Grandstream Networks GXW42XX User Manual
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Grandstream Networks GXW42XX User Manual

Analog ip gateway 16. 24 or 32 fxs ports
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Grandstream Networks, Inc.
Analog IP Gateway GXW
16, 24 or 32 FXS Ports
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW 16, 24 or 32 FXS Ports VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 2: Table Of Contents

    CHANGE LOG ................... 6 WELCOME ....................7 GATEWAY GXW42XX OVERVIEW ....................... 7 SAFETY COMPLIANCE ........................7 WARRANTY ............................7 CONNECT YOUR GXW42XX GATEWAY ..........9 EQUIPMENT PACKAGING ........................9 CONNECT THE GXW42XX ........................9 GXW42XX FEATURES ................13 SOFTWARE FEATURES OVERVIEW ....................13 HARDWARE SPECIFICATION ......................
  • Page 3 CALL FEATURES ..................26 CONFIGURATION GUIDE ................ 28 CONFIGURING GXW42XX VIA VOICE PROMPT ................28 CONFIGURING GXW42XX WITH WEB BROWSER ................28 ACCESS THE WEB CONFIGURATION MENU ................29 IMPORTANT SETTINGS ........................29 NAT SETTINGS ..........................29 DTMF METHODS ......................... 30 PREFERRED VOCODER (CODEC) ....................
  • Page 4 Table 2: Definitions of the GXW Display Panel ..................11 Table 3: GXW42XX Software Features ...................... 13 Table 4: Hardware Specification of GXW42XX series gateways ............... 15 Table 5: Definitions of the GXW Voice Prompts ..................18 Table 6: Call Features Table (Star Code) ....................26 Table 7: MAINTENANCE: nETWORK SETTINGS ..................

  • Page 5: Gnu Gpl Information

    GXW42xx firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXW42xx user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 7: Welcome

    VoIP solution for the small – medium business or enterprise. GATEWAY GXW42XX OVERVIEW The new GXW42XX series has a compact and quiet design and offers superb audio quality, rich feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely manageable and scalable.
  • Page 8 If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification.

  • Page 9: Connect Your Gxw42Xx Gateway

    1. Connect standard touch-tone analog phones to the GXW42XX’s RJ21 port with a RJ11 to R21 cable. 2. Insert an RJ45 Ethernet cable into the WAN port of GXW42XX and connect the other end to an uplink port (a router or a modem, etc.) 3.

  • Page 10: Figure 1: Diagram Of Gxw4216/24/32 Panel

    FIGURE 1: DIAGRAM OF GXW4216/24/32 PANEL VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 11: Table 1: Definitions Of The Gxw Connectors

    FXS ports FXS port to be connected to analog phones / fax machines. Note: Once the GXW42XX is turned on and configured, the front display panel indicates the status of the unit. TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL Act LED Remains ON if plug the network cable.

  • Page 12: Figure 2: 50 Pin Telco Connector

    RING15 TIP15 RING16 TIP16 RING17 TIP17 RING18 TIP18 RING19 TIP19 RING20 TIP20 RING21 TIP21 RING22 TIP22 RING23 TIP23 RING24 TIP24 FIGURE 2: 50 PIN TELCO CONNECTOR NOTE:  Pins 25 and 50, the last pair, are not used.  All LED lights display green when ON. ...

  • Page 13: Gxw42Xx Features

    G.168 Echo Cancellation • Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss Concealment (PLC) • Supports PSTN/PBX analog telephone sets or analog trunks TABLE 3: GXW42XX SOFTWARE FEATURES GXW4216 GXW4224 GXW4232 Telephone Interfaces 16 FXS ports 24 FXS ports...
  • Page 14 Voice over Packet Voice Activity Detection Voice Activity Detection Voice Activity Detection Capabilities (VAD) with CNG (comfort (VAD) with CNG (comfort (VAD) with CNG (comfort noise generation) and PLC noise generation) and PLC noise generation) and PLC (packet loss concealment), (packet loss concealment), (packet loss concealment), LEC with NLP Packetized...

  • Page 15: Hardware Specification

    IPv4, IPv6, TCP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS, Connectivity DHCP, NTP, TFTP, TELNET, PPPoE, STUN HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW42XX SERIES GATEWAYS GXW4216 GXW4224 GXW4232 Telephone...
  • Page 16 Storage: -20°C to 60°C Humidity: 10％ to 90% Non-condensing Mounting Desktop and Rack mount Onhook Voltage Fixed, 48V Ring Voltage 50Vrms (balanced ringing) Ring Frequency 20-50Hz Short Haul Loop 2REN: Up to 1km on 24 AWG wire Outdoor Protection Over-voltage Protection and surge immunity Signaling FXS Loop-start EN55022/EN55024 and FCC part15 Class B...

