Table of Contents
Advertisement
prompts (cont'd.)
to accept or decline forwarded calls
to callers following routing lists
See also telephone commands
public
,
contacts
16-3
,
folders
8-22
,
My Numbers
12-5
,
workgroups
16-15
purging archived recordings
Q
,
Queue Monitor folder
,
Queue Statistics pane
queues
personal statuses for agents
,
signing in and out
B-2
,
statistics by phone
C-16
supervising overview
tabs for in Extensions list
viewing statistics for
,
voice mailbox for
C-20
,
quick tour
8-8
R
ready, marking yourself in ACD workgroups
receiving and handling queue calls
,
record button
8-26
recording calls
,
using the phone
4-9
,
using ViewPoint
11-12
recordings
how to make and play
options after making
,
redialing your last call
remote phone use
,
overview
6-2
,
list of features
6-2
placing calls through the system
,
redialing numbers
6-8
U
T
V
SING
ELE
ANTAGE
,
15-5
,
15-11
,
E-11
,
B-8
C-3
C-8
,
9-4
,
C-2
,
10-3
,
C-3
,
,
B-6
,
8-26
,
5-7
,
,
3-5
6-8
12-10
,
6-7
remote phone use (cont'd.)
ViewPoint logon options
with ViewPoint
without ViewPoint
renaming ViewPoint items
replying to voice mail
using the phone
using ViewPoint
reporting on Call Log
reporting problems
reset times for queue statistics
returning your last call
Reverse Phone Number Lookup Add-in
,
ringback
4-7
ringer
changing pattern of
customizing duration of ringing
turning off with personal statuses
ringing phone, answering another
routing lists
overview
,
actions
,
active
15-9
in call rules
caller options while following
creating
D-2
final actions for
greetings and final actions
and hands-free answering
mobile phone issues with
personal status default
prompting for password
prompting to accept or decline
routing calls to workgroups
Standard
when station is busy
Routing Lists folder
,
8-6
,
6-9
,
6-5
,
8-18
,
5-5
,
13-5
,
14-10
,
I-1
,
C-12
,
,
3-5
12-10
,
,
11-10
18-9
,
18-11
,
,
15-7
15-10
,
17-8
,
,
15-10
,
15-12
,
15-15
,
4-5
,
15-8
,
15-9
,
15-11
,
,
15-14
,
15-8
,
15-14
,
15-8
,
18-26
,
18-10
,
9-8
4-4
15-8
15-11
I-11
Advertisement
Table of Contents
