Vertical Xcelerator IP Application Note

Vertical software application note – creating and installing voice prompt files

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Application Note – Creating and Installing Voice Prompt Files

Xcelerator IP 07011

This Application Note addresses the process for creating and installing voice prompt files for

Xcelerator IP. This process covers the changing of the main system greetings for Xcelerator

IP. Please reference Appendix A at the end of this Application Note for a complete listing of

voice prompts and their content.

All audio files on Xcelerator IP are saved and run as Dialogic .vox format files. Any files that

are changed in Xcelerator IP must be saved first as a .vox formatted file before you attempt

to upload the file to the ftp server within the system. The files will not play properly if they are

not in the .vox format.

There are two steps for converting and installing voice prompt files for Xcelerator IP. The first

step is to identify and convert the file you will be using. The second step will be loading the

file to the ftp server on Xcelerator IP.

Converting your audio file to the Message on Hold file

To convert files to .vox, you will need a conversion tool that allows you to convert mp3, wav,

or other audio file formats to the Dialogic .vox format.

We have used a program called Goldwave (http://www.goldwave.com) with Xcelerator IP

testing. There are other programs available for your consideration; however, for the purposes

of this Application Note, we will use Goldwave as the conversion tool.

Step 1: Launch the Goldwave application. This is the main screen from where you will load

and convert your voice prompt file.

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Aug 2007

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Summary of Contents for Vertical Xcelerator IP

Page 1 All audio files on Xcelerator IP are saved and run as Dialogic .vox format files. Any files that are changed in Xcelerator IP must be saved first as a .vox formatted file before you attempt to upload the file to the ftp server within the system.
Page 2 Navigate to the file on your hard drive or network drive where you have stored the file that will be used for the voice prompt file for Xcelerator IP. This will be a file that you have recorded with a new customized prompt for system greetings or in a foreign language for localization purposes.
Page 3 Step 3: Highlight the file you wish to use as the voice prompt, then Click OPEN. A screen showing the audio channel of the chosen file will be displayed. 3 of 18 Aug 2007...
Page 4 Step 4: Save the target Message on Hold file in the following format: File Name: Must be the same as the file name you are converting. Please refer to the attached prompt files in Appendix A at the end of this document, or in the Xclerator IP Admin Guide.
Page 5 Step 5: Once the file has been saved, you will see the below screen showing the loaded file (name 10001.vox in upper left corner) and a graphical representation of the audio playback. Make note of the bottom of the screen to verify that the file has been saved in the proper format.
Page 6 Browse Voicemail File. If you are using IE 6.0 you can skip this step and continue to Step 3. To access the ftp server of Xcelerator IP, type the following information into the address bar of your Internet Explorer screen: ftp://192.168.1.1...
Page 7 You will be prompted to log onto the FTP server using the User Name and Password for your Xcelerator IP administrator account. Once logged on, you will see the following screen. Follow the directions on the screen and click Page > Open FTP Site in Windows Explorer.
Page 8 You will now see the following screen with standard Windows icons. If you are using a version of Internet Explorer that is below version 7.0, you will see this screen when you click on the Browse Voicemail File button on the Advanced Voice screen. Step 3: Open the file entitled Vm Step 4: Open the file entitled Vox 8 of 18...
Page 9 You will now see a list of all .vox files stored on Xcelerator IP. Do not change any of these files without first verifying the file you wish to change and verifying the file name. Each of these files is a prompt on the system. Changing the file name will cause the system prompts to play improperly or not at all.
Page 10 Step 6: Delete the file from the prompts list 10 of 18 Aug 2007...
Page 11 Step 7: Open the file on your hard drive or network drive where you saved the file “10001.vox” you created earlier using your conversion tool. Highlight and copy the file. 11 of 18 Aug 2007...
Page 12 Step 8: Paste the new 10001.vox file to the VOX folder on Xcelerator IP and close all the files and return to the Admin screen. You have now successfully updated the voice prompt file for your Xcelerator IP. Although not required, best practices recommend you reboot Xcelerator IP at the conclusion of this process.
Page 13: Appendix A - Xcelerator Ip System Preset Voice Prompts
APPENDIX A – Xcelerator IP System Preset Voice Prompts Note: Prompts 10001 through 10004 are the four main Xcelerator IP system greeting prompts File # Contents 10001 If you know your party’s extension, you may dial it at anytime or press zero for the...
Page 14 10207 To leave a message, press pound (#) 10210 Press zero to reach an operator 10212 The extension you dialed is busy. Press 1 to hold 10221 The extension you dialed is unavailable. Please dial another extension or press zero to reach the operator 10301 Please leave a message after the tone.
Page 15 10510 No message has been recorded 10511 You have 10512 Voice messages 10514 To listen to voice messages, press 1 To delete all messages, press 2 When finished, press pound 10516 To replay the message, press 1 To delete this message, press 2 To skip to the next message, press 3 To forward this message to another mailbox, press 4 When finished press #...
Page 16 10533 At the tone, please record your greeting. When finished, press # 10534 Recording finished 10537 Your greeting has been deleted 10538 Your greeting has NOT been deleted 10547 Mailbox setup is complete 10549 Your message has been deleted 10550 Your message has NOT been deleted 10561 Do you wish to user your extension as your mailbox number?
Page 17 19200 Please enter a five digit code to name this voice file. When finished, press # 19201 The code you entered is ________ 91000 Language 1, press 1. Language 2, press 2. 10870 Zero 10871 10872 10873 Three 10874 Four 10875 Five 10876...
Page 18 10890 Twenty 10891 Thirty 10892 Forty 10893 Fifty 10894 Sixty 10895 Seventy 10896 Eighty 10897 Ninety 18 of 18 Aug 2007...

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