Compaq Armada e500 - Notebook PC Quick Reference Manual page 176

Solving Modem Problems
Problem
Modem loses
connection
16-28 Troubleshooting
Continued
Possible Cause
Call Waiting may be
interfering with the
connection.
Another device on
your telephone line
may be causing
interference.
Hibernation was
initiated; the computer
reached a low-battery
or critical low-battery
condition.
Your service provider
may have an inactivity
timeout.
Solution
Disable Call Waiting
before dialing.
For information about
disabling Call Waiting,
consult your operating
system documentation.
To obtain the disable call
waiting code for your
dialing area, consult
your local telephone
service provider.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same
telephone line, then
redial.
1. Restore power, if
necessary.
2. Slide the power
switch to exit
Hibernation, if
necessary.
3. Restart the
communications
software application.
Ask your service
provider if idle time on
the line terminates the
connection.