Checks And Verifications; Problems - HP Data Protector A.06.11 Integration Manual

Checks and verifications

If your configuration, backup, or restore failed:
• Examine system errors reported in the debug.log located in:
VirtualCenter Server system: Data_Protector_home\log.
Standalone ESX Server system: /opt/omni/log.
• Check if you can do a filesystem backup and restore on the problematic client.
For information, see the online Help.
Additionally, if your backup failed:
• Check the configuration of the VirtualCenter Server or standalone ESX Server
system as described in

Problems

Problem
Suspend backup fails with the error "IPC Cannot Connect"
A Suspend backup of virtual machines running on ESX Server systems that are
configured in a VirtualCenter environment fails with the IPC Cannot Connect
error.
Action
Ensure that the Data Protector VMware Integration agent is not blocked by the ESX
Server firewall. For information on how to limit the range of port numbers from which
dynamically allocated ports are selected, see the online Help index: "firewall support".
Problem
Creation of a VCBfile backup specification fails with the error "IPC Cannot Connect"
When you create a backup specification for a VCBfile backup and you try to mount
filesystems of virtual machines in the Source page, Data Protector displays the IPC
Cannot Connect error.
Action
Ensure that the Data Protector VMware Integration agent is not blocked by the ESX
Server firewall. For information on how to limit the range of port numbers from which
dynamically allocated ports are selected, see the online Help index: "firewall support".
1 10 Integrating VMware Virtual Infrastructure and Data Protector
"Configuring VMware management clients" on page 39.