Centralized Voice Processing / Messaging; Centralized Attendant Consoles - NEC NEAX 2000 IPS Reference Manual

Chapter 14 Common Channel Inter-Office Signaling (CCIS)

Centralized Voice Processing / Messaging

Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR)
systems can be centralized in a CCIS network. This eliminates the need for costly independent
systems to be purchased and maintained for each node in the network. Maintenance is
simplified by locating the system at the centralized maintenance facility or any other facility
within the CCIS network. The information required for full integration from any of these types of
systems will be transmitted over the D-channel to the required node as required by the
integration logic of the voice processing system. Increased network reliability and substantial
operating cost savings can be realized.
CCIS Centralized Voice Mail
NEAX2400/NEAX2000
NEAX2400/NEAX2000
MCI
VOICE MAIL
NEAX2400
SYSTEM
CCIS LINK
NEAX2400/NEAX2000
NEAX2400/NEAX2000

Centralized Attendant Consoles

CCIS allows the centralization of attendant consoles to service calls from any system in the
network. By centralizing attendant services, a greater number of calls can be handled with
fewer consoles based on economies of scale. System hardware requirements can be reduced
and overall operations costs are lower. CCIS uses the Look Ahead feature discussed earlier to
minimize tie line usage as both on-net and off-net calls are centrally serviced and distributed
throughout the network.
NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-15
NDA-24349, Issue 4