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ATCOM IPPBX IP-2G4A Product Manual

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ATCOM
IPPBX IP-2G4A
Product Guide
Version: 1.0
2010-10-14

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Summary of Contents for ATCOM IPPBX IP-2G4A

  • Page 1 ® ATCOM IPPBX IP-2G4A Product Guide Version: 1.0 2010-10-14...

  • Page 2: Table Of Contents

    Content CONTACT ATCOM ..........................3 CHAPTER 1 THE INTRODUCTION OF IP-2G4A ..................4 CHAPTER 2 ACCESS TO THE IP-2G4A ....................6 2.1 W ......................6 CCESS BY ROWSER 2.2 S ........................7 UPPORT PROTOCAL 2.3 C IP-2G4A ...................... 7 ONSOLE CCESS TO CHAPTER3 GENERAL OPERATION OF IP-2G4A ..................
  • Page 3 ROUPS 5.9 A ............................47 GENTS 5.9.1 Create Users as Agents ......................47 5.9.2 Create a Call Queue ....................... 48 5.10 F ........................... 49 OLLOW 5.11 G ........................50 ROUP ICKUP ACRONYMS ............................52 GLOSSARY ............................54 REFERENCE............................55 www.atcom.cn...

  • Page 4: Contact Atcom

    Contact ATCOM The Introduction of ATCOM Founded in 1998, ATCOM technology has been always endeavoring in the R&D and manufacturing of the internet communication terminals. The product line of ATCOM includes IP Phone, USB Phone, IP PBX, VoIP gateway and Asterisk card.

  • Page 5: Chapter 1 The Introduction Of Ip-2G4A

    It provides a solid, uniform platform for Mobile and VoIP communications. Targeting for SOHO user and SMB market with an easy to use graphical interface, ATCOM GSM IP PBX provides a cost-saving solution on their telecommunication/data needs. With these devices, company with branch offices in different countries can be easily combined together to work like a virtual single office through internet, GSM and PSTN network.
  • Page 6 456 * 442 * 362 mm Units per Carton 21 units/ CTN G.W./CTN 18 KG/CTN 8． Package Item Quantity IP-2G4A RS232 module Power Adapter Manual (disk) For the usage of IP-2G4A in VoIP field, you can refer to the following network topology. www.atcom.cn...

  • Page 7: Chapter 2 Access To The Ip-2G4A

    It is the most convenient and common way to access the IP-2G4A, you just need to open your browser and input the IP address of IP-2G4A WAN port (the default IP address is 192.168.1.100). You’d better use Firefox instead of IE, because there are compatible issues. Then input the default Username: admin; Password: atcom . www.atcom.cn...

  • Page 8: Support Ssh Protocal

    By this way, the IP address you set for IP-2G4A is temporary, it will recover to the original default IP address after rebooting. If you want to give a static and permanent IP address for IP-2G4A, you can try to set it in web GUI, for detail steps please refer to chapter 3. www.atcom.cn...

  • Page 9: Chapter3 General Operation Of Ip-2G4A

    This will ensure a clean update, and is highly recommended If you want to upload sound file, upload backup files and so on , you can refer to the link: http://www.atcom.cn/downloads/IPPBX/ATCOM%20IPPBX%20Series%20Product%20Upgr ade%20Guide-V1.0-EN.pdf 3. Network After click on OptionsAdvanced OptionsShow Advanced Options, please select Network Settings option from the vertical menu on the left of main page.
  • Page 10 Please click save button in your page to save your setting and reboot the IP-2G4A. Attention: you need configure the IP address, Subnet mask, Gateway and DNS at WAN Interface so that the network connects successfully. The option of LAN Interface is used for Routing functions, here you needn’t configure it. www.atcom.cn...

  • Page 11: Chapter 4 Configure Ip-2G4A By Web Gui

    Pay attention that some browsers do not display the configure, it is unimportant. Analog Hardware When you boot the IP-2G4A, which will detect the FXO and FXS modules automatically, the analog hardware component displays the modules which are detected correctly. www.atcom.cn...

