Vertical TeleVantage 7.5 Using Instructions page 12

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Chapter 14. Using the Call Log Folder .......................................... 14-1
Chapter 15. Call Forwarding and Routing Lists ...........................15-1
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The Greetings folder...................................................................... 13-19
Greeting hierarchy......................................................................... 13-20
Recording a new greeting ............................................................. 13-20
E-mailing a greeting ...................................................................... 13-20
Playing a greeting into a call ......................................................... 13-21
The Call Log folder ............................................................................. 14-2
Call Log folder filters........................................................................ 14-2
Call Log folder columns................................................................... 14-2
Viewing call details .......................................................................... 14-5
Searching for Call Log entries......................................................... 14-7
............................................................................................................ 14-8
Viewing a call's history........................................................................ 14-8
Taking notes on a Call Log entry ........................................................ 14-8
Associating a call from "Unknown" with a contact .............................. 14-8
Returning a call in the Call Log folder................................................. 14-8
Entering an account code for a Call Log entry.................................... 14-9
Opening the contact record from a contact's call................................ 14-9
Listening to a recorded call from the Call Log .................................... 14-9
Sharing the Call Log ......................................................................... 14-10
Reporting on the Call Log ................................................................. 14-10
Exporting the Call Log ...................................................................... 14-10
About call forwarding and routing lists ................................................ 15-2
Call forwarding and Where I Am ..................................................... 15-2
Forwarding calls.................................................................................. 15-3
Forwarding calls in ViewPoint ......................................................... 15-3
Receiving forwarded ACD workgroup calls..................................... 15-6
Placing calls at another user's extension........................................ 15-6
Call forwarding and voicemail ......................................................... 15-6
Forwarding calls over Centrex or PBX trunks................................. 15-6
Using routing lists ............................................................................... 15-7
The Routing Lists folder .................................................................. 15-8
Creating a new routing list............................................................. 15-10
Routing calls to workgroups .......................................................... 15-14

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