Call Queues; Add A Call Queue - Grandstream Networks GXE5024 User Manual

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Call Queues

Add a Call Queue

This is the main configuration page for any call queues that you add to your system.
Name
Enter the name of your call queue here.
Extension
Enter the extension of the call queue here. See the drop down box for a list of current
extensions.
Priority
Set the priority of the call queue.
Queue status update frequency
This determines how often the in-queue announcement message will play.
Other Announcements
This determines the frequency in which any other announcements you add will be
played to the caller in the queue.
Maximum Caller Wait Time
This field lets you set the maximum amount of time that callers will wait within the queue
before being forwarded to voicemail.
Minimum Caller Wait Time
This field lets you set the minimum amount of time that callers will wait within the queue
before being forwarded to voicemail.
Maximum Queued Callers
This lets you set how many callers can be within the queue simultaneously.
Group Email Address for Voicemail Delivery
Enter the email address in which all voicemail for the queue/group will be delivered.
Agent Call Wrap-Up Time
Version .02
GXE502x User Manual 2/26/2008
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