Passageway Call Display Problems - Lucent Technologies MERLIN LEGEND Release 6.0 Network Reference Manual

MERLIN LEGEND Communications System Release 6.0
Network Reference 555-660-150
6 Troubleshooting

PassageWay Call Display Problems

display telephone extension may not be programmed as you expect. The factory
setting displays the caller's extension number. Check System Planning Form,
MLX Telephones, for the recipient extension or see
for Intersystem Calls" on page 5–25
programming. If you see the word "Ext" in the display, change the programming to
Both.
You can see a report for the extension, showing the display preference, by
choosing the
and entering the extension number. If the display shows a 10-digit ANI as
QSDUSFÃ@‘‡Ã('($&$$$$
Name to Both and then the display would look like
Possible Cause 4: Transfer completed too quickly.
What to Do: Callers must wait at least two seconds before completing transfers.
If none of these factors caused the problem, call the Lucent Technologies Helpline
at 1 800 628-2888; consultation charges may apply.
PassageWay Call Display Problems
In networks, calls to and from PassageWay Telephony services clients may not
display or initiate screen pop as expected. The operation varies according to the
application, according to the following rules:
For an outgoing call, if the PassageWay Telephony Services application
uses the length of a destination telephone number to differentiate PSTN
calls from UDP calls, a PassageWay Telephony Services client displays a
non-local extension call in the same way as it does inside calls.
For an outgoing call, if the PassageWay Telephony Services application
uses receipt of the Network Reached event to differentiate PSTN calls from
inside calls, a PassageWay Telephony Services client displays a non-local
extension call or other UDP-routed call in the same way as it does an
outside call made to the public switched telephone network.
For an incoming call, if the PassageWay Telephony Services application
uses the length of ANI information to differentiate PSTN calls from UDP
calls, a PassageWay Telephony Services client displays a non-local dial
plan call as an inside call.
For an incoming call, if the PassageWay Telephony Services application
uses the presence of a trunk identifier in the delivered event to differentiate
PSTN calls from UDP calls, a PassageWay Telephony Services client
displays a non-local dial plan call in the same way it does a PSTN call.
to check the setting through system
option on the System Programming menu, then selecting
, you may want to change the display option from
"Display Preferences
QSDUSFÃ('($&$$$$
6
Issue 1
February 1998
Page 6-21