Vertical TeleVantage 7.5 Using Instructions page 10

Chapter 12. Placing Calls in ViewPoint .........................................12-1
U T V
SING ELE ANTAGE
Selecting and acting on a call in the Call Monitor folder ..................... 11-6
Call ownership ................................................................................. 11-6
Double-clicking calls ....................................................................... 11-7
Commands while a call is ringing ....................................................... 11-7
Taking the call ................................................................................ 11-7
Sending the call to voicemail........................................................... 11-7
Grabbing and holding the call ......................................................... 11-8
Transferring a call without talking to the caller first ......................... 11-8
Commands while you're on a call ....................................................... 11-9
Putting a call on hold ....................................................................... 11-9
Transferring a call.......................................................................... 11-10
Recording a call............................................................................. 11-12
Playing recorded audio into a call ................................................. 11-13
Associating a call with a contact ................................................... 11-14
Parking a call ................................................................................. 11-15
Unparking a call............................................................................. 11-15
Sending a call to voicemail............................................................ 11-15
Muting a call .................................................................................. 11-16
Playing a caller's name.................................................................. 11-16
Disconnecting a call while staying on the phone .......................... 11-16
Entering an account code for a call............................................... 11-16
Viewing a call's history .................................................................. 11-17
Adding notes to a call .................................................................... 11-17
Preventing certain calls from ringing your phone.............................. 11-17
Incoming call indicators .................................................................... 11-18
Sharing your Call Monitor folder ...................................................... 11-19
Viewing shared calls...................................................................... 11-19
Placing a call....................................................................................... 12-2
Placing calls using the Dial bar ....................................................... 12-2
Using the Place Call To dialog box ................................................. 12-3
Quick-dialing from ViewPoint folders .............................................. 12-6
Camping on a busy user's extension .............................................. 12-7
Placing calls using drag-and-drop................................................... 12-7
Placing calls by using other contact managers............................... 12-7
Using dialing services ......................................................................... 12-8
Entering phone numbers using various types of dialing service..... 12-8
Checking a number ......................................................................... 12-9
Redialing numbers and returning calls ............................................. 12-10
Displaying the Call Monitor when you place a call............................ 12-10
Creating Windows shortcuts to speed-dial a number ....................... 12-10
Creating conference calls ................................................................. 12-12