Explanation Of Excessive Body Damage - Toyota All Models Inspection Standards Manual

EXPLANATION OF
EXCESSIVE BODY DAMAGE
Excessive body damage — regardless of whether it is repaired properly,
improperly or not at all — will make a vehicle ineligible for certification.
As with all Toyota Certified Used Vehicle standards, common sense
must be applied to ensure reasonable customer expectations are met.
The following items generally indicate that the vehicle is NOT eligible
for certification:
• Any evidence that three (3) or more outer body panels have been
repaired, replaced and/or painted through traditional body shop
techniques. Bumpers are not considered outer body panels for
the purpose of the three-panel rule. Minor repair techniques such
as paintless dent removal and paint touch-up are not considered
traditional body shop repairs. Two (2) panels painted with a third
panel blended for color-matching purposes is acceptable.
• Poor previous paint/body repair. Look for paint on moldings,
door handle gaskets and weather strips and for overspray and
dry paint in doorjambs.
• Vehicles repainted with lacquer or enamel paint. To check for this
condition, dampen a rag with lacquer solvent and rub a hidden
test area of the finish. Toyota OEM finishes will not be affected,
nor will urethane refinish paint systems, but lacquer or enamel
will dissolve and some paint will transfer to the rag.
• The usage of aftermarket sheet metal body parts, radiators or
A/C condensers while 1) the vehicle is owned by the dealership
and 2) the vehicle is in the process of being reconditioned.
Aftermarket sheet metal body parts do not carry a DOT label.
Toyota genuine replacement parts will be indicated by an "R-DOT"
label. The original part will have the model number identification
on the DOT label. These labels are attached to outer body panels,
such as hoods, fenders, bumpers, doors, quarter panels,
deck lids, hatch lids and tailgates.
• Missing identification labels, such as the under-hood Vehicle
Emission Control Information label, Certification Label or
VIN plate.
• Any vehicle known to have had an airbag deployment (any airbag);
evidence that an airbag has been stolen and/or replaced. In
many cases, the wiring harness to the passenger airbag is cut
during theft. Toyota does not recommend repair to this harness;
it should be replaced in this particular situation. However, some
repairers splice a connector to the passenger side of the harness
instead of replacing it. To check for this type of repair, lower or
remove the glove box door and inspect the connector and wires.
Splices are usually obvious.
• Any sign that the airbag(s) have been painted.
• Any item that does not meet the intent and spirit of the Toyota
Certified Used Vehicle Program.
It is impossible to provide definitive eligibility rules for each and every
situation that may arise. The best indicator of a vehicle's eligibility for
certification is common sense.
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