Call Queues; Setting Up In-Queue Announcements; Setting Up Agents; Add An Agent - Grandstream Networks GXE5024 User Manual

and use the drop-down box on the far right to select the auto-attendant to use
instead on the listed exception dates.
- Play Time: Enter in the blank text field the time of day to play the auto-attendant
during days the auto-attendant is set to play.
Modify: Click on the Modify button to the right of the row displaying information for the
playing rules you wish to modify. The playing rules details page will be displayed, allowing
you to modify all of the playing rules. When done, click on the Submit button to save your
changes or Cancel to go back.
Delete: Click on the Delete button on the far right of the row displaying the information for
the playing rule you wish to delete. You will be prompted for confirmation via a dialog box;
click OK to confirm or Cancel to go back.

7. Call Queues

This screen allows you to upload an audio file in .wav (file/sample rate 8K/sample data 16bit/single
channel) that will play while you are in a call queue.

Setting up In-Queue Announcements

-
In-Queue Announcement Name
This field lets you enter a name (20 character limit) for the queue that you are
uploading.
In-Queue Announcement File
This field lets you specify the location of the .wav file that you are uploading. You can
type the path manually or click the browse button to navigate the file through Windows
Explorer.

Setting up Agents

-

Add an Agent

This page lets you add an agent and configure its rules within the queue. You must
specify the name, extension, SIP password, skill level, and email of the agent. Your
typical queue will start with the agent of the highest skill level.
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GXE502x User Manual 2/26/2008
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