Grandstream Networks GXW4216 User Manual
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Grandstream Networks GXW4216 User Manual

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Grandstream Networks, Inc.
Analog IP Gateway GXW42XX series
16, 24, 32 or 48 FXS Ports
GXW42XX User Manual
www.grandstream.com
Firmware Version 1.0.5.8
support@grandstream.com

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  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW42XX series 16, 24, 32 or 48 FXS Ports GXW42XX User Manual www.grandstream.com Firmware Version 1.0.5.8 support@grandstream.com...
  • Page 2 This page is intentionally left bank...

  • Page 3: Table Of Contents

    GXW42XX USER MANUAL INDEX GNU GPL INFORMATION ................4 CHANGE LOG ................... 5 CHANGES FROM 1.0.5.8 USER MANUAL ..................5 CHANGES FROM 1.0.5.5 USER MANUAL ..................5 CHANGES FROM 1.0.4.24 USER MANUAL ..................5 CHANGES FROM 1.0.4.17 USER MANUAL ..................6 CHANGES FROM 1.0.4.9 USER MANUAL ..................
  • Page 4 SENDING AND RECEIVING FAX ....................... 27 SUPPORT RADIUS PROTOCOL ......................28 CALL FEATURES ..................29 CONFIGURATION GUIDE ................ 31 CONFIGURING GXW42XX VIA VOICE PROMPT ................31 CONFIGURING GXW42XX WITH WEB BROWSER ................31 ACCESS THE WEB CONFIGURATION MENU ................32 IMPORTANT SETTINGS ........................
  • Page 5 ABLE OF IGURES GXW42XX User Manual Figure 1: Diagram of GXW4216/24/32/48 Panel ..................11 Figure 2: 50 Pin Telco Connector ........................ 12 Figure 3: LCD Menu ............................ 19 ABLE OF ABLES GXW42XX User Manual Table 1: Definitions of the GXW Connectors ....................11 Table 2: Definitions of the GXW Display Panel ..................

  • Page 6: Gnu Gpl Information

    GNU GPL INFORMATION GXW42XX firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu_gpl FIRMWARE 1.0.5.16...

  • Page 7: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXW42XX user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.5.8 USER MANUAL ...

  • Page 8: Changes From 1.0.4.17 User Manual

     Added star code [ ] to play registration ID  Added star code [ ] to trigger provisioning process.  Added option to download [ ] format device configuration file. CHANGES FROM 1.0.4.17 USER MANUAL  Added support for audio codec G.722 ...

  • Page 9: Welcome

    WELCOME Thank you for purchasing the Grandstream GXW42XX Analog FXSIP Gateway. The GXW42XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW42XX supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional phone system into a VoIP network, and efficiently manage communication costs.

  • Page 10: Warranty

    /documents/GXW42XX _usermanual_english.pdf Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Networks, Inc. FIRMWARE 1.0.5.16 GXW42XX USER MANUAL...

  • Page 11: Connect Your Gxw42Xx Gateway

    CONNECT YOUR GXW42XX GATEWAY Connecting the GXW42XX gateway is easy. Before you begin, please verify the contents of the GXW42XX package. EQUIPMENT PACKAGING Unpack and check all accessories. Equipment includes:  one device unit  one RJ45 Ethernet cable  one 12V 5A universal power adapter (24V 6.25A for GXW4248) ...
  • Page 12 FIRMWARE 1.0.5.16 GXW42XX USER MANUAL PAGE 10 OF 61...

  • Page 13: Figure 1: Diagram Of Gxw4216/24/32/48 Panel

    FIGURE 1: DIAGRAM OF GXW4216/24/32/48 PANEL TABLE 1: DEFINITIONS OF THE GXW CONNECTORS Ethernet port Connect to the internal LAN network or router RESET Factory Reset button. Press and hold for a while to reset factory default settings. DC IN...

