Solving Printer Problems - Compaq Armada e500 - Notebook PC Quick Reference Manual

Problem
Printer will not turn
on
Printer will not print
Printer is offline
Printer prints
garbled information
Printer is listed in
Windows as having
its own drivers, but it
prints garbled
information after
setup
Cannot install
printer drivers
16-34 Troubleshooting

Solving Printer Problems

Possible Cause
The cables may not
be connected
properly or the printer
is unplugged.
Printer is not turned
on.
Printer is not online.
The printer drivers for
the application are
not installed.
Paper tray is empty.
Correct printer drivers
are not installed.
Cables are not
connected properly.
Printer drivers are
incorrect.
Installation process is
not correct.
Solution
Ensure that the cables
are properly connected
and that the power plug
is connected to an
electrical outlet.
Turn on the printer.
Set the printer to online.
Install the necessary
printer drivers using the
Add New Hardware
wizard.
If you are running
Windows NT 4.0, click
Start à Control Panel à
Printers to install the
necessary printer
drivers.
Fill the paper tray with
paper. Set the printer to
online.
Install the correct printer
drivers.
Ensure that the printer
cable is properly
connected to the
computer or
convenience base.
Remove and reinstall the
printer drivers.
Refer to the
documentation provided
with the printer drivers or
to the Microsoft Windows
manual.