Grandstream Networks GXW400X User Manual
Analog ip gateway gxw40 series 4, 8 or 24 fxs ports
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Summary of Contents for Grandstream Networks GXW400X
- Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW40XX 4, 8 or 24 FXS Ports GXW40XX USER MANUAL...
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Page 2: Table Of Contents
GXW40XX USER MANUAL INDEX GNU GPL INFORMATION ................5 CHANGE LOG ................... 6 CHANGES FROM 1.0.7.6 USER MANUAL ..................6 CHANGES FROM 1.0.6.8 USER MANUAL ..................6 WELCOME ....................7 GATEWAY GXW40XX OVERVIEW ....................... 7 SAFETY COMPLIANCE ........................7 WARRANTY ............................7 CONNECT YOUR GXW40XX GATEWAY .......... - Page 3 CONFIGURATION GUIDE ................ 29 CONFIGURING GXW40XX VIA VOICE PROMPT ................29 CONFIGURING GXW40XX WITH WEB BROWSER ................29 ACCESS THE WEB CONFIGURATION MENU ................30 IMPORTANT SETTINGS ........................31 NAT SETTINGS ..........................31 DTMF METHODS ......................... 31 PREFERRED VOCODER (CODEC) .................... 31 SAVING THE CONFIGURATION CHANGES..................
- Page 4 TABLE 9: ADVANCED SETTINGS ......................36 TABLE 10: FXS PORTS SETTINGS ......................42 TABLE 11: PROFILE SETTINGS ....................... 44 GUI I ONFIGURATION NTERFACE XAMPLES GXW40XX User Manual http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip 1. S CREENSHOT OF DVANCED ETTINGS ONFIGURATION 2. S CREENSHOT OF ASIC...
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Page 5: Gnu Gpl Information
GXW40xx firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. -
Page 6: Change Log
CHANGE LOG This section documents significant changes from previous versions of GXW40xx user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.7.6 USER MANUAL ... -
Page 7: Welcome
WELCOME Thank you for purchasing the Grandstream GXW40XX Analog FXS IP Gateway. The GXW40XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW40XX supports popular voice codecs and is designed for full SIP compatibility... - Page 8 If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
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Page 9: Connect Your Gxw40Xx Gateway
1. Connect standard touch-tone analog phones to the FXS ports. 2. Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an uplink port (a router or a modem, etc.) Note: If the gateway is used in router mode, connect a PC to the LAN port of GXW400X for initial configuration. -
Page 10: Figure 1: Diagram Of Gxw4004-8 And Gxw4024 Back Panel
GXW 400x PSTN Power Console Reset Line Supply Ports LAN/WAN Connection RJ-45 Ethernet Ports connection) FIGURE 1: DIAGRAM OF GXW4004-8 AND GXW4024 BACK PANEL GXW 4024 LAN Port 50 PIN Telco Connector Ports TABLE 1: DEFINITIONS OF THE GXW CONNECTORS Connect the LAN port with an Ethernet cable to your PC. -
Page 11: Figure 2: 50 Pin Telco Connector
Signal Signal RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4 RING5 TIP5 RING6 TIP6 RING7 TIP7 RING8 TIP8 RING9 TIP9 RING10 TIP10 RING11 TIP11 RING12 TIP12 RING13 TIP13 RING14 TIP14 RING15 TIP15 RING16 TIP16 RING17 TIP17 RING18 TIP18 RING19 TIP19 RING20 TIP20 RING21... -
Page 12: Figure 3: Diagram Of Gxw4004-8 And Gxw4024 Display Panel
GXW4008 Display port LEDs status FIGURE 3: DIAGRAM OF GXW4004-8 AND GXW4024 DISPLAY PANEL GXW4024 Display LEDs FXS port status TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power. Remains ON when Power is connected and turned ON. Ready LED Remains ON after boot-up. - Page 13 provisioning state. LED POWER, READY and WAN lights are ON when device is up and running and successfully registered to the SIP Server. Slow blinking of READY LED indicates that device has not registered with any SIP Service provider.
