ATCOM IPPBX IP4G User Manual
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ATCOM IPPBX IP4G User Manual

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IPPBX IP4G User Manual
For Firmware Version: V3.0
2013-12-11

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Summary of Contents for ATCOM IPPBX IP4G

  • Page 1 IPPBX IP4G User Manual For Firmware Version: V3.0 2013-12-11...

  • Page 2: Table Of Contents

    IPPBX IP4G User Manual Contents Contents................................... 1 Introduction ................................4 Connection and Change IP Address of IPPBX ....................5 Connection ..............................5 WAN Settings ............................... 6 LAN Settings ..............................7 DHCP Server ............................... 8 System Status .............................. 9 Create local extensions and make interior calls ....................10 VOIP extensions ............................
  • Page 3 IPPBX IP4G User Manual Create Service Provider to connect two IP PBXes ..................28 Create Service Provider ........................... 28 Check Service Provider Status ....................... 29 Make outbound calls ..........................29 Make inbound calls ........................... 30 Make outbound/inbound calls to/from GSM network ..................32 6.1 Make sure GSM modules are installed ....................
  • Page 4 IPPBX IP4G User Manual 8.2 Custom Prompts ............................50 8.3 Language Setting ............................50 Network Settings ..............................51 9.1 Web Access ..............................51 9.2 Firewall ................................. 51 9.3 Port Forwarding ............................54 9.4 DDNS ................................54 9.5 VLAN ................................55 9.6 VPN ................................

  • Page 5: Introduction

    Introduction Overview of the IPPBX ATCOM IPPBX is a SIP-based IP voice switch with a small embedded OS and rich GUI (Graphical User Interface), providing a powerful networking and corporate communication function. With it, users can quickly deploy an internal communication system for enterprise, as well as configure conveniently applications and value-added services on IP PBX via its GUI, to fit enterprise's own various demands.

  • Page 6: Connection And Change Ip Address Of Ippbx

    IPPBX IP4G User Manual Port Forward VPN client External Storage Auto Provisioning Storage Quota Privilege IAX2 Fax to Email Custom Dialplan Auto call recording Integrated built-in packet capture tools 1. Connection and Change IP Address of IPPBX 2.1 Connection The default IP address of IPPBX is: WAN: 192.168.1.100/255.255.255.0...

  • Page 7: Wan Settings

    IPPBX IP4G User Manual NOTE: It’s recommended to re-set IP address of IPPBX via WAN at the first time, Since DHCP server on LAN port is enabled by default, Other DHCP client enabled devices in the network may obtain IP from IPPBX rather than real DHCP server.

  • Page 8: Lan Settings

    IPPBX IP4G User Manual Static IP Set an IP address manually according to the real network environment. If IPPBX is behind a router, the gateway is usually set to the IP of the router. PPPoE IPPBX will obtain an IP address automatically after establishing a connection to PPPoE server with username and password.

  • Page 9: Dhcp Server

    IPPBX IP4G User Manual Set the host name for IPPBX. IP Address / Subnet Mask Set the IP address / subnet mask for LAN network interface. Gateway Set the Gateway for LAN network interface. Primary DNS / Secondary DNS Set the DNS server for LAN network interface.

  • Page 10: System Status

    IPPBX IP4G User Manual IP address pool, IP in which will be assigned to DHCP client. Lease Time The amount of time the address is leased for DHCP client, When the lease is up, it either renews or gets a new address.

  • Page 11: Create Local Extensions And Make Interior Calls

    IPPBX IP4G User Manual Show the model of this IPPBX Firmware Version Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time 2) Network Show the network setting of IPPBX 3) Peripheral Show what kinds of / how many modules are detected.
  • Page 12 IPPBX IP4G User Manual Authentication for VOIP phone to register and make calls. Caller ID CID showed in the other’s phone during a call, default is Extension. 2) SIP Setting(Only for SIP extension) Try this setting when IPPBX is on a public IP, communicating with devices hidden behind a NAT device (broadband router).
  • Page 13 IPPBX IP4G User Manual When callee is No Answer / Busy / Unreachable, incoming calls will go to voicemail by default, if voicemail is disabled, call will be hung up. 6) Other Options Pickup Group Allows extension to answer someone else’s telephone call by dialing the group call pickup code (defined in PBX Settings->Feature Codes->General), the two extensions must be in a same pickup group.
  • Page 14 IPPBX IP4G User Manual Set the ring timeout for this extension. IPPBX will stop ringing the extension if the time is up and there is still no answer. Use Web Interface When checked, user can login the administration web page of this extension with extension number and voice mail pin code as username and password.

