Tiff Problems; Pdf Problems - Xerox 701P40211 System Manual

Document services platform series common controller
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System Guide
Common Controller
Is the queue faulted, or is it accepting jobs?
Did this file or a similar file print on a previously installed
version of the system software?
Will the job print on any other PostScript printers?
Does the PostScript file distill properly using Acrobat
Distiller?

TIFF problems

The following questions may be helpful to ask when trying to
isolate a TIFF problem:
Is the file a true TIFF, or is it a TIFF wrapped in a PostScript
wrapper?
Did the PostScript error page list the error as "Decomposition
Task Failed" to indicate that the tags and compression
formats of this file are not supported?
What type of client and application were used to submit the
file?
Can the TIFF image be viewed using any software package?
Does the error page list errors such as "image mask",
"Xeroximage" or "image" to indicate that the FTP
transmission of the file has corrupted the TIFF image data?
If the file has an orientation problem, has an attempt been
made to change the orientation using the Xerox Client
Software print command orientation switch?
What compression format was used to compress the file?
What dots per inch (dpi) resolution was used or intended for
the file?

PDF problems

The following questions may be helpful to ask when trying to
isolate a PDF problem:
Was the PDF created from the original PostScript using the
latest version of Adobe's PDF Distiller?
Does the original PostScript file print correctly?
Will all of the pages of the job open with Adobe Acrobat?
What application and/or PDF software created the PDF file?
Troubleshooting
9-9

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