Gui Problems; Tape Client Problems - Xerox 6100BD - Phaser Color Laser Printer System Manual

GUI problems

Tape Client problems

System Guide
If the message, Warning: cannot open the file xdms/
filename.gf/filename.tif. Select OK to continue or cancel to
stop the print job. is displayed, perform the following:
1. Place the queue to which the DigiPath jobs are being sent
on hold. Do this by changing the accept status to no.
2. Wait until all jobs have completed printing.
3. Purge the /var/spool/XRXnps/var/spool/data/xdms
directory.
If any of the modules of the DocuSP do not function or if you
cannot use Exit to restart the system, perform the following:
• DocuSP icons disappear or do not respond.
• If the GUI opens with a black, blank background and the
label names of the modules do not appear correctly,
perform the following:
1. Determine if the /opt/XRXnps/XRXservui/data/
locale/locale*/resources directory exists.
2. Determine if the /opt/XRXnps/XRXservui/data/
ui.mn.config file exists.
3. If the above files do not exist, set the XAPPLRESDIR
environment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/
locale/localeresources
NOTE: The Locale is the locale of your server.
– en_US for U.S. English
– in_UK for U.K. English
– fr for French
– es for Spanish
– de for German
– it for Italian
– ja for Japanese
Verify that the tcmrpcsvc process is alive:
ps -ef | grep tecmrpcsvc
Isolate the problem by monitoring the tcmrpcsvc process
operations using the following procedure:
Troubleshooting
8-5