Visonic Remote Programmer Software User Manual page 82

PROBLEM
D. You can not log
into the
PowerMax/
PowerMaster.
E. The program
doesn't behave
normally after
installation.
F. After installing
the software you
see only the
Installer code and
Installer
download code
but not the
Master code and
the Master
download code.
DE5450S Remote Programmer Guide Rev. 8
DIAGNOSIS
D1. The Download
code is not
defined in the
download code
field.
D2. Control panel
doesn't allow you
to login.
This is due to:
a) The system
being in Away
state and the
control panel is
set to allow
upload only at
Disarm state.
b) The system
being in Exit/Entry
state.
E1. You may have
failed to restart
your computer
when prompted
to do so at the
end of
installation.
F1. After performing
the First
Installation
software, the
software gains
Installer Privilege.
Chapter 12: Troubleshooting
POSSIBLE SOLUTION
D1. Make sure you entered the correct
code into the Download field.
D2. a) Disarm control panel, then change
upload setting to Any Time.
b) Wait until the Exit/Entry state
terminates and the control panel enters
a valid state (Disarm/Arm/Home).
Then, login again.
E1. Restart your computer and run the
program again.
F1 Make connection to the PowerMax
/PowerMaster control panel using the
Master download code.
75