Printer is printing solid black pages
Actions
Step 1
Check the imaging unit for damage.
Is it free of damage?
Step 2
Remove any contamination from the imaging unit contacts.
Does the problem remain?
Step 3
Check the imaging unit contacts for damage.
Are they free of damage?
Repeating defects
Actions
Step 1
Measure the distance between defects. Is the distance between defects
equal to any of the following?
•
3.82 in. (97 mm)
•
1.85 in. (47 mm)
•
1.5 in. (38 mm)
Step 2
Is the distance between defects equal to 3.15 in. (80 mm)?
Yes
Go to step 2.
Go to step 3.
Replace the power
supply. See
supply removal" on
page
Yes
Replace the imaging
unit.
Replace the fuser. See
"Fuser removal" on
page
Diagnostic information
40
No
Replace the imaging
unit.
The problem is solved.
Replace the printer.
"Power
191.
No
Go to step 2.
Contact the next level
of support.
211.
4514-420, -430