  • Page 14: Figure 2: 50 Pin Telco Connector

    TIP23 RING24 TIP24 FIGURE 2: 50 PIN TELCO CONNECTOR NOTE:  For GXW4216, only first 16 pairs are connected.  For GXW4232, first 24 pairs on 1 RJ21 connector and first 8 pairs on the 2 RJ21 connector are connected.
  • Page 15  All LED lights display green when ON.  LINK LED and ACT LED blinking in following status indicate different network speed. 10M: LINK and ACT all blink, ACT blinks faster than LINK 100M: LINK and ACT all blink, ACT blinks the same fast as LINK 1000M: LINK does not blink, only ACT blink ...
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  • Page 17: Gxw42Xx Features

    The GXW42XX is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Soft switches and SIP platforms. The GXW42XX FXS gateway is auto-configurable, remotely manageable and scalable. The GXW42XX gateways come in four models - the GXW4216, GXW4224, GXW4232and GXW4248,each offering superb voice quality, traditional telephony functionality, easy deployment, and 16, 24,32 and 48FXS ports respectively.
  • Page 18 Calls (except when using SRTP) Voice over Voice Activity Voice Activity Voice Activity Voice Activity Packet Detection (VAD) with Detection (VAD) with Detection (VAD) with Detection (VAD) with Capabilities CNG (comfort noise CNG (comfort noise CNG (comfort noise CNG (comfort noise generation) and PLC generation) and PLC generation) and PLC...
  • Page 19 Server/Client Fax over IP T.38 compliant Group T.38 compliant Group T.38 compliant Group T.38 compliant Group 3 Fax Relay up to 3 Fax Relay up to 3 Fax Relay up to 3 Fax Relay up to 14.4kpbs and auto- 14.4kpbs and auto- 14.4kpbs and auto- 14.4kpbs and auto- switch to G.711 for...

  • Page 20: Hardware Specification

    HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW42XX SERIES GATEWAYS GXW4216 GXW4224 GXW4232 GXW4248 Telephone Interface 16 RJ11 Ports/ 24 RJ11 Ports/ 32 RJ11 Ports/ 2 RJ21 Ports only...

  • Page 21: Gxw42Xx Lcd Menu

    GXW42XX LCD MENU The GXW42XX gateway series includes a small LCD screen for the display of basic information. The LCD has a display area of 128x32 pixels, which will allow for 2 lines of text with a 16px height limitation per line. The LCD menu is showed as Figure 3: LCD Menu.
  • Page 22 This page is intentionally left bank FIRMWARE 1.0.5.16 GXW42XX USER MANUAL PAGE 20 OF 61...

  • Page 23: Basic Operations

    BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW42XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone which is connected to device’s FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS User’s Options Menu Voice Prompt...

  • Page 24: Placing A Phone Call

    “9” to toggle between TFTP and HTTP Firmware Version Firmware version information. Firmware upgrade mode. Enter “9” to rotate among the following Firmware Upgrade three options: always check check when pre/suffix changes never upgrade “Direct IP Calling” Enter the target IP address to make a direct IP call, after dial tone.

  • Page 25: Direct Ip Calls

    1. Dial a number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers. DIRECT IP CALLS Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

  • Page 26: Call Hold

    CALL HOLD Place a call on hold by pressing the “flash” button on the analog phone (if the phone has that button). Press the “flash” button again to release the previously held Caller and resume conversation. If no “flash” button is available, use “hook flash” (toggle on-off hook quickly). You may drop a call using hook flash. CALL WAITING Call waiting tone (2 short beeps) indicates an incoming call, if the call waiting feature is enabled.

  • Page 27: 3-Way Conferencing

    1. Caller A presses FLASH on the analog phone for dial tone. 2. Caller A then dials Caller C’s number followed by # (or wait for 4 seconds). 3. If Caller C answers the call, Caller A and Caller C are in conversation. Then A can hang up to complete transfer.
  • Page 28 concurrent calls to the same SIP number. All office members can be reached remotely using the same phone number in a round-robin fashion. Example Configuration of a typical Hunting Group: 1. Configure the SIP account from your VoIP Service Provider on FXS port 1 under FXS Ports webpage.

  • Page 29: Inter-Port Calling

    FXS Port #1: SIP UserID and Authenticate ID entered, Hunting Group set to "Active" FXS Port #2: SIP UserID and Authenticate ID entered, Hunting Group set to "Active" FXS Port #3: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #4: SIP UserID and Authenticate ID left blank, Hunting Group set to "2"...

  • Page 30: Support Radius Protocol

    provider supports T.38, please use this method by selecting T.38 as fax mode (default). If the service provider does not support T.38, pass-through mode may be used. If you have problems with sending or receiving Fax, toggle the Fax Tone Detection Mode setting. SUPPORT RADIUS PROTOCOL GXW42XX supports RADIUS for authentication, authorization and billing purposes.

  • Page 31: Call Features

    CALL FEATURES GXW42XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Call Features Forcing a Codec (per call)*027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726-r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”...
  • Page 32 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. Delayed Call Forward: Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up.

