Printer Is Printing Solid Black Pages; Transparency Print Quality Is Poor - Lexmark MS310 User Manual

Troubleshooting

Printer is printing solid black pages

Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?

Transparency print quality is poor

Action
Step 1
From the Paper Menu, set the paper type to match the paper loaded in
the tray. To access the Paper Menu, do either of the following:
•
If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•
If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Is the paper type for the tray set to Transparency?
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Go to step 2. Set the paper type to
Transparency.
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