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The following information is displayed for each recording:
Server.
Mailbox.
the recording, it will be returned to this mailbox.
From.
displayed unless the user identified the caller as a contact. On outgoing calls, this column
contains the user's name.
Received.
Length.
Number.
external number that was dialed. On outgoing calls, the extension or external number
that was dialed.
Created.
Custom Data.
Notes.
Monitor or Call Log. The complete notes appear in the Call Notes pane at the bottom of
the Browser. For a call recording, TeleVantage automatically adds information about the
stations and/or trunks involved in the call.
If you make changes to Call Notes via the Archived Recording Browser, those changes
are included if you restore the recording to its original Inbox or other folder, but the Call
Log notes remain unchanged.
Archive Notes.
Browser. Archive notes are maintained only in the archive, and are not included if the
recording is restored to its original Inbox or other folder.
Acting on archived call recordings __________________________
To act on archived recordings
1.
A
E. U
PPENDIX
SING THE
If
, recording has been flagged for follow-up.
.
Identifies the recording type:
.
Voice message
.
Call recording
.
TeleVantage Server from which the recording was archived.
User's mailbox folder from which the recording was archived. If you restore
Name of the person who placed the call. On incoming calls, "Unknown" is
Date and time when a voice message was left, or a call recorded.
Length of the recording in minutes:seconds format.
On incoming calls, the extension, Caller ID name and number (if available), or
Date and time when the mailbox recording was archived.
Custom data, if any, associated with the call.
Starting text of any notes added to a voice message or call recording via the Call
Notes added to the archived recording via the Archived Recording
Adjust the display in any of the following ways:
Click on any column heading to sort the search results on that column. You can type
characters or words to jump to the first matching record in the sorted column that
begins with that text.
T
V
A
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ANTAGE
RCHIVED
R
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ECORDING
ROWSER
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