Software Installation Problems - Ricoh Aficio SP 3400SF User Manual

Troubleshooting
This section describes how to troubleshoot problems related to installing the machine.

Software Installation Problems

This section describes how to troubleshoot problems related to software instal-
lation.
If the CD-ROM Does Not Launch Automatically
This section describes what to do if the [Printer/Scanner Drivers and Utilities] dialog
box, does not appear automatically when you insert the CD-ROM into your
computer.
❖ Checking your computer
If the CD-ROM does not launch automatically, check the following:
• Confirm that the CD-ROM has been inserted in your computer properly.
• Confirm that the CD-ROM drive of your computer is not defective, by try-
ing a known-working CD-ROM.
• Confirm that the AutoRun feature has not been disabled on your compu-
ter.
❖ Launching the CD-ROM from the CD-ROM directory
If the problem persists, double-click the CD-ROM drive icon in the [My Com-
puter] or [Explorer] window, and then double-click the Setup.exe icon.
Note
❒ When saving a driver on a computer, make sure that the path to the loca-
tion of the stored data is not too long. A long path name may cause errors
during installation.
If Software Cannot Be Installed
This section describes how to troubleshoot failure during software installation.
❖ Checking your computer environment
If you have problems installing software, first check the following:
• The operating system of your computer is compatible with the software
you are trying to install.
• There is enough space in the hard disk of your computer.
• Unnecessary applications, in particular anti-virus programs, are not run-
ning during the installation.
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