-related. Do the following: In BIOS, reserve an IRQ for use by legacy ISA devices.
  • Page 149 Repeat for each additional D/120JCT-LS board. Exit DCM. Restart the Intel Dialogic drivers and the TeleVantage Server. Audio problems on conference calls on MSI/x-GBL boards Some sites may experience a problem with noise generated as a conference call progresses. Alternate firmware is available that fixes this problem. Note: Instead of noise, other sites may notice an echo that worsens during the conference call.

  • Page 150: Troubleshooting Robbed Bit T1 Problems

    Troubleshooting Robbed Bit T1 problems ____________________ This section provides information about the following problems: Obtaining details about your T1 span. See page C-14. DID numbers stop working after changes to a Robbed Bit T1 line. See page C-15. Obtaining details about your T1 span TeleVantage supports Robbed Bit T1 spans.

  • Page 151: Troubleshooting Isdn Pri T1/E1 Problems

    Q Digit collection (if applicable. What signal should TeleVantage send to indicate that it is ready to receive the digit string? What is the format of the incoming ANI/DID string, including any filler characters? Do you use fixed or variable format strings? If you use variable format strings, what is the delimiter character? What is the Transmit and Receive Wink Definition? Is digit signaling DTMF or MF?
  • Page 152 Q D-Channel Trace utility. Shows you the exact data sent over an ISDN line connecting TeleVantage and the phone company. Q Two B-Channel Transfer test utility. Verifies that you ISDN line has been correctly configured by the phone company to support Two B-Channel Transfer. ISDN calls work via the Intel Dialogic Makecall Utility but fail via TeleVantage If inbound and outbound ISDN T1/E1 calls work using the Intel Dialogic Makecall Utility...

  • Page 153: Troubleshooting Problems With Analog Trunks

    Restart the TeleVantage Server. This step also starts the Intel Dialogic drivers automatically. Make an inbound and outbound call. T1 trunk shows status of ‘No loop current’ in Device Monitor Simultaneous disconnects on both sides of a two-party connection may change the status of a T1 trunk in the Administrator Trunks view to ‘No loop current.’...
  • Page 155 PPENDIX PPENDIX SING THE NTEL IALOGIC ONFIGURATION ANAGER The Intel Dialogic Configuration Manager (DCM) is used to perform many of the configuration tasks in Chapter 7, “Installing Intel Dialogic Board Drivers.” This appendix describes how to perform the following basic functions using DCM: Start and exit DCM.

  • Page 156: Running Dcm Remotely Using Microsoft Terminal Services

    Running DCM remotely using Microsoft Terminal Services This section describes how to remotely configure and start the Intel Dialogic system service via Terminal Services on a TeleVantage Server running Windows 2000/2003. Note: Microsoft strongly recommends a clean installation of Windows 2000/2003 Server rather than upgrading from Windows NT Server 4.0 Terminal Server Edition when you plan to use Terminal Services in remote administration mode.
  • Page 157 In the right pane, expand Non-Plug and Play Drivers In the right pane, double-click Dialogic Configuration Driver In the Dialogic Configuration Driver Properties dialog box, click the Driver tab. Select as the Startup Type. Automatic D. U PPENDIX SING THE NTEL IALOGIC ONFIGURATION...
  • Page 158 Click to save your change. In the right pane, double-click . Repeat steps 6-8 to Dialogic SRAM Protocol Driver change the driver’s Startup Type to Automatic 10. In the right pane, double-click . Repeat steps 6-8 to change the driver’s dlgcmcd Startup Type to Automatic...

  • Page 159: Appendix E. Intel Dialogic Telephony Board Specifications

    PPENDIX PPENDIX NTEL IALOGIC ELEPHONY OARD PECIFICATIONS Important: For the most up-to-date list of Intel telephony boards and specifications, refer to the Excel version of the information contained in this appendix (SupportedTelephonyBoards.xls), included on the root directory of the Intel Dialogic Drivers CD. Note that not all Intel telephony boards are supported by the SU 107 drivers included with TeleVantage 7.5.

  • Page 160: Trunk Resources By Board Table Contents

    Column Description Slots Type of slot in Server PC where the board can be installed: UPCI (Universal PCI) See “About slot types” on page 4-5 for more information. Connector Type of physical connector: H.100: Used by all PCI and IPCI boards. SCbus: Used by all ISA boards.