  • Page 17: Gxw42Xx Lcd Menu

    GXW42XX LCD MENU The GXW42XX gateway series includes a small LCD screen for the display of basic information. The LCD has a display area of 128x32 pixels, which will allow for 2 lines of text with a 16px height limitation per line.

  • Page 18: Basic Operations

    BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW42XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS...

  • Page 19: Placing A Phone Call

    (See Restore Factory Default Setting section) 700-732 Phone calls between GXW42xX support inter-port calling from voice menu for easy different ports of the same test/verification in factory GW42xx “700” Ring all ports and connect to first port pick up the call “701-732”...

  • Page 20: Direct Ip Calls

    1. Both GXW42XX and other VoIP Device, have public IP addresses, or 2. Both GXW42XX and other VoIP Device are on the same LAN using private IP addresses, or 3. Both GXW42XX and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

  • Page 21: Call Hold

    *47 or Voice Prompt with option 047, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds. CALL HOLD Place a call on hold by pressing the “flash” button on the analog phone (if the phone has that button). Press the “flash”...

  • Page 22: Attended Transfer

    4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B. NOTE: When Attended Transfer fails and A hangs up, the GXW42XX will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B.
  • Page 23 One additional and popular way to use the Hunting Group feature is called “multiplexed analog lines”. In this configuration, a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 42xx ports configured as a Hunting Group. The GXW can be registered to a SIP server provider using only one phone number.

  • Page 24: Inter-Port Calling

    8 is required to indicate that the SIP account tied to port marked as “Active” will be used for all members of the same Hunting group. Needless to say, those members of the same Hunting group may not be sequential ports. In following example ports 3, 5 and 7 tied to SIP Account configured in Port #1 marked as “Active”, and ports 4,6,8 tied to SIP Account configured in Port #2 marked as “Active”...

  • Page 25: Sending And Receiving Fax

    SENDING AND RECEIVING FAX GXW42XX supports fax in two modes: 1) T.38 (Fax over IP) and 2) Fax Pass through. T.38 is the preferred method because it is more reliable and works well in most network conditions. If the service provider supports T.38, please use this method by selecting T.38 as fax mode (default).

  • Page 26: Call Features

    CALL FEATURES GXW42XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729...
  • Page 27 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. Delayed Call Forward: Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up.

  • Page 28: Configuration Guide

    Select voice menu option 001 to enable GXW42XX to use DHCP. STATIC IP M Select voice menu option 001 to enable GXW42XX to use STATIC IP mode, then use option 002, 003, 004, 005 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 29: Access The Web Configuration Menu

    ACCESS THE WEB CONFIGURATION MENU The GXW42XX HTML configuration menu can be accessed via Ethernet port: To access the HTML configuration menu from the Ethernet port: 1. Follow table 4 to find the Ethernet port IP address. 2. Open a web browser, type in the IP address – for example:...

  • Page 30: Dtmf Methods

    You can enable set priority of DTMF methods according to your preference, from Priority 1 to 3. This setting should be based on your server DTMF setting. PREFERRED VOCODER (CODEC) The GXW42XX supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs: •...

  • Page 31: Table 7: Maintenance: Network Settings

    • MAINTENANCE: Basic settings such as basic network, date and time settings, and web/telnet access settings can be set here. • PROFILE - AUDIO SETTINGS: DTMF, Vocoder, and Analog Line settings can be configured here for each port. Additional functions available to administrators are: •...
  • Page 32 DHCP hostname This option specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Default is blank. DHCP domain This option specifies the domain name that client should use when resolving hostnames via the Domain Name System.

