Grandstream Networks GXW-4004 User Manual
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Grandstream Networks GXW-4004 User Manual

Analog ip gateway gxw40 series 4, 8 or 24 fxs ports
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See also: Configuration Manual , Setup Manual
Grandstream Networks,
Inc.
Analog IP Gateway GXW40XX
4, 8 or 24 FXS Ports
GXW40XX USER MANUAL

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  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW40XX 4, 8 or 24 FXS Ports GXW40XX USER MANUAL...

  • Page 2: Table Of Contents

    GXW40XX USER MANUAL INDEX GNU GPL INFORMATION ................5 CHANGE LOG ................... 6 CHANGES FROM 1.0.7.6 USER MANUAL ..................6 CHANGES FROM 1.0.6.8 USER MANUAL ..................6 WELCOME ....................7 GATEWAY GXW40XX OVERVIEW ....................... 7 SAFETY COMPLIANCE ........................7 WARRANTY ............................7 CONNECT YOUR GXW40XX GATEWAY ..........
  • Page 3 CONFIGURATION GUIDE ................ 29 CONFIGURING GXW40XX VIA VOICE PROMPT ................29 CONFIGURING GXW40XX WITH WEB BROWSER ................29 ACCESS THE WEB CONFIGURATION MENU ................30 IMPORTANT SETTINGS ........................31 NAT SETTINGS ..........................31 DTMF METHODS ......................... 31 PREFERRED VOCODER (CODEC) .................... 31 SAVING THE CONFIGURATION CHANGES..................
  • Page 4 TABLE 9: ADVANCED SETTINGS ......................36 TABLE 10: FXS PORTS SETTINGS ......................42 TABLE 11: PROFILE SETTINGS ....................... 44 GUI I ONFIGURATION NTERFACE XAMPLES GXW40XX User Manual http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip 1. S CREENSHOT OF DVANCED ETTINGS ONFIGURATION 2. S CREENSHOT OF ASIC...

  • Page 5: Gnu Gpl Information

    GXW40xx firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXW40xx user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.7.6 USER MANUAL ...

  • Page 7: Welcome

    WELCOME Thank you for purchasing the Grandstream GXW40XX Analog FXS IP Gateway. The GXW40XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW40XX supports popular voice codecs and is designed for full SIP compatibility...
  • Page 8 If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

  • Page 9: Connect Your Gxw40Xx Gateway

    “Configuring GXW 400X with Web Browser” for initial configuration. The GUI pages will guide you through the remaining steps to set-up your gateway. Examples of the GUI Interfaces can be downloaded from: http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip. FIRMWARE VERSION 1.0.9.1 GXW40XX USER MANUAL Page 9 of 60...

  • Page 10: Figure 1: Diagram Of Gxw4004-8 And Gxw4024 Back Panel

    GXW 400x PSTN Power Console Reset Line Supply Ports LAN/WAN Connection RJ-45 Ethernet Ports connection) FIGURE 1: DIAGRAM OF GXW4004-8 AND GXW4024 BACK PANEL GXW 4024 LAN Port 50 PIN Telco Connector Ports TABLE 1: DEFINITIONS OF THE GXW CONNECTORS Connect the LAN port with an Ethernet cable to your PC.

  • Page 11: Figure 2: 50 Pin Telco Connector

    Signal Signal RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4 RING5 TIP5 RING6 TIP6 RING7 TIP7 RING8 TIP8 RING9 TIP9 RING10 TIP10 RING11 TIP11 RING12 TIP12 RING13 TIP13 RING14 TIP14 RING15 TIP15 RING16 TIP16 RING17 TIP17 RING18 TIP18 RING19 TIP19 RING20 TIP20 RING21...

  • Page 12: Figure 3: Diagram Of Gxw4004-8 And Gxw4024 Display Panel

    GXW4008 Display port LEDs status FIGURE 3: DIAGRAM OF GXW4004-8 AND GXW4024 DISPLAY PANEL GXW4024 Display LEDs FXS port status TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power. Remains ON when Power is connected and turned ON. Ready LED Remains ON after boot-up.
  • Page 13  LED POWER, READY and WAN lights are ON when device is up and running and successfully registered to the SIP Server.  Slow blinking of READY LED indicates that device has not registered with any SIP Service provider. FIRMWARE VERSION 1.0.9.1 GXW40XX USER MANUAL Page 13 of 60...