  • Page 12: Trunks

    4.3 Trunks To receive calls from PSTN and make calls to the outside world, you have to use trunk. Please select the Trunks option from the vertical menu on the left of the main page. www.atcom.cn...

  • Page 13: Create Analog Trunks

    :bell,v23,v23_jp,or dtmf. Flash Timing Flash Time defines the time ,in Textbox millseconds,that is generated for a flash operation. Receive Flash Flash Time defines the time,in milliseconds, Textbox Timing that is generated for a flash operation. 1250 www.atcom.cn...

  • Page 14: Voip Trunks

    Please select the Outgoing Calling Rules option, then Click on New Calling Rule button, the parameters of the Outgoing Calling Rules are in the following table: www.atcom.cn...
  • Page 15 2. Strip: Allows the user to specify the number of digits that will be stripped from the front of the dialing string before the call is placed via the trunk selected in Use Trunk. For example, want users to dial 9 before their long distance calls; however one does not dial 9 before those calls www.atcom.cn...

  • Page 16: Dial Plans

    Caller ID that would be applied for out bound calls Textbox Null CallerID from this user. Note that your ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Enable Check this box if the user should have a voicemail Selected www.atcom.cn...
  • Page 17 If a user called A and another user called B in the same selected group,A can pick up the phone taking the place of B. selected 1. Analog Station: When you want to create Analog Users, please choose the FXS ports. 2. Codec Preference: Support g711u-law/g711a-law/g729/GSM www.atcom.cn...

  • Page 18: Ring Groups

    'Music On Hold' lets you customize audio tracks for different queues, parked calls etc. Name Description Type default Upload an 8 KHz Support codec: g711a/g711u Upload Mono Music file New music on hold Add a new music on hold 1. Music on hold Dir: /persistent/sounds/moh/ www.atcom.cn...

  • Page 19: Call Queues

    No,} Yes: Callers can join a call queue with no agents or only unavailable agents No: Callers cannot join a queue with no agents Strict: Callers cannot join a queue with no agents or if all agents are unavailable. www.atcom.cn...

  • Page 20: Voice Menus

    Allow key press events will cause the system to listen for checkbox KeyPress DTMF input from the caller and define the actions that Events occur when a user presses the corresponding digit Advance edit Advance edit for the voice menu Dial plan script www.atcom.cn...
  • Page 21 = default exten = s,1,NoOp(Incoming DID) exten = s,2,Answer() exten = s,3,Background(record/GreetingNew) exten = s,4,Background(record/MakeYourSelection) exten = s,5,Background(fpm-sunshine) exten = s,8,Voicemail(6002,u) exten = 1,1,Goto(voicemenu-custom-2|s|1) exten = 2,1,Voicemail(6002,u) exten = 5,1,Goto(voicemenu-custom-3|s|1) Want to control music on hold play time www.atcom.cn...

  • Page 22: Time Intervals

    PSTN or VoIP trunk is received, asterisk needs to know where to direct it. It can be directed to a ring group, an extension, digital receptionist, voice menu or queue. For this purpose, Incoming Calling Rules need to be set up. www.atcom.cn...

  • Page 23: Voicemail

    Direct Check this to enable direct voicemail dial. For instance, Check box unCheck Voicemail if John's extension is 6001, you would be able to Dial directly dial into John's voicemailbox by dialing #6001 to leave him a message www.atcom.cn...
  • Page 24 Attach recordings This option defines whether or not voicemails are Check box Check to e-mail sent to the Users' e-mail addresses as attachments. Note: You need to have an smtp server configured for this functionality Template for From Str* asterisk@y www.atcom.cn...

  • Page 25: Conferencing

    Admin conference users can lock and unlock the conference and can kick the most recent conference participant. Marked users are special users whose entrance and exit, if the Wait for Marked user or Close conference when last marked user exits can www.atcom.cn...
  • Page 26 'r' — Record conference (records as ${MEETME_RECORDINGFILE} using format ${MEETME_RECORDINGFORMAT}). 's' — Present menu (user or admin) when '*' is received ('send' to menu) 't' — set talk only mode. (Talk only, no listening) 'T' — set talker detectio www.atcom.cn...