  • Page 15: Modify Extensions

    IPPBX IP4G User Manual NOTE: There must be at least one same audio/video codec chose in IPPBX extension settings and SIP phone codec settings, otherwise, It’s impossible to make audio/video calls between IPPBX and SIP phone. IP Restriction Enable it to permit trusted IP/network register to this extension number. This is an useful way to improve the security of IPPBX.

  • Page 16: Extensions Status

    IPPBX IP4G User Manual 3.3 Extensions Status This page is used to check the extensions status. Idle: The extension is registered and idle. Busy: The extension is on the phone. Ringing: The extension is ringing. Hold: The extension is on hold Unavailable: The extension is not registered and unreachable.

  • Page 17: Feature Codes

    IPPBX IP4G User Manual 3.4 Feature Codes 1) General Call Recording Record a call while in the call. Dial Call Recording Code to begin recording and dial it again to stop recording during a call. Checking Voicemail Users can check their Voicemail by dialing this code on their phone.
  • Page 18 IPPBX IP4G User Manual Group Call Pickup Pick up a ring call for other extensions in the same pickup group. The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat.

  • Page 19: Smtp Settings

    IPPBX IP4G User Manual Enable/Cancel Unconditional Call Forward Enable/Disable call forward Always function. Enable/Cancel Call Forward On Busy Enable/Disable call forward When Busy function. Enable/Cancel Call Forward On No-Answer Enable/Disable call forward When No Answer function. Call Forward to Number Set the destination for call forward to number by dialing *74 (default code, can be changed), if the number is not set yet, dial *74+number to set it.
  • Page 20 IPPBX IP4G User Manual The password for above Email Address/Account. SMTP Server SMTP server that above email address/account is located in. Port Port for SMTP server, for example: Gmail server use port 465 to send / receive email. Use SSL/TLS to send secure message to server Some servers need to authenticate sender before sending email, then the box should be checked.

  • Page 21: Conference

    IPPBX IP4G User Manual Envelope Envelope controls whether or not IPPBX will play the message envelope (date/time) before playing the voicemail message. Review Let a caller review their message before committing it to a mailbox. Delete Messages After Notification When voicemail to email is set, after voicemail is sent out via email successfully, the voicemail will be deleted from IPPBX.

  • Page 22: Options

    IPPBX IP4G User Manual 3.8 Options 1) General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.

  • Page 23: Create Voip Trunk To Communicate With Voip Provider

    IPPBX IP4G User Manual 2) Extension Preference. Defines the range for VOIP / Ring Group / Voice Menu / Paging Group / Conference / Queue Extensions. The extension length must be between 3 and 9 digits. The maximum quantity can be supported for each are as below:...
  • Page 24 IPPBX IP4G User Manual Preferred Code Set the allowed codec and priority for this trunk. Call Recording Check this option to record all exterior calls made by this trunk. User can check the recordings with record account(password is the same with admin) .

  • Page 25: Check Voip Trunk Status

    IPPBX IP4G User Manual < === Do not set DOD, The other end of the trunk will show original (interior) extension number. DOD is set ==== > The other end of the trunk will show DOD number. Check VoIP Trunk Status After creating trunk, go to System Status ->...

  • Page 26: Make Outbound Calls

    IPPBX IP4G User Manual Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route. Dial Pattern A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here.

  • Page 27: Make Inbound Calls

    IPPBX IP4G User Manual For example: Once set Dial Pattern: 2XX Strip: 0, that means any calls to 200-299 will be forwarded out. Please do not simply set it to X., otherwise all telephone numbers with 2 or 2+ digits will be matched, this outbound route probably affect your interior calls, unless your local extensions is just a single figure.
  • Page 28 IPPBX IP4G User Manual 2) Inbound Trunk Selection Select the trunks for which this inbound route apply. 3) Time Select appropriate time intervals for when this inbound route apply. 4) Path Set the destination for incoming calls. If Extension is set, this option will not take effect.

  • Page 29: Create Service Provider To Connect Two Ip Pbxes

    IPPBX IP4G User Manual Send faxes to an extension. If Choosing a VoIP extension, the fax will be sent to the extension’s voicemail as an attachment. NOTE: If you receive faxes with custom Email address, the “SMTP settings” should be configured successfully in advance.

  • Page 30: Check Service Provider Status

    IPPBX IP4G User Manual Check Service Provider Status After setting service provider in the other PBX, the status will become to Registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. The setting here is as same as that for SIP trunk, please refer to Chapter 4.3 to set it.