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Page 14: Gxw40Xx Features
GXW40XX FEATURES The GXW4000 series is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Softswitches and SIP platforms. The GXW4000 series FXS gateway is auto- configurable, remotely manageable and scalable. The GXW4000 series gateways come in three models - the GXW-4004,GXW-4008 and GXW4024, each offering superb voice quality, traditional telephony functionality, easy deployment, and 4,8 and 24 FXS ports respectively. - Page 15 (except when using SRTP) Voice over Packet Voice Activity Detection Voice Activity Detection Voice Activity Detection Capabilities (VAD) with CNG (comfort (VAD) with CNG (comfort (VAD) with CNG (comfort noise generation) and PLC noise generation) and PLC noise generation) and PLC (packet loss concealment), (packet loss concealment), (packet loss concealment),...
- Page 16 Fax Datapump V.17, V.19, Fax Datapump V.17, V.19, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax V.27ter, V.29 for T.38 fax V.27ter, V.29 for T.38 fax relay relay relay Diffserv, TOS, 802.1 P/Q Diffserv, TOS, 802.1 P/Q Diffserv, ToS, 802.1 P/Q VLAN tagging VLAN tagging VLAN tagging...
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Page 17: Hardware Specification
HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW40XX SERIES GATEWAYS GXW4004 GXW4008 GXW4024 Ports 4 FXS Ports 8 FXS Ports 24 FXS Ports Network interface 1 RJ45 for LAN, 10/100 RJ45 for LAN, 10/100 1 RJ45 for LAN, 10/100 Base-... -
Page 18: Basic Operations
BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW40XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS User’s Options Menu Voice Prompt... - Page 19 Address new IP address. Upgrade Protocol Upgrade protocol for firmware and configuration update. Enter “9” to toggle between TFTP and HTTP Firmware Version Firmware version information. Firmware upgrade mode. Enter “9” to rotate among the following Firmware Upgrade three options: always check check when pre/suffix changes never upgrade...
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Page 20: Placing A Phone Call
PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1. Dial the number directly and wait for 4 seconds (To change the default value, modify the following setting - “No Key Entry Timeout”) 2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration). Examples: 1. -
Page 21: Call Hold
Note: NO dial tone will be played between step 1 and 2. Destination ports can be specified by using “*” (encoding for “:”) followed by the port number. Examples: a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160. -
Page 22: Attended Transfer
4. Caller A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds). 5. Caller A will hear the dial tone. Then, A can hang up. NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. ATTENDED TRANSFER Assume that Caller A and B are in conversation. -
Page 23: Hunting Group
HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make/receive calls. Using this feature, all ports active in same Hunting Group will have the same phone number and incoming calls will be distributed in a Linear or Circular manner among the ports active in that Hunting Group. - Page 24 FXS Port #7: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #8: SIP UserID and Authenticate ID left blank, Hunting Group set to "7" … FXS Port #24: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" Hunting Group 1 contains ports 1, 2, 3.
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Page 25: Inter-Port Calling
The RJ-11 line jack on the GXW400X side connected to a legacy PSTN line, functions as a pass through jack when the GXW400X loses power or becomes unregistered. In this case, analog phone connected to FXS port 1 will be directly connected to RJ-11 jack marked as LINE. -
Page 26: Support Radius Protocol
RADIUS server for billing purposes. RAIDUS server can send requests to terminate calls when run out of pre-paid credit. The GXW400x will be able to work in VoIP billing environment using redundant double server configuration. User will be able to configure primary and secondary RADUIS server IP Addresses or FQDNs. -
Page 27: Call Features
CALL FEATURES GXW40XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726- r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”... - Page 28 Disable Do Not Disturb (DND): When disabled, incoming calls will be accepted. Blind Transfer Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. Delayed Call Forward: Dial “*92”...