  • Page 27: Follow Me

    Playback the unreachable status message if we've run Check box Uncheck out of steps to reach the or the callee has elected not to be reachable 1.General config file : /etc/asterisk/followme.conf www.atcom.cn...

  • Page 28: Directory

    Extension to Dial to Park a call Preferences What extensions to park calls on 701-720 Number of seconds a call can be parked for Time Application Map Name Description Type default application for PBX Application Map Add an Dial Options www.atcom.cn...

  • Page 29: Voicemail Groups

    User Extension to record a new voice prompt Choice 6001 Upload a Voice menu prompt Choice 4.20 System Info From this component, you can easily get the basic system information, it includes: General OS Version: Linux version for PBX Uptime: uptime for PBX www.atcom.cn...

  • Page 30: Backup

    This component is used for administrator to manage the system, it includes the following modules: General Preferences Name Description Type default Global OutBound This is default global CallerID that is used for all outgoing calls when no other CallerID is defined that has a higher priority. www.atcom.cn...
  • Page 31 Digium Change Password Name Description Type default Change Str* Enter New Password Password Str* Retype New Password Factory reset Name Description Factory reset Reset to defaults include network settings Reset to defaults but keep network settings www.atcom.cn...

  • Page 32: Chapter 5 An Application Case Of Ip-2G4A

    IP PBX. 6) User 6020, 6005 and 6001 can call each other directly, although they are not in the same network segment. 7) Voicemail 8) IVR 9) Conference 10) Ring Groups 11) Agents 12) Follow me 13) Call pickup www.atcom.cn...

  • Page 33: How To Make Internal Calls Through Ip-2G4A

    IP Address of IP-2G4A (the default IP address is 192.168.1.100), then you can get the following screen: Please input the default Username: admin; Password: atcom in the presented screen above. When you login successfully, you can get the configuration web page as below: 5.1.2 Add up Users from Web Page of IP-2G4A...
  • Page 34 At last, please click on Update button, and click on Apply Changes button in up right corner of the main page. 3) Add up an Analog user 6005 After logging into the web page of IP-2G4A, please click on Users Create New User, I add a user 6005 like the following: www.atcom.cn...

  • Page 35: Register A Sip User 6001 In At610

    Registered, if you do not register successfully, please pay attention to the Password in the red ellipse frame , which must be the same with the SIP/IAX Password of the user 6001 in IP-2G4A. Now you can call each other directly between user 6001 and 6005. www.atcom.cn...

  • Page 36: How To Communicate With Outside Through Pstn

    GSM. 5.2.2 Create an Outgoing Calling Rule After logging into the web page of IP-2G4A, please click Outgoing Calling Rules New Calling Rule, I configure an outgoing calling rule like the following: www.atcom.cn...

  • Page 37: Selected The Outgoing Calling Rules In A Dial Plan

    I will use the user 6001 I created before. Now I can call out with prefix 9, if the caller number is 10086, I will dial 910086. If you use GSM ports, we will communicate with outside by Mobile Phone Network. www.atcom.cn...

  • Page 38: Create Incoming Calling Rules

    Address of IP-2G4A). Here I use IAX2, so I create a IAX2 user named 6020. 2) Add an IAX user 6020 in IP-2G4A After logging into the web page of IP-2G4A, please click on Users Create New User, I configure 6020 like the following: www.atcom.cn...
  • Page 39 At last, please click on Update button, and click on Apply Changes button in up right corner of the main page. 3) Set up AT-610 and register an IAX2 user 6020 Please select the VOIP option, then select the IAX2 option, I register the IAX2 user 6020 as the following illustration: www.atcom.cn...

  • Page 40: How To Call Through Voip Trunk

    IP04 in must be directed to the IP04. 1) Add an user 6200(it will be used as SIP trunk in IP-2G4A) in IP04, after logging into the web page of IP04, please click on Users Create New User, I add the user 6200 like the following: www.atcom.cn...
  • Page 41 TrunksVOIP TrunksNew SIP/IAX Trunk, I configure a SIPtrunk1 like the following: Please pay attention to the red ellipse frame, the Hostname is the public IP address where the IP04 is. After configuring, please click on Add button, and click on Apply Changes button in up right www.atcom.cn...

