2
Collecting logs for troubleshooting
5. Click OK.
6. Enter your user credentials at the login prompt.
7.
Collecting logs for troubleshooting
If you encounter problems using the Web Tools interface, collect Java logs for use in
troubleshooting. From Microsoft Windows, perform this procedure.
1. Open Control Panel and select Java.
2. Click on the Advanced tab.
3. Expand Java console.
4. Select Show console.
5. Restart Web Tools.
6. Perform the Web Tools operation that caused the problem.
7.
8. If you no longer want to see the Java console when you start Web Tools, go back to the Control
30
To avoid the need to remember and key in the path, you can store the path on your PC and
browse to the location. Clicking the button to the right of the field initiates the browse
capability.
The Telnet or SSH window displays.
To close the session, enter exit at the prompt and press the Enter key.
The Java console displays, along with the Web Tools opening page.
Collect the logs shown on the Java console.
Panel, repeat steps 1 and 2, and then deselect Show console.
Web Tools Adminstrator's Guide
53-1002152-01