  • Page 14: Gxw40Xx Features

    GXW40XX FEATURES The GXW4000 series is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Softswitches and SIP platforms. The GXW4000 series FXS gateway is auto- configurable, remotely manageable and scalable. The GXW4000 series gateways come in three models - the GXW-4004,GXW-4008 and GXW4024, each offering superb voice quality, traditional telephony functionality, easy deployment, and 4,8 and 24 FXS ports respectively.
  • Page 15 SRTP) Voice over Packet Voice Activity Detection Voice Activity Detection Voice Activity Detection Capabilities (VAD) with CNG (comfort (VAD) with CNG (comfort (VAD) with CNG (comfort noise generation) and PLC noise generation) and PLC noise generation) and PLC (packet loss concealment), (packet loss concealment), (packet loss concealment), AEC with NLP Packetized...
  • Page 16 relay relay relay Diffserv, TOS, 802.1 P/Q Diffserv, TOS, 802.1 P/Q Diffserv, ToS, 802.1 P/Q VLAN tagging VLAN tagging VLAN tagging Transport Protocol DTMF Method In-audio, RFC2833, and/or In-audio, RFC2833, and/or In-Audio, RFC2833, and/or SIP Info SIP Info SIP Info IP Signaling SIP (RFC 3261) SIP (RFC 3261)

  • Page 17: Hardware Specification

    HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW40XX SERIES GATEWAYS GXW4004 GXW4008 GXW4024 Ports 4 FXS Ports 8 FXS Ports 24 FXS Ports Network interface 1 RJ45 for LAN, 10/100 RJ45 for LAN, 10/100 1 RJ45 for LAN, 10/100 Base-...

  • Page 18: Basic Operations

    BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW40XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS User’s Options Menu Voice Prompt...
  • Page 19 Upgrade Protocol Upgrade protocol for firmware and configuration update. Enter “9” to toggle between TFTP and HTTP Firmware Version Firmware version information. Firmware upgrade mode. Enter “9” to rotate among the following Firmware Upgrade three options: always check check when pre/suffix changes never upgrade “Direct IP Calling”...

  • Page 20: Placing A Phone Call

    PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1. Dial the number directly and wait for 4 seconds (To change the default value, modify the following setting - “No Key Entry Timeout”) 2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration). Examples: 1.

  • Page 21: Call Hold

    Note: NO dial tone will be played between step 1 and 2. Destination ports can be specified by using “*” (encoding for “:”) followed by the port number. Examples: a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160.

  • Page 22: Attended Transfer

    5. Caller A will hear the dial tone. Then, A can hang up. NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. ATTENDED TRANSFER Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C: 1.

  • Page 23: Hunting Group

    HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make/receive calls. Using this feature, all ports active in same Hunting Group will have the same phone number and incoming calls will be distributed in a Linear or Circular manner among the ports active in that Hunting Group.
  • Page 24 FXS Port #7: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #8: SIP UserID and Authenticate ID left blank, Hunting Group set to "7" … FXS Port #24: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" Hunting Group 1 contains ports 1, 2, 3.

  • Page 25: Inter-Port Calling

    INTER-PORT CALLING In some cases a user may want to make phone calls between the phones connected to multiple ports of the same gateway when it is used as a stand alone unit, without the use of a SIP server. This feature will also be applicable when the gateway is used with Hunting Groups and is registered to SIP server only with one master number.

  • Page 26: Support Radius Protocol

    SUPPORT RADIUS PROTOCOL GXW40XX supports RADIUS for authentication, authorization and billing purposes. Primary and secondary RADIUS server configurations are available to provide redundancy to this feature. In case Primary Radius server becomes unusable, RADIUS requests will be automatically sent to the secondary server.

  • Page 27: Call Features

    CALL FEATURES GXW40XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726- r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”...
  • Page 28 Blind Transfer Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. Delayed Call Forward: Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up.

