Appendix B: Customer Support - Thecus N4100+ User Manual

Appendix B: Customer Support

If your N4100+ is not working properly, we encourage you to check out Chapter
7: Troubleshooting Guide, located in this manual. You can also try to ensure
that you are using the latest firmware version for your N4100+. Thecus is
committed to providing free firmware upgrades to our customers. Our newest
firmware is available on our Download Center:
http://www.thecus.com/download.php
If you are still experiencing problems with your N4100+, or require a Return
Merchandise Authorization (RMA), feel free to contact technical support via our
Technical Support Website:
http://www.thecus.com/support_tech.php
Customers in the US should send all technical support enquiries to this email
address:
support-us@thecus.com
If you would rather receive support over the phone, you can contact Thecus FAE
Support at:
+886-2-26981788
Please note that our headquarters are in Taipei, Taiwan, and our office hours are
Monday to Friday, 9:00 to 17:00.
For Sales Information you can e-mail us at:
sales@thecus.com
Thank you for choosing
Thecus!
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