Problems Caused By Software; The Printer Is Not Working (1) - Ricoh B174 Service Documentation

4.3.6 PROBLEMS CAUSED BY SOFTWARE

The printer is not working (1)

Description: While power is on, the printer is not working in the printing mode.
Check and Cause
1. Check if the PC and the printer are
properly connected and the toner
cartridge installed.
2. Printing is not working in Windows.
3. Check if the printer cable is directly
connected to a peripheral device
SM
Solution
1. Replace the printer cable. If the problem is
not solved after the cable is replaced,
check the amount of remaining toner.
2. Check if the connection between PC and
printer port is correct. If you use Windows,
check if the printer driver is set up. If the
printer driver is properly set up, check if the
program that is used for printing is working.
The best way to find out is to open the
memo pad to check the function of printing.
If it is not working in a certain program,
adjust the setup that the program requires.
Sometimes, the printout is normal within
the Windows basic programs, but it's not
working in a particular program. In such
case, install the new driver again. If not
working in a Windows basic program,
check that the setup of the parallel port in
CMOS is for ECP.
3. If the scanner needs to be connected to
the printer, first the remove the scanner
from the PC to see if the printer is working
alone.
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TROUBLESHOOTING
B174