Problems Receiving Faxes - Xerox WorkCentre 7425 User Manual

Troubleshooting

Problems Receiving Faxes

Symptom
The received fax is blank.
The printer answers the call, but
will not accept incoming data.
An image is reduced on a
transmission.
Faxes cannot be received
automatically.
236 WorkCentre 7425/7428/7435
User Guide
Cause
There may be a problem with the
telephone connection or with the
caller's fax machine.
The caller may have loaded the
pages backward.
Not enough memory
The paper supply in your printer
may not match the original size
sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly
connected.
There may be a problem with the
caller's fax machine.
Solution
Check that the printer can make
clean copies. If it can, have the
caller send the fax again.
Contact the caller.
If the job contains several
graphics, the printer might not
have enough memory. The printer
will not answer if memory is low.
Remove stored documents and
jobs and wait for the existing job
to complete. This will increase
available memory.
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply in your printer.
Set the printer to automatic
reception.
Load paper if it is empty, then
print the faxes stored in the
memory.
Check the telephone line
connection. If it is disconnected,
connect it.
Make a copy to check that your
printer is operating correctly, then,
if the copy was printed correctly,
have the recipient check the
condition of their fax machine.