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5.
6.
C
15. C
F
HAPTER
ALL
page 15-2). Specify the length of time the phone should ring in the
field.
Call me at another location.
number that you specify. Click
box, which functions in the same manner as the Place Call To dialog box. For
information about using this dialog box, see "Placing a call" on page 12-2.
Specify the length of time the phone should ring in the
If you choose an external number, see step 5 for further options.
Calls routed to another extension do not follow call forwarding or routing lists in
effect at that extension. To send calls to another extension so that they follow that
extension's forwarding or routing list, use a final action of
You cannot route calls to an auto attendant or call center queue as a routing list
action, but you can do so by using a final action of
Call a Workgroup.
Usually this action is used only by TeleVantage system administrators setting up an
ACD workgroup. For instructions, see "Routing calls to workgroups" on
page 15-14.
Specify the length of time the phone or phones should ring in the
field.
This action does not ring a phone, but instead plays the caller the
Play Greeting.
greeting that you select on the
as part of each action and before the final action. To record a new greeting from this
dialog box, click
While any greeting is playing, the caller can press 0 to transfer to the Operator or 1
to leave a voice message. You might want your greeting to mention these options.
If you are routing the call to an external number, you can use the following options
under
When calling an external number
Prompt recipient for password.
for <your voice title>. Please connect me." To be connected to the caller, you must
enter your TeleVantage password. Using this option ensures that only you can
receive your calls at the external phone number.
This option is available only if you have recorded a voice title. See "Recording your
voice title" on page 2-2 for more information.
Prompt recipient to accept or decline call.
("Call from") and the intended recipient ("Call for"), and offers the option to accept
or decline the call. Declined calls proceed to the next routing list action.
With this option checked, the call will not be connected unless someone presses
to accept it. For this reason, leave the field unchecked when routing to a pager.
To play the caller a message before the routing list tries this action, check
caller before trying this action
R
ORWARDING AND
OUTING
This action directs calls to an extension or an external
to open the Call Me at Another Location dialog
This action directs calls to one or all members of a workgroup.
dropdown list. You can also play a greeting
Greeting
. See "Managing greetings" on page 13-18.
:
The person who answers the phone hears, "Call
, and then select the message on the dropdown list.
L
ISTS
Ring duration
Transfer To extension
Transfer To extension
Ring duration
TeleVantage announces the caller
Ring duration
field.
.
.
1
Prompt
15-11
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