AT&T MERLIN LEGEND Release 3.1 Maintenance And Troubleshooting Manual page 33

Using SPM
With a Local or Remote Modem Connection
When the equipment is set up, you can perform remote maintenance by
dialing the remote processor's built-in 2400/1200-bps modem. You can dial
the modem directly or call the system operator and request to be transferred
to the modem. Both procedures are explained below.
Dialing the System Operator
If you do not know the remote access trunk number, dial the number for the
customer's system. To dial the operator, follow the steps below.
1 Start SPM. When the Welcome message appears, press any key.
2 Enter the command to put the modem in originate mode (this command
varies depending on the type of modem you are using).
3 Pick up the handset on the T/R telephone and dial the customer's system
operator (the Listed Directory Number for the customer's system).
4 When the attendant answers the call, explain what you are doing and ask
for any passwords you may need; then ask the operator to transfer you
to the modem by pressing the Transfer button and then dialing
NOTES:
1. If the password is not known, check the System Information Report or ask
to speak with the system manager.
2. You can change the password without knowing the old password only
when you perform on-site maintenance through the ADMIN jack.
5 When you hear the modem tone, hang up.
If nothing appears on the SPM screen, press R.
6 Enter the password.
When the
R). The SPM main menu appears, and you are ready to proceed with
remote maintenance.
: prompt appears, type the password (do not press
.
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Introduction