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Problem Solving
Status Code Chart
Status Code
E2
J1
J2
J3
C1
CH
A1 – A2
L1
E7
F9
H2 – H4
L3 – L5
U2 – U5
Ensure that there is paper in the selected paper tray. Ensure that the
Paper Tray is closed properly.
Paper may not have fed all the way into the Pro 215. (Refer to Loading
Paper and Flashing
Copy paper has misfed. (Refer to Clearing the Paper Path.)
The toner indicator on the copier diagram will light when the toner supply
is low. Approximately 10 more copies can be made, but you should
have a replacement cartridge in stock. When the J1 status code is
displayed, the machine will stop operating until the toner cartridge is
replaced.
The drum cartridge indicator on the machine diagram lights when the
drum is near the end of life. Approximately 1,000 more copies can be
made, but you should have a replacement cartridge in stock. When the
J2 status code is displayed, the machine will stop operating until the
drum cartridge is replaced.
The toner cartridge is invalid. Install a valid Xerox Corporation toner
cartridge.
The front or side cover is open. Close the cover.
Install the toner cartridge.
Remove misfed paper from the ADF. Refer to A1 – A2 Automatic
Document Feeder Misfeed for detailed instructions.
Ensure that the shipping screw is removed.
Switch OFF the Main Power. Wait approximately 5 seconds. Switch
ON the Main Power. If the status code continues, call for service.
Suggested Solution
P
.)
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