Lexmark MS310 User Manual page 175

Troubleshooting
Action
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Yes No
From the Paper Texture Go to step 5.
menu, change the
texture settings to
match the paper you
are printing on. To
access the Paper
Texture menu, do
either of the following:
• If the printer is on a
network, then open
a Web browser and
type the printer IP
address in the
address field. Then
navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do not
know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP section.
• If the printer is
connected to a
computer by a USB
or parallel cable,
then open the Local
Printer Settings
Utility for Windows
or Printer Settings
for Macintosh.
Go to step 6. The problem is solved.
Contact customer The problem is solved.
support.
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