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Page 29: Configuration Guide
CONFIGURATION GUIDE CONFIGURING GXW40XX VIA VOICE PROMPT DHCP M Select voice menu option 01 to enable GXW40XX to use DHCP. STATIC IP M Select voice menu option 01 to enable GXW40XX to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively. -
Page 30: Access The Web Configuration Menu
ACCESS THE WEB CONFIGURATION MENU The GXW40XX HTML configuration menu can be accessed via LAN or WAN port: From the LAN port (For GXW4004/8 only):: 1. Directly connect a computer to the LAN port. 2. In Windows, open a ‘Command Prompt’ window 3. -
Page 31: Important Settings
. the following link: IMPORTANT SETTINGS The end-user must configure the following settings according to the local environment. NOTE: Most settings on the web configuration pages are set to the default values. NAT SETTINGS If you plan to keep the gateway within a private network behind a firewall, we recommend using STUN Server. -
Page 32: Table 7: Basic Settings
G723 G726 (16/24/32/40) iLBC AAL2 (all G726) EFINITIONS This section will describe the options in the Web configuration user interface. As mentioned, a user can log in as an administrator or end-user. Functions available for the end-user are: ... - Page 33 DHCP hostname This option specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Default is blank. DHCP vendor class ID Used by clients and servers to exchange vendor-specific information. Default is HT500.
- Page 34 NAT UDP timeout NAT UDP timeout in seconds. Note: This option is not present on GXW4024 Uplink Bandwidth ISP specified WAN uplink bandwidth Note: This option is not present on GXW4024 Downlink Bandwidth ISP specified WAN downlink bandwidth Note: This option is not present on GXW4024 If set to “Yes”, the GXW40XX would act as an UPnP gateway for your UPnP enable Enable UPnP support applications.
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Page 35: Table 8: Status Page
DHCP IP Lease Time Value is set in units of hours. Default value is 120 hrs (5 Days.) The time IP address is assigned to the LAN clients. Note: This option is not present on GXW4024 DMZ IP Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW40XX or defined in port forwarding. -
Page 36: Table 9: Advanced Settings
Port Status Displays relevant information regarding the individual FXS ports. Example: Port Hook Registration Forward Busy Delayed Forward Forward FXS1 On Hook Registered FXS2 Off Hook Registered FXS3 On Hook Registered FXS24 On Hook Registered ** FXS port 24 user has set Do Not Disturb. FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy. - Page 37 Firmware Server Path IP address or domain name of firmware server. That URL of the server that hosts the firmware release. The default server is: fm.grandstream.com/gs Config Server Path IP address or domain name of configuration server. The server hosts a copy of the configuration file to be installed on the gateway.
- Page 38 Firmware File Postfix This field enables user to store different versions of firmware files in one single directory on the firmware server. If configured, only the firmware file with the matching postfix will be downloaded. Config File Prefix This field enables user to store different configuration files in one single directory on the configuration server.
- Page 39 User specify the Auto Configuration Server’s URL (TR-069 protocol) ACS URL ACS Username User specify the ACS Username ACS Password User specify the ACS password Periodic Inform Enable Default is No. If set to YES, device will send inform packets to the ACS Periodic Inform Interval Frequency that the inform packets will be sent out to the ACS Connection Request...
- Page 40 Disables the Direct IP Call function. Default is “No”. If set to “Yes” direct IP-to-IP Disable Direct IP Call calling will not be supported. Lifeline Mode Life line feature ensures user can place/receive a PSTN call in an emergency situation. If set to “Auto”, in case of power loss or loss of SIP registration, the PSTN line will be seamlessly connected to analog phone connected to FXS port.
- Page 41 Syslog Level Select the GXW40XX to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: product model/version on boot up (INFO level) NAT related info (INFO level) sent or received SIP message (DEBUG level) SIP message summary (INFO level) inbound and outbound calls (INFO level)
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Page 42: Table 10: Fxs Ports Settings
Default value is 2 seconds. The time between retries the GXW will send “Access- RADIUS Timeout Request” message to RADIUS server in purpose to authenticate it. RADIUS Retry Default value is 3 times. Number of times the device will try to authenticate itself with preconfigured RADIUS server during initialization process. - Page 43 Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number. Each incoming call will be routed to first available port in Linear or Circular mode. User may configure all ports as members of the same Hunting Group or it may configure different port combinations for more than one Hunting Group.
