Appendix A: Customer Support - Thecus N16000 Series User Manual

Appendix A: Customer Support

If your Thecus IP storage is not working properly, we encourage you to check out
Chapter 6: Troubleshooting, located in this manual. You can also try to ensure
that you are using the latest firmware version for your Thecus IP storage. Thecus is
committed to providing free firmware upgrades to our customers. Our newest
firmware is available on our Download Center:
http://www.thecus.com/download.php
If you are still experiencing problems with your Thecus IP storage, or require a
Return Merchandise Authorization (RMA), feel free to contact technical support via
our Technical Support Website:
http://www.thecus.com/support_tech.php
Customers in the US should send all technical support enquiries to the US contact window
included in the following web page:
http://www.thecus.com/support_tech.php
For Sales Information you can e-mail us at:
sales@thecus.com
Thank you for choosing
Thecus!
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