  • Page 31: Make Inbound Calls

    IPPBX IP4G User Manual Then 6000/6001 can dial 900-999 to corresponding extension (900-999) in other end directly. Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Even there is no inbound route set, two IPPBXes can communicate with each other, however we can make it more functional with setting DID to those differ from local extensions.
  • Page 32 IPPBX IP4G User Manual Example 2: DID + Path--Forward calls to other applications. DID: 6600 Path: Ring Group Extensions from other end can dial local extensions directly, besides, they can dial 6600 to reach the destination set in Path. In this case, they can dial 6600 to reach the ring group.

  • Page 33: Make Outbound/Inbound Calls To/From Gsm Network

    IPPBX IP4G User Manual 6. Make outbound/inbound calls to/from GSM network 6.1 Make sure GSM modules are installed If there are GSM modules installed in your IPPBX,IPPBX configures GSM Trunk automatically when they are detected. ~ 32 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 34: Make Outbound Calls

    IPPBX IP4G User Manual NOTE: Before using them, please make sure GSM SIM card has been inserted (success) and registered. The connection can be checked in System Status -> Trunk Status 6.2 Make outbound calls Go to PBX Settings -> Outbound Routes,click to add an Outbound route.

  • Page 35: Make Inbound Calls

    IPPBX IP4G User Manual Allows the user to specify digits that are prepended before the call is placed via the trunk. Password Authentication for Selected Extensions before dialing out. Outbound Extension Selection Select extensions which can dial out with this outbound route. In my case, only 6000,6001 can prefix 9 to dial out.
  • Page 36 IPPBX IP4G User Manual Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info. Special characters described in chapter 5.2 can be used here as same. DID number Just leave it blank.

  • Page 37: Inbound Call Control

    IPPBX IP4G User Manual 7. Inbound Call Control 7.1 Time Interval Set the Time Interval for inbound route. ~ 36 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 38: Hunt / Ring Group

    IPPBX IP4G User Manual 7.2 Hunt / Ring Group This defines a 'virtual' extension that rings a group of phones simultaneously / one by one, stopping until any one of them is picked up. Ignore Call Forward By default, if there is call forward enabled in IP phone, IPPBX will call that forwarding number. when this option is checked, IPPBX will ignore that call forward setting.

  • Page 39: Queue

    IPPBX IP4G User Manual When MoH is choose, caller will hear MoH other than ring tone. Parallel Ring all the members at the same time. Serial Ring all the members one by one. No answer forward to Set the failover destination if there is no answer.
  • Page 40 IPPBX IP4G User Manual This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals while a caller is in the queue NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the queue.

  • Page 41: Ivr

    IPPBX IP4G User Manual 7.4 IVR Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call.
  • Page 42 IPPBX IP4G User Manual Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu, dial it to get into the voice menu Key Timeout How long for IPPBX to wait user’s input Repeat Count...

  • Page 43: Disa

    IPPBX IP4G User Manual Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input Invalid Forward to The destination for incoming call if there is invalid input 7.5 DISA...

  • Page 44: Call Back

    IPPBX IP4G User Manual For example: Both City A and B have a IPPBX, IPPBX-A and IPPBX-B, they are connected with SIP trunk, and IPPBX-A has GSM trunk to connect GSM network and outbound route for that, DISA can be used as below: 1.
  • Page 45 IPPBX IP4G User Manual 2. Set inbound route for GSM trunk: ~ 44 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 46: Inbound To Outbound

    IPPBX IP4G User Manual 3. Dial into IPPBX from mobile number, and hang up immediately once the call is connected. Then IPPBX dial extension 6003, after 6003 answer the call, IPPBX dial caller and bridge them. 7.7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings, it let two ends connecting to IPPBX with trunk communicate directly.

  • Page 47: Sip Trunk To Gsm Trunk

    IPPBX IP4G User Manual Set a number on the other end of SIP trunk. it must be set. 3. Dial into IPPBX from GSM, then IPPBX will dial 202 through SIP trunk. 7.7.2 SIP trunk to GSM trunk 1. Set outbound route for GSM trunk.

  • Page 48: Custom Dialplan

    IPPBX IP4G User Manual 3. Dial into IPPBX from SIP trunk, e.g. 83018618, then IPPBX will dial that number through GSM trunk selected in GSM outbound route. 7.8 Custom Dialplan Click to upload Custom Dialplan. There are three types file: user, dialplan and dahdi.

  • Page 49: Sip Settings

    IPPBX IP4G User Manual If a number in blacklist dial into IPPBX, caller will hear following prompt: “Then number you have dialed is not in service. Please check the number and try again.” Then system will then disconnect the call.
  • Page 50 IPPBX IP4G User Manual Just setting STUN server / port is OK. There are many public STUN server on Internet: http://www.voip-info.org/wiki/view/STUN b. NAT The External IP, External Host and Local Network Identification settings are used if you use IPPBX behind a NAT device to communicate with services on the outside.