  • Page 161: Station And Other Resources By Board Table Contents

    Station and Other Resources by Board table contents This table contains the following information about station and other resources provided by each supported telephony board: Column Description Board Model number Media load DM3 boards only: Media load defines the resources supplied by the board. You select the media load when you configure the board.
  • Page 162 Notes Each of the following notes applies to specific telephony boards as referenced in the Notes column in the Basic Board Information table. As indicated below, in some cases the Note applies only when the board is configured with the media load(s) listed. A TeleVantage trunk license is required for each trunk connected to the board.
  • Page 163 11. Supported in standalone mode only. Voice resources on the board are not supported by TeleVantage. 12. Layer 3 QoS TOS Octet (used by DiffServe routers) is not supported. 13. With a host-based VoIP stack, board must use u-law audio format (the default.) Applies to: DM/IP241-1T1-P100: All media loads except iptk_t1_311 DM/IP481-2T1-P100: All media loads except ipt_2isdn_5ess_311...
  • Page 164 Basic Board Information Connec- CTbus Audio Board Slots mode For use in port Notes BRI/160-PCI 1 PCI H.100 BRI/80-PCI 1 PCI H.100 CS-DKTU 1 PCI H.100 D/120JCT-LS 1 PCI H.100 NA, Eur, JP - 1, 18 D/120JCT-LSU 1 UPCI H.100 NA, Eur, JP - 1, 18 D/160JCT...
  • Page 165 Basic Board Information Connec- CTbus Audio Board Slots mode For use in port Notes DM/IP481-2T1-P100 1 UPCI H.100 NA, JP - 1, 4, 13, 15 DM/IP481-2T1-P100 1 UPCI H.100 NA, JP - 1, 4, 13, 15 DM/IP481-2T1-P100 1 UPCI H.100 NA, JP - 3, 4, 15 DM/IP601-2E1-P100...
  • Page 166 Basic Board Information Connec- CTbus Audio Board Slots mode For use in port Notes DSI162HMP 1 UPCI H.100 - 11 DSI162LGNHMP 1 UPCI H.100 - 11 HDSI/1200 1 PCI H.100 - 2, 7 HDSI/1200U 1 UPCI H.100 - 2, 7 HDSI/480 1 PCI H.100...
  • Page 167 Trunk Resources by Board PSTN IP port IP port Ana- chan- (embed- (host- Board Media load trnk trnk nels trnk ded) based) trnk BRI/160-PCI BRI/80-PCI CS-DKTU D/120JCT-LS D/120JCT-LSU D/160JCT D/240JCT-T1 D/240JCT-T1U D/320JCT D/41JCT-LS D/480JCT-2T1 D/480JCT-2T1U D/480JCT-T1 D/480JCT-T1U D/600JCT-1E1 D/600JCT-1E1U D/600JCT-2E1 D/600JCT-2E1U DI0408LSAR2 DI0408LSA_REV2_ML3...
  • Page 168 Trunk Resources by Board PSTN IP port IP port Ana- chan- (embed- (host- Board Media load trnk trnk nels trnk ded) based) trnk DM/IP481-2T1-P100 ipvs_evr_2isdn_ni2_311 DM/IP481-2T1-P100 ipvs_evr_2isdn_qsigt1_311 DM/IP481-2T1-P100 ipt_2isdn_5ess_311 DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311 DM/IP601-2E1-P100 ipvs_evr_2isdn_qsige1_311 DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311_60voice DM/IP601-2E1-P100 ipvs_evr_2isdn_qsige1_311_60voice DM/IP601-2E1-P100 ipt_2isdn_net5_311 DM/V1200A-4E1-PCI ul1_qsa_net5 DM/V1200A-4E1-PCI ul1_qsa_qsige1 DM/V1200A-4E1-PCI ul1_qsa_qsige1_30conf_45_voice DM/V1200A-4E1-PCI ml1b_qsa_net5...
  • Page 169 Trunk Resources by Board PSTN IP port IP port Ana- chan- (embed- (host- Board Media load trnk trnk nels trnk ded) based) trnk DSI162HMP DSI162LGNHMP HDSI/1200 <country>_hdsi HDSI/1200U <country>_hdsi HDSI/480 <country>_hdsi_48_play_rec HDSI/480U <country>_hdsi_48_play_rec HDSI/720 <country>_hdsi_72_play_rec HDSI/720U <country>_hdsi_72_play_rec HDSI/960 <country>_hdsi_96_play_rec HDSI/960U <country>_hdsi_96_play_rec MSI/160PCI-GBL MSI/80PCI-GBL...
  • Page 170 Station and Other Resources by Board Ana- Time Board Media load FSK CSP slots BRI/160-PCI BRI/80-PCI CS-DKTU D/120JCT-LS D/120JCT-LSU D/160JCT D/240JCT-T1 D/240JCT-T1U D/320JCT D/41JCT-LS D/480JCT-2T1 D/480JCT-2T1U D/480JCT-T1 D/480JCT-T1U D/600JCT-1E1 D/600JCT-1E1U D/600JCT-2E1 D/600JCT-2E1U DI0408LSAR2 DI0408LSA_REV2_ML3 DI0408LSAR2 DI0408LSA_REV2_ML4 DI0408LSAR2 DI0408LSA_REV2_ML5 DISI16R2 DISI16_R2[_<country>] DISI24R2 DISI24_R2[_<country>] DISI32R2...
  • Page 171 Station and Other Resources by Board Ana- Time Board Media load FSK CSP slots DM/IP481-2T1-P100 ipvs_evr_2isdn_ni2_311 DM/IP481-2T1-P100 ipvs_evr_2isdn_qsigt1_311 DM/IP481-2T1-P100 ipt_2isdn_5ess_311 DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311 DM/IP601-2E1-P100 ipvs_evr_2isdn_qsige1_311 DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311_60voice DM/IP601-2E1-P100 ipvs_evr_2isdn_qsige1_311_60voice DM/IP601-2E1-P100 ipt_2isdn_net5_311 DM/V1200A-4E1-PCI ul1_qsa_net5 DM/V1200A-4E1-PCI ul1_qsa_qsige1 DM/V1200A-4E1-PCI ul1_qsa_qsige1_30conf_45_voice DM/V1200A-4E1-PCI ml1b_qsa_net5 120 120 DM/V1200A-4E1-PCI ml1b_qsa_qsige1 120 120 DM/V1200A-4E1-PCI ml2_qsa_net5...
  • Page 172 Station and Other Resources by Board Ana- Time Board Media load FSK CSP slots DSI162HMP DSI162LGNHMP HDSI/1200 <country>_hdsi HDSI/1200U <country>_hdsi HDSI/480 <country>_hdsi_48_play_rec HDSI/480U <country>_hdsi_48_play_rec HDSI/720 <country>_hdsi_72_play_rec HDSI/720U <country>_hdsi_72_play_rec HDSI/960 <country>_hdsi_96_play_rec HDSI/960U <country>_hdsi_96_play_rec MSI/160PCI-GBL MSI/80PCI-GBL...
  • Page 173 PPENDIX PPENDIX HANGING THE EDIA OAD FOR A DM3 T ELEPHONY OARD This appendix describes how to change the media load assigned to an Intel Dialogic DM3 telephony board. The media load defines the resources supported by the board. You initially assign a media load to a DM3 board when it is first detected by the Intel Dialogic Configuration Manager (DCM), as described in “Assigning firmware files to DM3 boards”...