  • Page 33: Table 8: Status Page

    Time PPPoE Link Up Shows whether the PPPoE connection is running if connected to DSL modem. Shows type of NAT the GXW42XX is connected to via its WAN port. It is based on STUN protocol. Port Status Displays relevant information regarding the individual FXS ports. Example:...
  • Page 34 The URL for the HTTP server used for firmware upgrade and configuration via HTTP. HTTPS Server Note: If Auto Upgrade is set to No, GXW42XX will only do HTTP download once at boot up. Firmware Server IP address or domain name of firmware server. That URL of the server that hosts the firmware Path release.
  • Page 35 The password needed to authenticate with the HTTP/HTTPS server. Password Firmware File Default is blank. If configured, GXW42XX will request firmware file with the prefix. This setting Prefix is useful for Internet Telephone Service Providers. End users should keep it blank.
  • Page 36 SSL Private Key Enter SSL Private Key password here. Password ACS URL User specify the Auto Configuration Server’s URL (TR-069 protocol) ACS Username User specify the ACS Username ACS Password User specify the ACS password Periodic Inform Default is No. If set to YES, device will send inform packets to the ACS Enable Periodic Inform Frequency that the inform packets will be sent out to the ACS...
  • Page 37 Syslog Level Select the GXW42XX to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: product model/version on boot up (INFO level)

  • Page 38: Table 10: Profile Settings

    IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. Used by GXW42XX for firewall or NAT penetration in different network environments. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can correct the problem.
  • Page 39 IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the GXW42XX will periodically (every 20 seconds) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”...
  • Page 40 SIP account of port 1, even if Outgoing Call without Registration is set to No Register Allows the user to specify the time frequency (in minutes) for the GXW42XX to refresh its Expiration registration with the specified registrar. The default interval is 60 minutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).
  • Page 41 Sets the payload type for DTMF using RFC2833. Type Preferred DTMF The GXW42XX supports up to 3 different DTMF methods including in-audio, via RTP method (in listed (RFC2833) and via Sip Info. The user can configure DTMF method in a priority list.
  • Page 42 Visual message indicator is a special on-hook caller ID type message that enables and disables the message waiting light on certain phones. GXW42XX has this feature enabled by default. However, certain phones (rare) that do not support it may mistakenly treat this CID signal as an incoming call.
  • Page 43 Hunting Group Linear and Circular. Linear style will sort the call to the lowest-numbered available line, this is Type also called “serial hunting”. Circular style will distribute the calls "round-robin". If a call is assigned to line 1, the next call goes to 2 and the next to 3. The succession throughout each of the lines continues even if one of the previous lines becomes available.
  • Page 44 < =1> - add a leading 1 to all numbers dialed, vice versa will remove a 1 from the number dialed | - or • Example 1: {[369]11 | 1617xxxxxxx} – Allow 311, 611, 911, and any 10 digit numbers of leading digits 1617 •...
  • Page 45 Session Grandstream implemented SIP Session Timer. The session timer extension enables SIP Expiration sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. When the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated.
  • Page 46 Preferred The GXW42XX supports up to 5 different Vocoder types including G.711 A-/U-law, G.726 Vocoder (Supports bit rates 16, 24, 32 and 40), G.723.1, G.729A/B, iLBC. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message.

  • Page 47: Table 11: Fxs Ports Settings

    Default is No. If set to “Yes”, polarity will be reversed upon call establishment and termination. Loop Current Set to Yes if the traditional PBX you are using with GXW42XX uses this method for signaling Disconnect call termination. Default is No.

  • Page 48: Saving The Configuration Changes

    CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW42XX can be automatically configured from a central provisioning system. When GXW42XX boots up, it will send TFTP or HTTP request to download configuration file, “cfg000b82xxxxxx” or “cfg000b82xxxxxx.xml”, where “000b82xxxxxx” is the MAC address of the GXW42XX.
  • Page 49 TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device. Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point to Grandstream provisioning server GAPS, based on the unique MAC address of each device, GAPS provision the devices with redirection settings so that they will be redirected to customer’s TFTP or HTTP...

  • Page 50: Software Upgrade

    CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set via the web configuration interface.  Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found http://www.grandstream.com/support/firmware . Currently the HTTP firmware server URL is firmware.grandstream.com.

  • Page 51: Instructions For Local Firmware Upgrade

    1. Unzip the file and put all of them under the root directory of the TFTP server. 2. Put the PC running the TFTP server and the GXW42XX device in the same LAN segment. 3. TFTP server's security settings should be changed from "Receive Only" to "Transmit Only" for the firmware upgrade.

  • Page 52: Firmware And Configuration File Prefix And Postfix

    FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix. This makes it possible to store ALL of the firmwares with different version in one single directory. Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix.

  • Page 53: Restore Factory Default Setting

    Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.
  • Page 54 22 (press the “2” key twice, “A” will show on the LCD) 2222 33 (press the “3” key twice, “D” will show on the LCD) 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1.

This manual is also suitable for:

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