  • Page 33: Configuration Guide

    CONFIGURATION GUIDE CONFIGURING GXW42XX VIA VOICE PROMPT DHCP M Select voice menu option 001 to enable GXW42XX to use DHCP. STATIC IP M Select voice menu option 001 to enable GXW42XX to use STATIC IP mode, then use option 002, 003, 004, 005 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 34: Access The Web Configuration Menu

    ACCESS THE WEB CONFIGURATION MENU The GXW42XX HTML configuration menu can be accessed via Ethernet port: To access the HTML configuration menu from the Ethernet port: 1. Follow table 4 to find the Ethernet port IP address. 2. Open a web browser, type in the IP address – for example: http://GXW42XX -IP-Address(the GXW42XX IP-Address is the Ethernet IP address for the GXW42XX).

  • Page 35: Dtmf Methods

    Enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. 2. NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network.

  • Page 36: Table 7: Status

    for each port. Additional functions available to administrators are:  MAINTENANCE: Full settings for network, upgrade/provisioning, TR-069, Security and Syslog.  ADVANCED SETTINGS: To set advanced Ring Tongs, FXO Failover, and System Features.  PROFILE X: To configure each of the SIP accounts. ...

  • Page 37: Table 8: Maintenance

    Displays relevant information regarding the individual FXS ports. Example: Port Hook SIP Registration DND Forward Busy Forward Delayed Forward FXS1 On Hook Registered FXS2 Off Hook Registered FXS3 On Hook Not Registered FXS4 On Hook Registered FXS… … … … TABLE 8: MAINTENANCE Network Settings IP Address Mode...
  • Page 38 Number of STUN The Number of STUN response misses allowed before Response Misses restarting DHCP. The minimum is 3 misses. Allowed Keep-Alive Interval Specifies in seconds how often the phone sends a blank UDP packet to the SIP server in order to keep the "ping hole" on the NAT router to open.
  • Page 39 Config File This field enables user to store different configuration files in one single directory on the Postfix configuration server. If configured, only the configuration file with the matching postfix will be downloaded. If set to “Yes”, configuration and upgrade server’s information can be obtained using DHCP Allow DHCP Option 43 and option 66 from DHCP server.
  • Page 40 Connection The user name for the TR-069 Auto Configuration Server to connect to the phone. Request Username Connection The password for the TR-069 Auto Configuration Server to connect to the phone. Request Password SNMP SNMP Default is No. enable/disable Trap Community Configure the name of SNMP trap community IP Address Configure the SNMP trap destination IP.
  • Page 41 Primary RADIUS Default is 1813. Specifies the port to be used for the Primary RADIUS Account. Account Port Primary RADIUS Specifies the secret string to be used to authenticate the RADIUS connection to the Primary Server Secret Server. It should match RADIUS configuration. Secondary Set the IP or FQDN of the Secondary RADIUS Server.

  • Page 42: Table 9: Advanced Settings

    Allow DHCP Default is Yes. DHCP Option 2 is enabled, the time zone can be offset. If set to No will Option 2 to disabled the time zone be offset. override time zone Syslog Syslog Server The IP address or URL of System log server. The server collects system log information from the device.