  • Page 29: Configuration Guide

    CONFIGURATION GUIDE CONFIGURING GXW40XX VIA VOICE PROMPT DHCP M Select voice menu option 01 to enable GXW40XX to use DHCP. STATIC IP M Select voice menu option 01 to enable GXW40XX to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 30: Access The Web Configuration Menu

    The password is case sensitive with maximum length of 25 characters. The factory default password for End User and administrator is “123” and “admin” respectively. Only an administrator can access the “ADVANCED SETTING”, “Profile 1”, “Profile 2” and “FXS PORTs” configuration pages. Please reference the GUI pages using http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip . the following link: FIRMWARE VERSION 1.0.9.1...

  • Page 31: Important Settings

    IMPORTANT SETTINGS The end-user must configure the following settings according to the local environment. NOTE: Most settings on the web configuration pages are set to the default values. NAT SETTINGS If you plan to keep the gateway within a private network behind a firewall, we recommend using STUN Server.

  • Page 32: Table 7: Basic Settings

     G726 (16/24/32/40)  iLBC  AAL2 (all G726) EFINITIONS This section will describe the options in the Web configuration user interface. As mentioned, a user can log in as an administrator or end-user. Functions available for the end-user are: ...
  • Page 33 DHCP hostname This option specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Default is blank. DHCP vendor class ID Used by clients and servers to exchange vendor-specific information. Default is HT500.
  • Page 34 NAT UDP timeout NAT UDP timeout in seconds. Note: This option is not present on GXW4024 Uplink Bandwidth ISP specified WAN uplink bandwidth Note: This option is not present on GXW4024 Downlink Bandwidth ISP specified WAN downlink bandwidth Note: This option is not present on GXW4024 If set to “Yes”, the GXW40XX would act as an UPnP gateway for your UPnP enable Enable UPnP support applications.

  • Page 35: Table 8: Status Page

    DHCP IP Lease Time Value is set in units of hours. Default value is 120 hrs (5 Days.) The time IP address is assigned to the LAN clients. Note: This option is not present on GXW4024 DMZ IP Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW40XX or defined in port forwarding.

  • Page 36: Table 9: Advanced Settings

    Port Status Displays relevant information regarding the individual FXS ports. Example: Port Hook Registration Forward Busy Delayed Forward Forward FXS1 On Hook Registered FXS2 Off Hook Registered FXS3 On Hook Registered FXS24 On Hook Registered ** FXS port 24 user has set Do Not Disturb. FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy.
  • Page 37 Firmware Server Path IP address or domain name of firmware server. That URL of the server that hosts the firmware release. The default server is: fm.grandstream.com/gs Config Server Path IP address or domain name of configuration server. The server hosts a copy of the configuration file to be installed on the gateway.
  • Page 38 Firmware File Postfix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Config File Prefix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Config File Postfix Default is blank.
  • Page 39 ACS Password User specify the ACS password Periodic Inform Enable Default is No. If set to YES, device will send inform packets to the ACS Periodic Inform Interval Frequency that the inform packets will be sent out to the ACS Connection Request Set a user name for the ACS to connect to this device Username...
  • Page 40 Lifeline Mode Life line feature ensures user can place/receive a PSTN call in an emergency situation. If set to “Auto”, in case of power loss or loss of SIP registration, the PSTN line will be seamlessly connected to analog phone connected to FXS port. If set to “Always Connected”...
  • Page 41 Syslog Level Select the GXW40XX to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: product model/version on boot up (INFO level) NAT related info (INFO level) sent or received SIP message (DEBUG level) SIP message summary (INFO level) inbound and outbound calls (INFO level)

  • Page 42: Table 10: Fxs Ports Settings

    Default value is 2 seconds. The time between retries the GXW will send “Access- RADIUS Timeout Request” message to RADIUS server in purpose to authenticate it. RADIUS Retry Default value is 3 times. Number of times the device will try to authenticate itself with preconfigured RADIUS server during initialization process.
  • Page 43 Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number. Each incoming call will be routed to first available port in Linear or Circular mode. User may configure all ports as members of the same Hunting Group or it may configure different port combinations for more than one Hunting Group.

