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If you select a specific greeting under
and plays to all callers who reach the final action of the routing list, even if a different greeting
is specified in a call rule or personal status.
If you clear the
of this routing list, even if a greeting is specified in a call rule or personal status. If the final
action is Take a Message, callers who reach your voicemail hear only the beep that signals that
recording has begun.
When to use a specific greeting with a routing list
It is highly recommended that you select a specific greeting to play if your routing list's final
action is not 'Take a Message." In such a case, you want to be sure that the greeting that callers
hear matches the action that is about to happen. Examples of greetings for other final actions are
the following:
Hang Up.
Good-bye."
Transfer to extension.
administrative assistant."
Pause and repeat.
the line. To leave a message, press 1." This is the text of the System Hold Greeting, a
greeting provided with TeleVantage for just this circumstance. You can also record your
own version. See "Managing greetings" on page 13-18 for instructions on recording
greetings.
15-16
checkbox, no greeting plays to callers who reach the final action
Play greeting
"I'm sorry you couldn't find me. I'm not taking messages at the moment.
"I'm sorry you couldn't find me. I'm transferring you now to my
"The person you are calling is unavailable. To hold, please stay on
, that greeting overrides the active greeting
Play greeting
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