Vertical TeleVantage 7.5 Using Instructions page 238

For example, the following illustration shows a voice message before association, showing
"Unknown" as the caller.
The next illustration shows the same message after you associate it with your contact Nathaniel
Chestnut.
You can teach TeleVantage to recognize a caller by Caller ID name instead of the phone
number. This can be useful, for example, if the contact calls from a company with a PBX that
randomly assigns phone numbers to trunks but uses a Caller ID name that remains the same.
To associate a call with a contact
1.
2.
3.
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Click one of the following:
An active call in the Call Monitor folder
An entry for a call in the Call Log folder
A voice message in any Voicemail folder
Click on the toolbar. The Associate dialog box opens.
Select the contact in the list with whom you want the phone number shown to be
associated. If you want to cancel an association and revert the call to its original
identification, click "<Unknown>."
Note:
If a call was originally identified as being from a contact, clicking "<Unknown>"
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