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Page 44: Table 11: Profile Settings
0. Map to FXO Port# This is used only when peering with a Grandstream GXW410x. Default is 1, Supported values are 1-8, meaning line 1 to line 8 of the GXW410x device where the port will be mapped to. - Page 45 NAT Traversal This parameter defines whether the GXW40XX NAT traversal mechanism is activated or not. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXW40XX performs according to the STUN client specification. Under this mode, the embedded STUN client will detect if and what type of firewall/NAT is being used.
- Page 46 Default is No. If set to “Yes,” user can place outgoing calls even when not registered (if Outgoing Call without Registration allowed by Internet Telephone Service Provider) but is unable to receive incoming calls. Any port, member of a Hunting Group that is not registered with a SIP account, will be able to place outbound calls using the SIP credentials of the primary Hunting Group port.
- Page 47 Validate incoming SIP Default is No. If set to yes all incoming SIP messages will be strictly validated according message to RFC rules. If message does not pass validation process, call will be rejected. Default is No. Check the SIP User ID in Request URI. If they don’t match, the call will Check SIP user ID for incoming INVITE be rejected.
- Page 48 Distinctive Ringtone Custom Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is configured, then the device will ONLY uses this ring tone when the incoming call is from the Caller ID. System Ring Tone is used for all other calls. When selected but no Caller ID is configured, the selected ring tone will be used for all incoming calls.
- Page 49 Hunting Group Type Linear and Circular. Linear style will sort the call to the lowest-numbered available line, this is also called “serial hunting”. Circular style will distribute the calls "round-robin". If a call is assigned to line 1, the next call goes to 2 and the next to 3. The succession throughout each of the lines continues even if one of the previous lines becomes available.
- Page 50 Dial Plan Dial Plan Rules: Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d Grammar: x - any digit from 0-9; xx+ - at least 2 digits number; xx. – at least 2 digits number; ^ - exclude; [3-5] - any digit of 3, 4, or 5; [147] - any digit 1, 4, or 7;...
- Page 51 Softswitch vendors. Example of vendors - CBCOM, RNK. Session Expiration Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. When the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated.
- Page 52 Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon Send Re-INVITE After completition of Fax to continue session in audio only. Enable Silence For fax machines that do not send a Disconnect when fax is done. This option Detection for Fax Enables/Disables the detection of silence in order to know the fax has finished.
- Page 53 Symmetric RTP Default is No. When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device. Fax Mode T.38 (Auto Detect) FoIP by default, or Pass-Through (must use codec PCMU/PCMA) Fax Tone Detection Default is Callee.
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Page 54: Saving The Configuration Changes
After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. REBOOTING FROM REMOTE Press the “Reboot”... - Page 55 TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device for firmware upgrade, remote reboot, etc. Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings.
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Page 56: Software Upgrade
GXW will attempt to retrieve the new image files by downloading them into the GXW400x ’s SRAM. During this stage, the GXW’s LEDs will blink until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. -
Page 57: Instructions For Local Firmware Upgrade
When a Grandstream device boots up or reboots, it will issue a request for a configuration file “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e., “cfg000b820102ab”. In addition, device will also requests a XML configuration file “cfgxxxxxxxxxxxx.xml”. -
Page 58: Firmware And Configuration File Prefix And Postfix
For more details on Grandstream Device provisioning, please refer to: http://www.grandstream.com/general/gs_provisioning_guide_public.pdf FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix. This makes it possible to store ALL of the firmwares with different version in one single directory. -
Page 59: Restore Factory Default Setting
Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider. - Page 60 22 (press the “2” key twice, “A” will show on the LCD) 2222 33 (press the “3” key twice, “D” will show on the LCD) 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1.
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