Call Queues - ATCOM IPPBX IP4G Product Manual

2. Sounds : LICENSE-asterisk-moh-freeplay-ulaw
LICENSE-asterisk-moh-freeplay-ulaw
fpm-world-mix.ulaw
fpm-world-mix.alaw
fpm-sunshine.ulaw
fpm-sunshine.alaw
fpm-calm-river.ulaw
fpm-calm-river.ulaw
3. Music on hold after holding status Status: busy
4. Music on hold non-rtp stream

4.9 Call Queues

Please select the Call Queues option from the vertical menu on the left of the main page, then
users can get the following screen:
Name Description
Extension Extension for call queue: may be dialed to reach the call
queue
Name Name for call queue
Strategy Strategy: this option sets the ringing strategy for this
queue, the options are
1. Ring all: ring all available agents simultaneously until
one answers.
2. RoundRbin: Take turns ringing each available agent.
3. LeastRecent: Ring the agent which was least recently
called
4. FewestCalls: Ring the agent with the fewest
completed calls
5. Random: Ring a Random agent
6. RRmemory: RoundRobin with Memoryn Remember
where it left in the last ring pass
Music On Select the 'Music on Hold' Class for this Queue. 'Music on
Hold Hold' classes can be managed from the the 'Music On
Hold' panel on the left
LeaveWhen This option controls whether callers already on hold are
Empty forced out of a queue that has no agents. There are three
options.
Yes: Callers are forced out of a queue when no agents are
logged in.
No: Callers will remain in a queue with no agents.
Strict: Callers are forced out of a queue with no agents
logged in, or if all logged in agents are unavailable.
The default option is Strict.
After a caller has left the queue, a caller will hear a busy
tone and advance to the next calling rule after attempting
to enter the queue
JoinEmpty This option controls whether callers can join a call queue
that has no agents. There are three options,
Yes: Callers can join a call queue with no agents or only
unavailable agents
No: Callers cannot join a queue with no agents
Strict: Callers cannot join a queue with no agents or if all
agents are unavailable.
www.atcom.cn
Type default
Int 6500
Str*
{ringall,Ro ring all
undrobin,le
astrecent,F
ewest
calls,Rand
om,Rrmom
ery}
Choice default
{yes,strict, strict
No,}
{yes,strict, no
No,}
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