NEC NEAX 2000 IPS Reference Manual page 393

Local/Remote Maintenance
Local or remote maintenance allows a system representative to provide support and solve customer
problems. Representatives can use remote maintenance to link an off-site computer to the voice mail
system and control the console. Local and remote maintenance software allows you to do such tasks
as transfer files between the off-site computer and the NEAXMail AD8, and more. Remote maintenance
allows the off-site computer to monitor or control the execution of programs, which are running on the
system. For complete information on installing and using remote maintenance, refer to the guide that
comes with the Remote Maintenance Package.
Reports
The voice mail system can provide a great deal of information about your organization incoming and
outgoing telephone calls. Use the information to help make decisions about your organization, such as
staffing levels, productivity, and your telephone hardware needs. View reports on the screen or copy
reports to files, and import them into many word processing, database, and spreadsheet programs
The voice mail system provides 5 different types of reports
Usage Reports
Directory Reports
Busy Ports Report
Call Log
Error Log.
Schedules
Most offices are not open around the clock. You can configure the voice mail system to handle calls
differently during the hours your company is closed. You define for the system the hours and days of
the week your office is open for business. You can also specify holidays when your office is closed.
This topic describes how to set the system schedules and how they affect the system Day and Night
.
Modes of operation
Guests
The system also allows subscribers to host guests on the system. Guests are greeted by name and can
exchange messages with their host subscriber. They have limited system privileges.
Security Codes
A subscriber security code provides an additional level of protection to prevent unauthorized callers
from gaining access to confidential messages. For maximum security, the system never displays the
security code on the screen or reads it over the telephone, even to the subscriber. System Managers
cannot change or set a subscriber security code at the console. Only the subscriber may set the code,
and only by telephone.
Forgotten Security Codes
The System Manager is not allowed to view, set, or change a security code for another
subscriber. The system does indicate if a security code is set by a subscriber by placing the
letters SC on the subscriber Personal Directory Page. The system also records all incidents of
an incorrectly entered security code in the Call Log to alert a System Manager of possible
unauthorized callers. If a subscriber forgets the security code, the only option is for the System
Manager to delete the subscriber security code at the Personal Directory Screen. The
subscriber should then call the system and set a new security code
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Chapter 19 Voice Messaging Systems
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