D-Link DES-3326SRM - Switch - Stackable Product Manual page 226

Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the return policy
period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
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The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
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The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization ("RMA") number by completing the RMA form and entering the assigned Case ID Number at
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After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not
ship back any accessories.
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The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link
Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in
transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by
D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product
to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an
RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable handling and return
shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-
Link not to be defective or non-conforming.
What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link's judgment, have been
subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or
service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered
with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments
covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to
power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link;
and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the
liquidators expressly disclaim their warranty obligation pertaining to the product. While necessary maintenance or repairs on your Product
can be performed by any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly performed
maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED "AS-IS"
WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE
DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED
TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE
RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
D-Link DES-3326S Layer 3 Switch
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https://rma.dlink.com/.