  • Page 43: Table 10: Profiles

    time in ms) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. • “Dial tone” •...
  • Page 44 General Settings Profile Active When set to Yes, the SIP Profile is activated. SIP Server’s IP address or Domain name provided by VoIP service provider. SIP Server Failover SIP Server’s IP address or Domain name provided by VoIP Service provider. This Failover SIP Server server will be used if the Primary SIP server becomes unavailable.
  • Page 45 address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “STUN” with no specified STUN server, the GXW42XX will periodically (every 20 seconds) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”...
  • Page 46 SIP Registration Default is 1200 sec. Specifies the interval to retry registration if the process is failed due to 403 Failure Retry Wait Forbidden. Valid range is 0 to 3600 in second. 0 second means stop retry registration. Time upon 403 Forbidden Reregister Before Determines how many seconds before the previous registration expires that the port should...
  • Page 47 If set to “Yes”, device will use ‘#’ instead of %23 in the send URI. Do Not Escape '#' as %23 in SIP URI Disable Multiple m send only one m line in SDP, regardless how many Default is No. If set to Yes, device will Line in SDP m field in the incoming SDP.
  • Page 48 Session Timer can be refreshed using INVITE method or UPDATE method. Select “Yes” to use Force INVITE INVITE method to refresh the session timer. SIP Settings - Security Settings Validate Incoming Default is No. Defines whether the incoming messages will be validated. Messages Default is No.
  • Page 49 Audio Settings Preferred DTMF The GXW42XX supports up to 3 different DTMF methods including in-audio, via RTP method (in listed (RFC2833) and via Sip Info. The user can configure DTMF method in a priority list. order) DTMF-RELAY Tag Default is No. If set to No, the DTMF-relay tag in Accept Header is always added in outbound Respect SIP INFO INVITE.
  • Page 50 Default is No. If set to “Yes”, device will include only the first match vocoder in its 200OK Use First Matching Vocoder response, otherwise it will include all match vocoders in same order received in INVITE. in 200OK SDP SRTP Mode Default is Disabled.
  • Page 51 Enable Hook If no, flash will be treated as an on hook event. Flash Hook Flash Sets the minimum/maximum time the phone is on hook before being detected as a hook flash. timing(Minimum)/ The range is 40 to 2000 milliseconds (Maximum) On Hook Timing Sets the time required to detect that the phone is on hook.
  • Page 52 [147] - any digit 1, 4, or 7; <2=011> - replace digit 2 with 011 when dialing < =1> - add a leading 1 to all numbers dialed, vice versa will remove a 1 from the number dialed | - or •...
  • Page 53 Disable Call Default is No. If set to Yes Call Waiting indication information will not be provided to analog Waiting phone connected to this FXS port. Disable Call Default is No. If set to Yes Call Waiting caller ID will not be provided to analog phone Waiting Caller ID connected to this FXS port.
  • Page 54 If this parameter is set to “Yes”, the “From” header along with Privacy and Send Anonymous P_Asserted_Identity headers in outgoing INVITE message will be set to anonymous, blocking Caller ID. Anonymous Call Default is No. If set to Yes, incoming calls with anonymous Caller ID will be rejected with 486 Rejection Busy message.
  • Page 55 Busy forward Default is Yes, and star code is Enable-90, Disable-91. Feature Delayed forward Default is Yes, and star code is Enable-92, Disable-93. Feature Paging Feature Default is Yes, and active star code is 74. DND Feature Default is Yes, and star code is Enable-78, Disable-79. Blind Transfer Default is Yes, and active star code is 87.

  • Page 56: Table 11: Fxs Ports

    selected ring tone will be used for all incoming calls. Distinctive ring tones can be configured not only for matching whole number, but also for matching prefixes. In this case symbol * (star) will be used. If server supports Alert-Info header and standard ring tone set (Bellcore) or distinctive ring tone 1-10 is specified, then the ring tone in the Alert-Info header from server will be used.

  • Page 57: Saving The Configuration Changes

    And Port Sip port that will be annexed to the IP address above. SAVING THE CONFIGURATION CHANGES After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the gateway after saving changes.

  • Page 58: Firmware 1.0.5.16

    HTTP/HTTPS server for further provisioning. Grandstream also provides configuration tools (Windows and Linux/Unix version) to facilitate the task of generating device configuration files. The Grandstream configuration tools are free to end users. The configuration tools configuration templates available download from http://www.grandstream.com/support/tools FIRMWARE 1.0.5.16 GXW42XX USER MANUAL...

  • Page 59: Software Upgrade

    SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP/HTTPS. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs to be set to TFTP HTTP or HTTPS, respectively.

  • Page 60: Instructions For Local Firmware Upgrade

    Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.  Alternatively, user can download a free TFTP or HTTP server and conduct local firmware upgrade. free windows version TFTP server available download from...

  • Page 61: Managing Firmware And Configuration File Download

    Postfix. This makes it possible to store ALL of the firmwares with different version in one single directory. Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix. Thus multiple configuration files for the same device can be stored in one directory. In addition, when the field “Check New Firmware only when F/W pre/suffix changes”...

  • Page 62: Firmware 1.0.5.16

    This page is intentionally left bank FIRMWARE 1.0.5.16 GXW42XX USER MANUAL PAGE 60 OF 61...

  • Page 63: Firmware 1.0.5.16 Gxw42Xx User Manual

    RESTORE FACTORY DEFAULT SETTING FACTORY RESET WARNING!Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.
  • Page 64 B: 222 C: 2222 D: 33 (press the “3” key twice, “D” will show on the LCD) E: 333 F: 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. 2.

This manual is also suitable for:

Gxw4232Gxw4248Gxw4224

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