Table of Contents
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Section 6D
Troubleshooting Tips
General Tips (page 124)
LCD Is Dark (page 125)
Insufficient Signal Strength (page 125)
Messages Displayed on the Device LCD (page 125)
Cannot Connect to Wi-Fi (page 127)
Cannot Connect Through USB (page 128)
Cannot Display the Home Page (page 128)
Cannot Connect to the 3G or 4G Network (page 129)
Location Services Aren't Working or Don't Seem to Be Available (page 129)
GPS Fix Not Available (page 130)
Cannot Check for Updates (page 130)
Sounds Are Enabled, but the Device Doesn't Generate Any Sounds (page 130)
General Tips
●
Check the system events log. (See "Exporting System Events" on page 110.)
●
If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See "Requirements for a USB Tethered
Connection" on page 26 and "Making a Tethered Connection" on page 27.)
●
Go to www.virginmobileusa.com/help-support to access troubleshooting and other resources.
●
The knowledge base at the Sierra Wireless website ( www.sierrawireless.com/support/
customer_help.aspx ) may also be useful.
124
Resources
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