  • Page 44: Table 11: Profile Settings

    0. Map to FXO Port# This is used only when peering with a Grandstream GXW410x. Default is 1, Supported values are 1-8, meaning line 1 to line 8 of the GXW410x device where the port will be mapped to.

  • Page 45: Firmware Version 1.0.9.1

    One from the 3 modes are available for “DNS Mode” configuration: DNS Mode -A Record (for resolving IP Address of target according to domain name) -SRV (DNS SRV resource records indicates how to find services for various protocols) -NAPTR/SRV (Naming Authority Pointer according to RFC 2915) -Use Configured IP (Use the three configured IP address instead of any DNS query) One mode can be chosen for the client to look up server.

  • Page 46: Firmware Version 1.0.9.1

    Local SIP port Defines the local SIP port the GXW40XX will listen and transmit. The default value for Profile 1 is 5060 and 6060 for Profile 2. Local RTP Port Defines the local RTP port pair the GXW40XX will listen and transmit. It is the base RTP port for channel 0.

  • Page 47: Firmware Version 1.0.9.1

    Preferred DTMF The GXW40xx supports up to 3 different DTMF methods including in-audio, via RTP method (in listed (RFC2833) and via Sip Info. The user can configure DTMF method in a priority list. order) Disable DTMF Default is No. If set to yes, use above DTMF order without negotiation Negotiation Send Hook Flash Default is No.

  • Page 48: Firmware Version 1.0.9.1

    Disable Visual MWI Visual message indicator is a special on-hook caller ID type message that enables and disables the message waiting light on certain phones. GXW40XX has this feature enabled by default. However, certain phones (rare) that do not support it may mistakenly treat this CID signal as an incoming call.

  • Page 49: Firmware Version 1.0.9.1

    Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#” will Use # as Dial Key send the number. In this case, this key is essentially equivalent to the “Dial” key. If set to “No”, this “#”...

  • Page 50: Firmware Version 1.0.9.1

    Dial Plan Dial Plan Rules: Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d Grammar: x - any digit from 0-9; xx+ - at least 2 digits number; xx. – at least 2 digits number; ^ - exclude; [3-5] - any digit of 3, 4, or 5; [147] - any digit 1, 4, or 7;...

  • Page 51: Firmware Version 1.0.9.1

    Softswitch vendors. Example of vendors - CBCOM, RNK. Session Expiration Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. When the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated.

  • Page 52: Firmware Version 1.0.9.1

    Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon Send Re-INVITE After completition of Fax to continue session in audio only. Enable Silence For fax machines that do not send a Disconnect when fax is done. This option Detection for Fax Enables/Disables the detection of silence in order to know the fax has finished.

  • Page 53: Firmware Version 1.0.9.1

    Symmetric RTP Default is No. When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device. Fax Mode T.38 (Auto Detect) FoIP by default, or Pass-Through (must use codec PCMU/PCMA) Fax Tone Detection Default is Callee.

  • Page 54: Saving The Configuration Changes

    After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. REBOOTING FROM REMOTE Press the “Reboot”...

  • Page 55: Firmware Version 1.0.9.1

    TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device for firmware upgrade, remote reboot, etc. Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings.

  • Page 56: Software Upgrade

    CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set via the web configuration interface.  Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found http://www.grandstream.com/support/firmware . Currently the HTTP firmware server URL is firmware.grandstream.com.

  • Page 57: Instructions For Local Firmware Upgrade

    When a Grandstream device boots up or reboots, it will issue a request for a configuration file “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e., “cfg000b820102ab”. In addition, device will also requests a XML configuration file “cfgxxxxxxxxxxxx.xml”.

  • Page 58: Firmware And Configuration File Prefix And Postfix

    For more details on Grandstream Device provisioning, please refer to: http://www.grandstream.com/general/gs_provisioning_guide_public.pdf FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix. This makes it possible to store ALL of the firmwares with different version in one single directory.

  • Page 59: Restore Factory Default Setting

    Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

  • Page 60: Firmware Version 1.0.9.1 Gxw40Xx User Manual

    2222 33 (press the “3” key twice, “D” will show on the LCD) 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. 2.

This manual is also suitable for:

Gxw-4008Gxw-4024

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