  • Page 51: Iax Settings

    IPPBX IP4G User Manual 7.11 IAX Settings UDP Port Port use for IAX2 registrations, Default is 4569. Bandwidth Low/medium/high with this option you can control which codec to be used. Min Registration Time Minimum duration (in seconds) of a IAX2 registration. Default is 60 seconds.

  • Page 52: Network Settings

    IPPBX IP4G User Manual Set the language of default system prompt audio, English is supported by default. French, Italian, Russian and Spanish need to be download from Internet when chose at the first time. Make sure gateway is right set so that IPPBX can access Internet.
  • Page 53 IPPBX IP4G User Manual Set the destination port range for connection. The main protocols and default ports IPPBX uses for each application are list below: HTTP TCP:80 HTTPS TCP:443 UDP:5060 TCP:5060 UDP:10000-20000 Set source IP of connection.Format of IP: IP/mask For example: 192.168.1.156/255.255.255.255 for IP 192.168.1.156...
  • Page 54 IPPBX IP4G User Manual Set the destination port range for connection. Protocol Set the protocol type for connection. Rate The maximum packets or connections can be handled per second 4) SIP Defense: Limit connections to SIP port from remote hosts.

  • Page 55: Port Forwarding

    IPPBX IP4G User Manual Check this to drop all packets or connection from other hosts if there are no other rules defined. 6) Firewall Setting Example : 9.3 Port Forwarding When IPPBX works as a router, it can forward connections to WAN to a device connected to LAN network.

  • Page 56: Vlan

    IPPBX IP4G User Manual Dynamic Domain Name Service (DDNS) is a service used to map a domain name to the dynamic IP address of a network device. IPPBX support 4 DDNS servers below, please go to the website of below servers and apply a domain name then fill related information here.

  • Page 57: System Settings

    Change the password for admin login, it will take effect immediately. 10.2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP + TFTP way and SIP Subscribe + Notify way. Make sure your AT8XX IP phone is using the latest firmware.

  • Page 58: Configured Phones

    IPPBX IP4G User Manual Name: Input the name of this contact. Type: These are two types: Directory and Blacklist. Number: Input the number here. Upload phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones.
  • Page 59 IPPBX IP4G User Manual MAC Address Input the MAC address for the phone New Version Make sure your phone is with the newest version. If yes, IPPBX will generate the configuration file for IP phone. Manufacturer Choose the manufacturer. Enable or Disable DND.

  • Page 60: Unconfigured Phones

    IPPBX IP4G User Manual NOTE: If the firmware version is different from the one you’re going to load in IP phone, it will cause problems in IP phone. Line You can configure the line key settings for this IP phone.

  • Page 61: External Storage

    IPPBX IP4G User Manual 2) Daylight Saving Time There are two ways to set DST: a. Automatic Just making sure GMT Time Zone is right set is OK. There have already DST setting in each Time Zone. b. Manually However, the DST in some countries is changing every year. If the DST setting in Time Zone is not exact.
  • Page 62 IPPBX IP4G User Manual 4. Set External Storage Net-Disk Host/IP IP of the PC Net-Disk Share Name The name of the share folder Net-Disk Access User Name Account in that PC Net-Disk Access Password Password for the account, if there is no password required, leave it blank.

  • Page 63: Firmware Upgrade

    IPPBX IP4G User Manual 10.5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel / Application for IPPBX: 1) HTTP Upload them from local PC. It will reset IPPBX to factory default settings by default. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server.

  • Page 64: Reboot && Reset

    IPPBX IP4G User Manual 2) Restore Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after IPPBX reboot. It can’t be used for different product models. 10.7 Reboot && Reset Reboot or Reset IPPBX.

  • Page 65: Reports

    IPPBX IP4G User Manual 11. Reports 11.1 Call Detail Records Display the Call Detail Records, the operation for it can be search, delete and download. 1) Search Users can search the records they needs according to Source, Destination, and / or Time.

  • Page 66: Syslog

    IPPBX IP4G User Manual 11.2 Syslog 1) Syslog Set the Syslog level and download it. 2) Packet Capture Tool This feature always used to capture packets for technician. Users could specify the destination IP address and port to get the packets.
  • Page 67 IPPBX IP4G User Manual 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface. 2. Enter the IP of PBX in the browser. 3. Login with extension number / Voice Mail Access PIN Code as username / password 1) Voice Mail Checking Users can listen / download / delete / move voice mail here.
  • Page 68 IPPBX IP4G User Manual 3) CDR Checking Users can check their CDR here. 4) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ~ 67 ~ ATCOM TECHNOLOGY CO., LIMITED...

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