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10-4
Column
Personal Status
Name
Title
DID
Forwarding
Location
Organization
Queue Calls
ACD Calls
Comments
Station
Mailbox
Description
Name of the user's current personal status.
For call center queues, this column displays the
queue's current status. Queue statuses are:
Open. The queue is distributing to its calls to
available agents as normal.
Closed. You have set the queue to send its
calls directly to voicemail.
No agents. All agents in the queue are
currently signed out or unavailable, so the
queue is automatically sending its calls directly
to voicemail.
User's title, if available.
User's Direct Inward Dial (DID) number, if one
exists. This is the number used to dial the user
directly from an outside line.
If the user has turned on call forwarding, this is the
extension to which calls are forwarded. If the user's
calls are being forwarded to an outside phone
number, "External number" is displayed.
Shows the name of the TeleVantage Server with
which the user is associated.
Shows the user's Organization, if any.
Specifies whether the user is currently available to
receive calls from call center queues.
If checked, the user is available to receive ACD
workgroup calls.
Any notes associated with the extension.
The default station for the extension.
If checked, the extension has a voice mailbox.
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