NEC NEAX 2000 IPS Reference Manual page 145

Chapter 7 Attendant Answering Position
Business Attendant System: Speed Dials Pad
Another versatile screen is the Speed Dial pad shown below:
Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the directory
onto the speed dial button automatically programs these fields. Another great feature of these buttons
is that they act as Busy Lamp Fields (BLF). When that user's phone is off hook, the speed dial button
becomes red and when that phone is ringing, the speed dial button blinks red. By right clicking the
, forward the
button, the operator can enable or disable monitoring, as well as change the name
term
person's D , set DND, or initiate a screened, blind, or announced voice call
. This is useful for
an operator who also has a set of VIPs for whom they answer calls.
Business Attendant System: Additional Features
As the BAS continues to grow, more features will be added and existing features will be
enhanced. Currently, there are several adjunct applications under development for use
directly with the BAS directory. Apart from the directory, another powerful feature integrated
into the BAS client is the ability to record conversations and playback greetings over the
term
telephone. With the addition of a D Play/Record Module, the client will be able to
automatically record voice conversations and instruct the software to save the last specified
number of conversations. Conversations are saved as .wav files, which are time; date
stamped and rotated in a circular buffer. When it is determined that a call needs to be saved,
the operator simply presses the "Save Recordings" button and the selected call is
automatically saved. Conversely, the operator can save a set of greetings to be played back
immediately every time the phone is answered via the BAS. Greetings playback can be
determined based on "internal" or "external" calls, on groups of caller IDs, or even morning or
afternoon. A different greeting can be recorded for any of the scenarios above allowing the
attendant to present a pleasant and consistent greeting over the telephone.
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 11
NDA-24349, Issue 4