  • Page 42: Call From Ip04 To Ip-2G4A

    In order to call from IP04 to IP-2G4A, I will create a SIP user in IP-2G4A for the SIP trunk in IP04 like 4.5.1, and then create a SIP trunk, an outgoing call rule and a dial plan in IP04. www.atcom.cn...

  • Page 43: Voicemail

    6750 or the Mailbox 6001. 5.6 How to realize the IVR IVR is Interactive Voice Response. Voice Menus allow for more efficient routing of calls from incoming callers. Also known as IVR menus or Digital Receptionist. www.atcom.cn...

  • Page 44: Upload Voice Menu Prompts

    Add new step . Second , selected the option “Background” on the “Add new step” then click the Add new step .you can see the screen display like the following screenshots, then you can select your own www.atcom.cn...
  • Page 45 “0” to “*”, which you need. Please click on save button, and click on Apply Changes button in up right corner of the main page. Here I configure that press “0” then call “6001”, press “1” then call “6002”, press “2” then call “6008”. Of course 6001, 6002, 6008 have registered. www.atcom.cn...

  • Page 46: Add Incoming Calling Rules

    After configure the Voice Menu, you must configure the Incoming Calling Rules. Click Incoming Calling Rules  New Incoming Calling Rules, you can configure it like this: Then when others call you through the analog1, they can here the IVR and do the operation which they need. www.atcom.cn...

  • Page 47: Conference

    GroupsNew Ring Group, then you can configure it like the following screenshots. Of course 6001, 6002 have registered. 6008 have registered. Then 6008 dial 6400, you can hear 6001,6002 are ringing simultaneously. If you want the users are ringing sequentially, you can configure the strategy as Ring in Order. www.atcom.cn...

  • Page 48: Agents

    When you need the function of Agents , you need complete the following two steps . 5.9.1 Create Users as Agents You can create users like 5.1.2, but hook on the option of “ Is Agent” like the following screenshots: please pay attention to the red ellipse frame. www.atcom.cn...

  • Page 49: Create A Call Queue

    Click the button of “Login” so that all the Agents have logined . Then refresh the web, you can see the page that all the agents have logined like the following screenshots: 5.9.2 Create a Call Queue Please click Call Queues  Create New Queue, then you can configure the options like this screenshots: www.atcom.cn...

  • Page 50: Follow Me

    Follow Me Edit on 6001, you can configure the options like the following screenshots: Then click the button of “Add FollowMe Number”, you can see the screen like the following, you can configure it like this, here I selected the Dial Local Extension number is 6005. Then click on www.atcom.cn...

  • Page 51: Group Call Pickup

    This allows you to collect a call from any ringing phone that is in the same pickup group as you. There are two kinds of methods, one is that the phone itself has the function of pickup. The other is that we can configure it in the GUI of IP-2G4A. You can create users like the following: www.atcom.cn...
  • Page 52 6001, 6002 which are both in the group 1. I have also created 6008, it can be in group1, also can not. Then 6008 dial 6001, but we do not answer it , at the same time 6002 dial *8 then 6002 can connect with 6008. Now we completed the Group Call pickup function. www.atcom.cn...

  • Page 53: Acronyms

    A VLAN has the same attributes as a physical LAN, but it allows for end stations to be grouped together even if they are not located on the same network switch. Network reconfiguration can be done through software instead of physically relocating devices. www.atcom.cn...
  • Page 54 IPv4: Internet Protocol version 4, The IPv4 is the fourth revision in the development of the Internet Protocol (IP) and it is the first version of the protocol to be widely deployed. NAT: Network Address Translation DTMF: Dual Tone Multi Frequency GSM: Global System for Mobile Communications www.atcom.cn...

  • Page 55: Glossary

    Time Zone: A Time Zone is a region on Earth, more or less bounded by lines of longitude, that has a uniform, legally mandated standard time, usually referred to as the local time. www.atcom.cn...

  • Page 56: Reference

    Reference http://atcom.cn/download.html http://www.asteriskguru.com/ http://www.openippbx.org/index.php?title=Main_Page http://www.atcom.cn/ www.atcom.cn...

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