Table of Contents
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calls, placing (cont'd.)
,
to contacts
12-3
,
to extensions
12-4
,
to My Numbers
,
to voice mail
3-4
,
to workgroups
12-4
using dialing services
,
using the phone
using the toolbar's dial field
using ViewPoint
while on another call
with hands-free answering
,
playing audio into
11-13
recording
,
using the phone
using ViewPoint
screening with call announcing
screening with ViewPoint
selecting in Call Monitor
sending all to voice mail using the phone
sending all to voice mail using ViewPoint
sending incoming to voice mail using the phone
sending incoming to voice mail using
,
ViewPoint
11-7
sorting in Call Monitor
,
taking notes on
11-17
transferred to you, announcing who is
,
transferring
18-7
transferring
blind or supervised
,
one of multiple
tips for Operators
using drag-and-drop
,
using the phone
using ViewPoint
without talking to the caller first
unparking using the phone
unparking using ViewPoint
,
Calls pane
8-15
Camp on station, routing list final action
,
camp-on calls, placing
I-5
12-4
,
12-8
3-3
,
12-2
,
12-2
,
3-5
,
4-5
4-9
,
11-12
,
4-2
,
11-7
,
11-6
,
5-10
,
9-3
,
11-2
,
4-8
4-9
,
11-12
,
11-10
4-8
,
11-10
,
11-8
,
4-11
,
11-15
,
15-13
12-7
Centrex extensions
forwarding calls to
placing calls to
Centrex system, sending a Flash command to
checking numbers
CMA. See Contact Manager Assistant
coaching
agents' calls
,
users' calls
columns
,
freezing
18-24
keeping on-screen during scrolling
moving and resizing
showing and hiding
,
sorting by
18-23
conference calls
as displayed in Call Monitor
creating from incoming calls
creating using the phone
creating using ViewPoint
using drag-and-drop
,
4-9
Contact Manager Assistant
contacts
,
overview
16-2
account codes for
adding and deleting phone numbers for
identification
associating "Unknown" callers with
benefits of recognition
default phone number
deleting phone numbers used for identification
,
entering
16-4
entering phone numbers for
,
folders for
identifying by caller ID
importing and exporting
in other contact manager applications
,
PINs for
16-12
placing calls to
private and public
recording voice titles for
,
15-6
,
12-8
,
12-9
,
C-16
12-14
,
,
18-23
,
18-22
,
12-12
,
4-3
,
4-10
,
12-12
,
12-13
,
16-13
,
16-5
,
16-9
,
16-8
,
16-6
,
16-6
16-2
,
16-8
,
8-27
,
12-3
,
16-3
,
16-7
,
4-11
18-24
,
16-9
,
16-9
,
16-13
I
NDEX
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