Altigen AltiSupervisor Manual page 4

For altiware acc release 5.1 and altiware acm release 5.1

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Table of Contents

Viewing Agent Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Viewing Agent Current State . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Listening in, Barging In, Coaching . . . . . . . . . . . . . . . . . . . . . . . . 18

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

ii AltiSupervisor Manual

Table of Contents

Altisupervisor 5.1