Tray Problems - Lexmark MS310 User Manual

Troubleshooting

Tray problems

Action
Step 1
a
Open the tray and do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
•
Make sure the paper is below the maximum paper fill indicator.
•
Make sure paper lies flat in the tray.
b
Check if the tray closes properly.
Is the tray working?
Step 2
a
Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Is the tray working?
Step 3
Check if the tray is installed.
Print a menu settings page, and then check if the tray is listed in the
Installed Options list.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see "Updating available
options in the printer driver" on page 20.
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a
From the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
b
Resend the print job.
Is the tray working?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Go to step 5. Manually add the tray
in the printer driver.
The problem is solved. Contact
support.
156
customer