  • Page 175: Index

    NDEX DI0408LSAR2 board 7-32 digital trunk boards 7-17 about Intel Dialogic boards conference resources analog trunk boards 7-21 DM3 boards digital station boards 7-29 Intel Dialogic boards Internet telephony boards 7-28 Intel HMP ISDN BRI trunk boards 7-25 Robbed Bit T1 Experimenter 7-35 ISDN PRI E1 trunk boards 7-22...
  • Page 176 Toshiba digital phones DSIx digital station boards 6-17 Toshiba digital station boards configuring 6-17 7-29 trunk boards connecting 6-14 VoIP phones 6-11 DSIx drivers test-starting 7-34 D-Channel ISDN trace utility using E1 CAS trunk boards DCM. See Intel Dialogic Configuration Manager connecting 6-10 DI/SI32 Rev 1 analog station boards...
  • Page 177 configuring using 7-12 test-starting 7-33 Intel Dialogic drivers uninstalling installing DSIx drivers Intel HMP installing 7-10 about installing activating licenses 5-11 GlobalCall 4.3 7-11 documentation Intel Dialogic boards installing about licenses 5-11 DM3 boards IP address slot types changing 5-16 timeslot limits licenses board order...
  • Page 178 connecting configuring using Robbed Bit T1 Experimenter 7-35 using extended superframe service ISDN PRI T1 trunk boards 7-26 connecting telephony resources providing ISDN PRI T1/E1 via Intel DIalogic boards troubleshooting problems C-15 via Intel HMP ISDN trunks test-starting configuring 7-35 DSIx drivers 7-34 ISDN Two B-Channel Transfer test utility...
  • Page 179 Intel Dialogic Service fails to start when a PCI board is installed in a PC with the Phoenix voice resources BIOS about ISDN calls work via the Dialogic Makecall by Intel Dialogic telephony board Utility but fail via phone system C-16 conserving no audio or one-way audio on calls on DSIx...

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