Tiff Problems; Pdf Problems - Xerox 6100BD - Phaser Color Laser Printer System Manual

Troubleshooting

TIFF problems

PDF problems

8-10
• What client/application was used to create the file?
• Was the file recreated and resubmitted with a different
driver? What was the result?
• Is there a printed PostScript error page, and what errors
were listed?
• Is the queue faulted, or is it accepting jobs?
• Did this file or a similar file print on a previously installed
version of the system software?
• Will the job print on any other PostScript printers?
• Does the PostScript file distill properly using Acrobat
Distiller?
The following questions may be helpful to ask when trying to
isolate a TIFF problem:
• Is the file a true TIFF, or is it a TIFF wrapped in a
PostScript wrapper?
• Did the PostScript error page list the error as
Decomposition Task Failed to indicate that the tags and
compression formats of this file are not supported?
• What type of client and application were used to submit
the file?
• Can the TIFF image be viewed using any software
package?
• Does the error page list errors such as image mask,
Xeroximage or image to indicate that the FTP
transmission of the file has corrupted the TIFF image
data?
• If the file has an orientation problem, has an attempt been
made to change the orientation using the Xerox Client
Software print command orientation switch?
• What compression format was used to compress the file?
• What dots per inch (dpi) resolution was used or intended
for the file?
The following questions may be helpful to ask when trying to
isolate a PDF problem:
• Was the PDF created from the original PostScript using
the latest version of Adobes PDF Distiller?
System Guide