NEC NEAX 2000 IPS Reference Manual page 252

Chapter 12 Automatic Call Distribution with MIS
Business System Capacities
Item ACD
Tenants per System
Splits per ACD Tenant
Splits per System
Splits per Logon ID
Active ACD Agents per
System
Trunks per System
Maximum Queue Depth
Priority Levels 1
Maximum Calls in
Queue per System
Transfer to PBX
Numbers
Agent Logon ID Codes
per System
Agent Logon ID Code
Digits
Statistics Report History
Limit
MIS per System
Pilot Numbers
Tally Code Names per
Split
Tally Code Names per
System
Busy Hour Call Attempts
(BHCA)
Note 1: The total number of splits per system (150) is shared among the total number of tenants
(up to 9).
Note 2: Agent positions available depend on the installed security key's capacity for logged-on
agents. The total number of agents is shared among the total number of tenants (up to 9). Security
keys are available in the following capacities: 10, 20, 30, 40, 60, 80, 100, & 120.
Note 3: The MIS tracks Split queue calls as "High" and "Standard."
Note 4: Dependent upon the CallCenterWorX configuration formula based on the OAI monitoring
limitations: (Agents x 2) + (Pilots and/or Personal Pilots) + Trunks + IVR Ports must be equal to or
less than 256.
Note 5:
BHCA (Busy Hour Call Attempts)
Number of PIMs
Business or
Hotel/Motel
with ACD/OAI
Page 12- 12
CallCenterWorX
ACD 3.0
9
Note 1
150
32
120 Note 2/ Note 4
255 Note 4
300
250
300
120
400
9
–
8
300 Note 4
–
–
Note 5
1PIM 2PIM 3PIM
Max. 2000 BHCA Max. 4000 BHCA
(No FP) (One FP)
Capacities
CallCenterWorX
MIS 3.0
Note 1
150
32
120 Note 2
255
–
Note 3
–
–
400
9
1.5GB
8
300
100
3000
–
4PIM 5PIM
Max. 5000 BHCA
(Two FPs)
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
6PIM 7PIM 8PIM
Max. 5500 BHCA
(Three FPs)
NDA-24349, Issue 4