Toyota All Models Inspection Standards Manual page 39

APPEARANCE REPAIR STANDARDS
AND PROCESS NOTES
Item
153 Body is free of all dents.
Minor dents and dings may be removed after the detailing
process using paintless dent removal techniques.
154 Body is reasonably free of dings.
Dings are small intrusions with a diameter less than that of
a quarter (25¢ coin).
• Zone A — all dings must be repaired.
• Zone B — major dings and panels containing multiple
dings should be repaired. Generally, no more than one
ding per side is acceptable.
155 Paint is reasonably free of scratches and chips.
156 Vehicle is free of improper paint repairs or mismatched color.
157 Glass is free of improper repairs.
158 Bumpers are free of cuts, gouges and mismatched paint.
I. Exterior Repairs
Criteria
36
Comments
Dents are intrusions with a diameter greater than that of a quarter
(25¢ coin). All dents must be repaired. Vehicle with a dent in zone
"A" at time of inspection by Toyota will result in vehicle receiving
a grade of "automatic fail."
• Zone A refers to the most visible portion of the vehicle,
including the hood, roof, deck lid, top and upper portions
of fenders, quarter panels and doors; all areas above top
of door handles.
• Zone B refers to lower portion of vehicle below top of door
handles, including the entire pickup tailgate and bumpers.
All exterior scratches must be repaired by traditional body shop
methods or touch-up procedures, or removed by buffing.
Minor chips in the front portion of the hood and body sides
are acceptable, providing the rust/corrosion barrier has not
been broken.
Excessive number of chips in one area must be repaired.
Over-spray on paint surfaces, moldings, tires and wheels must
be removed.
Many types of rock damage can be repaired.
Repairs with dust or dirt in the paint are not acceptable (typical
result of improper outdoor painting procedures).
Minor dings and dents in metal bumpers on trucks are acceptable,
only if generally acceptable to customers.
Appearance Repair Standards 10/10